Rhocarb
Level 2: Rookie

Mobile Pin

Answered

I have woken this morning to be denied access to my mobile phone because of incorrect PIN number.  I used my phone last night, no one else in the house knows my pin, and I have not changed it. I have high priority tasks to do today requiring my phone, is there an easy fix. 

1 ACCEPTED SOLUTION

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Mobile Pin

Start by removing the SIM from the phone and reinserting it (to make sure that it is seated correctly) and try entering the PIN again.

 

If it gets to the stage of asking for the PUK, log in to your Account via https://mytelstra.onelink.me/BJRB/52374a47

then click on your mobile service, scroll to the bottom of the screen and click on "See your PUK"

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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2 REPLIES 2
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Mobile Pin

Start by removing the SIM from the phone and reinserting it (to make sure that it is seated correctly) and try entering the PIN again.

 

If it gets to the stage of asking for the PUK, log in to your Account via https://mytelstra.onelink.me/BJRB/52374a47

then click on your mobile service, scroll to the bottom of the screen and click on "See your PUK"

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Rhocarb
Level 2: Rookie

Re: Mobile Pin

Tried the SIM removal, then restart success thank you.

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