Level 1: Cadet

Prepaid activation

My sim is still not active

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Telstra (Retired)
Telstra (Retired)

Re: Prepaid activation

Hey JadeGods,


I'm sorry to hear of the delays with this SIM being activated and do apologise for any inconvenience that this has caused Smiley Sad We will need to get a look into the order and see if there are any issues. I recommend having this completed with my colleagues in our Pre-Paid Live Chat team, so they can investigate and make any necessary changes. They can be reached 24/7 via:



Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit