Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
my prepaid mobile can still text and call but it will not use my credit (which i have over $10 of) to access the internet i have tried all the fixes including resetting the network settings, restarting the device turning airplane mode on and off etc. but still no internet the SIM status says mobile network state: Disconnected. why and how do i get this fixed. Its supposed to be a mobile phone not a small Desktop Pc, its a nokia 8 sirocco
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
I also had this issue with my Nokia 8. If you are in Adelaide it might be caused by the rollout of IPv6. I found this solution on the Whirlpool Forums which worked for me:
- Settings; Network & Internet; select Mobile network Telstra
- press the Advanced drop down
- press Access point names
- press Telstra Internet (telstra.wap)
- scroll down and change both APN protocol and APN roaming protocol from IPv4 to IPv4/IPv6
- Important: press the three dot menu and select Save
- back all the way out and you're done.
Was this helpful?
- Yes it was, thank you
- No, I still need help
Thank you for your feedback
Thank you for your feedback
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Mobile network disconnected
Nokia 8 here with the same issue since afternoon of Fri 13 March. Done all the troubleshooting up to factory reset.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
I also had this issue with my Nokia 8. If you are in Adelaide it might be caused by the rollout of IPv6. I found this solution on the Whirlpool Forums which worked for me:
- Settings; Network & Internet; select Mobile network Telstra
- press the Advanced drop down
- press Access point names
- press Telstra Internet (telstra.wap)
- scroll down and change both APN protocol and APN roaming protocol from IPv4 to IPv4/IPv6
- Important: press the three dot menu and select Save
- back all the way out and you're done.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Mobile network disconnected
sir i think its software glitch from your mobile
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Re: Mobile network disconnected
How can I disconnect my Telstra pre paid mobile telephone number please
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content

Re: Mobile network disconnected
Hey @rebeccaisdaddys - if you have a new question your best bet is to post it as a new topic instead of replying to an old one. But the answer is you can speak to the prepaid team by phone or you can just leave it alone and it will disconnect automatically 6 months after the expiry of the last recharge.
Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
Related Content
-
Mobile network disconnected
Find out more -
Sim card reading "Emergency Call Only
Find out more -
android phone stuck on dialing
Find out more -
Did a factory reset on htc velocity 4g and now it's not connecting
Find out more