Auds3
Level 1: Cadet

Samsung galaxy s21 mytelstra keeps crashing

I've uninstalled and reinstalled the app many times, cleared the cache etc but it keeps crashing. Suggestions gratefully appreciated 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Samsung galaxy s21 mytelstra keeps crashing

Uninstall the app, then hard reset the phone:

  1. Press and hold the Power and Volume Down buttons.
  2. Continue holding the buttons until the Samsung logo appears.
  3. Release the Power and Volume Down buttons.

A hard reset will not delete your information or applications. It only clears out any instructions that were stored in memory (which persist with a normal turn off/on).

 

You can then reinstall the My Telstra app and hopefully it should behave itself.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit