Level 2: Rookie

MyTelstra App Widget doesn't automatically start

I have the latest version of MyTelstra App on my Galaxy S20 but the widget refuses to start automatically unless I tap to open, then it logs in and the widget displays usage and days etc, like it's supposed to.  It still works perfectly on my old S9, so maybe this is a problem with Android 10?
I have repeatedly uninstalled the app and cleared the cache, but it still fails to load from boot, even if I wait several hours. The app also brings up a Battery Usage alarm:

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