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No ringing sound is heard on the Telstra Essential Plus phone

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There is no sound on the Telstra Essential Plus phone I purchased. E.g. I can ring out but I hear nothing yet the person on the other end can her me.

I can not hear the ringtone when someone is ringing me.

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: No ringing sound is heard on the Telstra Essential Plus phone

The phone might be set to do not disturb or on vibrate mode only.

 

See link below for do not disturb setting.

https://www.digitaltrends.com/mobile/do-not-disturb-mode-in-android/

 

See link below for how to turn on ring and adjust the volume.

https://support.google.com/android/answer/9082609?hl=en

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: No ringing sound is heard on the Telstra Essential Plus phone

The phone might be set to do not disturb or on vibrate mode only.

 

See link below for do not disturb setting.

https://www.digitaltrends.com/mobile/do-not-disturb-mode-in-android/

 

See link below for how to turn on ring and adjust the volume.

https://support.google.com/android/answer/9082609?hl=en

View solution in original post

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Level 23: Superhero

Re: No ringing sound is heard on the Telstra Essential Plus phone

Are your volume settings up?

You can try a factory reset but back  up any data.

Has the phone ever worked on Telstra properly?

You may have a faulty speaker???

 

 

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
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Level 2: Rookie

Re: No ringing sound is heard on the Telstra Essential Plus phone

Thank you, it was on vibrate as well as set to call out & in via the use of earphones. Thank you for your assistance.

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Level 2: Rookie

Re: No ringing sound is heard on the Telstra Essential Plus phone

Thank you for replying, the settings were set for earphone use for all incoming & outgoing calls. Thank you for taking the time to reply. 

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