amarinder
Level 1: Cadet

Sim not provisioned for voice, problem after automatic plan updated by Telstra while i am abroad

I received a msg from Telstra for a change in my pre-paid sim plan, after the due date it has stopped working. since I am abroad, I am facing problems. it is showing on my phone "Sim not provisioned for voice". however, my plan is not expired. 

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5 REPLIES 5
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Sim not provisioned for voice, problem after automatic plan updated by Telstra while i am abroa

Is it on a phone plan, or a tablet/mobile broadband plan? Only phone plans are provisioned for voice services.

Also, Prepaid services cannot be used outside Australia as they do not have International Roaming.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
amarinder
Level 1: Cadet

Re: Sim not provisioned for voice, problem after automatic plan updated by Telstra while i am abroa

Sim has no reception/signals after Telstra automatically updated plans. however, there were signals before in the same locality (abroad- 2months). 

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Sim not provisioned for voice, problem after automatic plan updated by Telstra while i am abroa

There shouldn't have been service available since October 2020 when International Roaming was removed from PrePaid Plans. Must have been a glitch in the system.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
amarinder
Level 1: Cadet

Re: Sim not provisioned for voice, problem after automatic plan updated by Telstra while i am abroa

No, I am using it abroad since June 2021 and the service stopped on 19th August, when I received a msg from Telstra saying "you'll soon be automatically updated to latest Telstra pre-paid mobile plan, you can keep using your service as normal", however, my plan is still valid till the end of September,2021. 

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Sim not provisioned for voice, problem after automatic plan updated by Telstra while i am abroa

That's what I'm saying. Prepaid SIMs shouldn't have been working overseas since last October. It appears that you got lucky with being able to use it until now.

 

There is nothing that can be done to restore International Roaming on a PrePaid service.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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