Debitvcredit
Level 1: Cadet

Direct debit

If i have a credit over the normal bill value, how do o get Telstra to use that onstead of continually direct debiting my bank account?

 

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2 REPLIES 2
Dowser
Level 21: Augmented
Level 21: Augmented

Re: Direct debit

That question was asked recently by another user. What plan are you on?.
It’s possible that the system will not deduct the scheduled deduction if your balance is sufficiently in credit.

You could give it a try and let us know what happens.

iPat91
Support Team
Support Team

Re: Direct debit

@Debitvcredit, if your account is currently in credit then your direct debit should not go through as there would technically be no balance owing once the bill is due. The system should pick this up and use the credit on your account to offset your bill.

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Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit