Timothymay6083
Level 1: Cadet

I activated a new number last Friday and something has gone wrong

 
Tim J may

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Greg_Buch
Support Team
Support Team

Re: I activated a new number last Friday and something has gone wrong

Hi Timothymay6083. I trust the service will be up and running for you soon if not already. A SIM activation is normally completed within the hour of being requested, but if it's still not working for you we can securely access your account and investigate further via the 'Get Help' section of the My Telstra app, https://tel.st/88q73. If you send us a message there and get on with your day a consultant will get back to you as soon as possible. 

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