joanneburton73
Level 1: Cadet

text & calls not received involuntarily between certain times & not showing in call logs

I have a new samsung galaxy s5 & over the last 2 weeks I have noticed in call/text history from a prepaid account I also have that my mobile number has been sent texts & calls made from the prepaid number between the hours of approx midnight to about 4.00am. None of these come up on my phone as missed calls & I don't receive the texts. I have checked my call rejection list as well as my blocking mode but all is good. I have been onto telstra but they have no idea. Does anyone have any ideas what could be happening & why?

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1 REPLY 1
Matt_Telstra
Telstra (Retired)
Telstra (Retired)

Re: text & calls not received involuntarily between certain times & not showing in call logs

Hi,

 

That isn't good to hear.

 

What did our team say when you spoke with us? Did they check your call/usage history?

 

-Matt W

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