Level 1: Cadet

Samsung Galaxy 3 not charging

My Samsung Galaxy 3 is not charging even though it has been plugged into the charger all day. The red light is not showing and I am unable to get to the home screen. Have tried charging it through my laptop using the usb port, but will not be recognised despite being a recognised device in the past. Battery is secure and cable connections are tight. What are my options?

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Community Manager Community Manager
Community Manager

Re: Samsung Galaxy 3 not charging

Hi Brekkon,

It would be a good idea to power cycle your device first of all. If, after you've turned the handset back on it is still not recognizing your USB connection nor your charger it would be a good idea to either call our Mobile Assurance team on 13 22 00 or take the device into a store so that we can look at having the device repaired.


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