Highlighted
Level 1: Cadet

Samsung Galaxy 3 not charging

My Samsung Galaxy 3 is not charging even though it has been plugged into the charger all day. The red light is not showing and I am unable to get to the home screen. Have tried charging it through my laptop using the usb port, but will not be recognised despite being a recognised device in the past. Battery is secure and cable connections are tight. What are my options?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
Community Manager Community Manager
Community Manager

Re: Samsung Galaxy 3 not charging

Hi Brekkon,

It would be a good idea to power cycle your device first of all. If, after you've turned the handset back on it is still not recognizing your USB connection nor your charger it would be a good idea to either call our Mobile Assurance team on 13 22 00 or take the device into a store so that we can look at having the device repaired.

Thanks

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit