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Level 2: Rookie

Register for extra 25gb free mobile data

Answered

Where on the home tab in telstra app do I register for free 25gb data?

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 19: Deputy Director
Level 19: Deputy Director
Accepted Solution

Re: Register for extra 25gb free mobile data

@Wen66 @CH728 Here's the link https://say.telstra.com.au/customer/general/forms/COVID-19

 

While I am a Telstra employee, I am not an official Telstra representative on CrowdSupport. My opinions are my own and do not necessarily represent those of Telstra.

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12 REPLIES 12
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Level 2: Rookie

Re: Register for extra 25gb free mobile data

Same question I can’t find where to register

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Level 19: Deputy Director
Level 19: Deputy Director
Accepted Solution

Re: Register for extra 25gb free mobile data

@Wen66 @CH728 Here's the link https://say.telstra.com.au/customer/general/forms/COVID-19

 

While I am a Telstra employee, I am not an official Telstra representative on CrowdSupport. My opinions are my own and do not necessarily represent those of Telstra.

View solution in original post

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Level 2: Rookie

Re: Register for extra 25gb free mobile data

Thank you for sharing the link. I was spending few hours to find how to register. All the links carried me to the same page and wasn't helpful at all.

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Level 2: Rookie

Re: Register for extra 25gb free mobile data

Thankyou, that did work. Have a lovely Easter and stay safe 

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Level 1: Cadet

Re: Register for extra 25gb free mobile data

I looked for over 2 hrs going around in circles, why was this link so hard to find- without your link (thank you) I would never have found the hidden tab to register!! Why not put that link on the page where the information is?? Why would Telstra make that link so difficult to find I wonder?!

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Level 1: Cadet

Re: Register for extra 25gb free mobile data

I too have this question. The Telstra SMS I received said I can register on the MyTelstra app on my phone (as does their website). I cannot find any way to register for the extra data in the app. It is supposed to be on the home tab of the app but I cannot find it.

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Level 1: Cadet

Re: Register for extra 25gb free mobile data

Hi,

This link isn't working - do you have another solution ?

Thanks

 

 

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Support Team
Support Team

Re: Register for extra 25gb free mobile data

Hello @Steve9a,

 

Sorry to see there have been issues claiming the bonus data.

 

Have you tried filling out our manual web-form? https://tel.st/249ph

 

If you are still having issues redeeming the offer and you are an eligible customer

(All our personal and small business post-paid mobile and mobile broadband customers can register),

the next step would be to send us a message to investigate further.

 

To message us, open the My Telstra App, click on Get Help, then the blue message icon. The assistant will have

a few suggestions before a team member is notified to assist further. Every message is responded to, with

priority given to urgent requests.

 

-Aaron

 

 

 

 

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Level 2: Rookie

Re: Register for extra 25gb free mobile data

Hi I am trying to get a payment extension on my home account it is a business account 

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Level 1: Cadet

Re: Register for extra 25gb free mobile data

THANK YOU...CANNOT BELIEVE its hidden sooo well......surely a few links on the info page would be VERY USEFUL...THX AGAIN

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Level 1: Cadet

Re: Register for extra 25gb free mobile data

what's the point in telling us it's in the home tab in the telstra app but it's actually a website link? 

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Level 19: Deputy Director
Level 19: Deputy Director

Re: Register for extra 25gb free mobile data

The link presents itself in the app, I've just posted it here for your convenience.

While I am a Telstra employee, I am not an official Telstra representative on CrowdSupport. My opinions are my own and do not necessarily represent those of Telstra.

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