Jon092
Level 2: Rookie

no mobile data access for Oppor11s

my Oppor11s does not pick up mobile data at all, but works fine with wireless. Any suggestions?

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11 REPLIES 11
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: no mobile data access for Oppor11s

Possibly a silly question, but have you got mobile data enabled in your Network and Internet settings?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Jon092
Level 2: Rookie

Re: no mobile data access for Oppor11s

yes thanks Steve. Mobile data on etc, but no reception.

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: no mobile data access for Oppor11s

And if you turn off Wi-Fi and/or disable Wi-Fi calling is it still the same?

 

Have you restarted the device?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Jon092
Level 2: Rookie

Re: no mobile data access for Oppor11s

yes have turned off wi-fi and turned the phone off and back on. Is re-start the same as that or is it a separate function on the phone?

 

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: no mobile data access for Oppor11s

Yes, that is a restart.. 

 

You could try powering off, take the SIM out and gently clean the gold contacts, then put it back in and power on again.

 

What APN have you got set in the handset?

 

 

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Jon092
Level 2: Rookie

Re: no mobile data access for Oppor11s

tried removing the sim and cleaning the contacts. APN is telstra.wap. I'll try my wifes sim card in the phone later-perhaps I need a new sim card?

 

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: no mobile data access for Oppor11s

That APN should work OK.

 

If you try a SIM swap, do it in both directions - ie the other SIM to your handset, your SIM to the other handset.

 

Are they similar/same devices?

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Jon092
Level 2: Rookie

Re: no mobile data access for Oppor11s

thanks Steve. My device is the Oppor11s and her's is a Galaxy A20. but she's not here at present and I will have to do that swap later. If that fails, I'll try to take it to a telstra shop for appraisal.

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: no mobile data access for Oppor11s

What version of Firmware is your Oppo?

 

Is there a later version here - Oppo R11s firmware 

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!
Jon092
Level 2: Rookie

Re: no mobile data access for Oppor11s

Hi Stevo 52

I have just changed the APN protocol from IPv4 to IPv6 and it seems to have solved the problem! My wife found that suggestion at https//forums.whirlpool.net.au/archive/9n1jj846 .

Thanks for your help. These things can be so frustrating..

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: no mobile data access for Oppor11s

Well yes, that will do it..  🙂

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

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