Level 1: Cadet

Telstra pre-paid mobile sim activation issue

I have purchased a Telstra pre-paid sim and fill-out the activation form on 3rd of May. Still waiting for my sim to be activated (I'm keeping my existing number).


When I fill-out the activation form on 3rd of May I got an email saying "Your Pre-Paid service 042202**** should be active within the next four hours but may take up to 24 hours during business hours*.". I haven't received any updates since then. I tried calling help desk but helpdesk number, but doesn't seem to work, may be due to Covid-19? The live chat seems to be operating on limited times. Tried the live chat a couple of time but didn't give me any straight answer.


Can someone please help?

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Level 1: Cadet

Re: Telstra pre-paid mobile sim activation issue

Any suggestions?

Phone line doesn't work. Live chat doesn't work anymore! Does Telstra still exist?


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