cjm16
Level 2: Rookie

Telstra TV remote no longer operating power or volume on EKO tv

Answered

Telstra TV remote no longer operating power or volume on EKO tv. I have done a hard reset on the Telstra Tv unit to try to reconfigure, without success. 

1 ACCEPTED SOLUTION

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Telstra TV remote no longer operating power or volume on EKO tv

There may have been a firmware update on the EKO TV that has caused a change in functionality.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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3 REPLIES 3
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Telstra TV remote no longer operating power or volume on EKO tv

There may have been a firmware update on the EKO TV that has caused a change in functionality.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

cjm16
Level 2: Rookie

Re: Telstra TV remote no longer operating power or volume on EKO tv

Not an accepted solution. I pressed that inadvertently.
I have gone from being able to use the Telstra tv remote to operate power/volume on both tv and sound bar to now have to use three different remotes. Very inconvenient and especially frustrating for my non-technical veteran partner. How do fix this please?

Greg_Buch
Support Team
Support Team

Re: Telstra TV remote no longer operating power or volume on EKO tv

As Jupiter has mentioned, if the TV manufacturer has updated their operating software that would be out of our scope to assist with, but pairing the remote to the Telstra TV again may help.

Remove the batteries from the remote and the power cable from the Telstra TV for at least 10 seconds. When the Telstra TV displays the home screen, reinsert the batteries in the remote.
Press and hold the pairing button inside the battery compartment for 3 seconds or until you see the pairing light begin to flash.
Wait for around 30 seconds while the remote establishes the connection with the Telstra TV.

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