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Level 1: Cadet

Trouble activating prepaid sim

I lost my Sim card I've got a new one and I'm trying to activate on mobile device. I can get up to verifying my ID then pick personal use , push next and It stops there.  Can't call them because Sim isn't activated. Any help would be appreciated. 

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4 REPLIES 4
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Level 22: Superhuman
Level 22: Superhuman

Re: Trouble activating prepaid sim

Hi @vbdan 

 

When you got a new one was it a "Blank SIM"? As you can't use a normal store-bought one.

Someone keeps putting vegetables in my beer crisper
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Level 1: Cadet

Re: Trouble activating prepaid sim

$2 Sim kit. Ive tried transferring my number option

 

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Level 22: Superhuman
Level 22: Superhuman

Re: Trouble activating prepaid sim


@vbdan wrote:

$2 Sim kit. Ive tried transferring my number option

 


Hi @vbdan 

 

When using the same number you have to use a "Blank SIM' so I suggest you pick one up at a Telstra store rather than trying to get hold of support to post you one.

Someone keeps putting vegetables in my beer crisper
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Level 1: Cadet

Re: Trouble activating prepaid sim

Awesome. Cheers for that. 

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