BJ33
Level 1: Cadet

Network unlock

Hi I have purchased a Alcatel 1c Telstra pre-paid an have had nothing but problems. I've called up twice was spoken to very rude both times witch is not very professional on Telstra's side of things. All I'm asking is to get my network unlock code so I can use my old Optus Sim in this phone the model number is 5009a [details removed to protect your privacy] can someone plz give this to me as I no longer want to use Telstra service thankyou

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Smiley3
Level 23: Superhero
Level 23: Superhero

Re: Network unlock

Hi BJ33,

 

Don't post your mobile number and IMEI Number, I've asked a moderator to remove them.  

You won't be able to get the unlocking code from anyone on Crowdsupport as this is a community forum.

You have to speak to the Pre-Paid team on 1258880. If that number doesn't work ring 132200. 

 

If you've had the service less than 2 year's, there's an unlocking fee to pay first before the code is given to you.

https://www.telstra.com.au/support/category/mobiles-tablets/user-guides-help/unlock-your-pre-paid-mo...

 

 

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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