Stu_Pickles
Level 1: Cadet

Widget won't load service

Hi all, I have an Oppo phone, and have My Telstra app (version 67.0.120).

I have a prepaid mobile, a prepaid data and a NBN account.

 

Please help, any ideas welcome.

When I try and add widget on my home screen, I get the following

 

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8 REPLIES 8
Veezy
Support Team
Support Team

Re: Widget won't load service

Hi Stu_Pickles, how are you going with this one?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Stu_Pickles
Level 1: Cadet

Re: Widget won't load service

Sadly, still don't have it working, I have uninstalled and removed all data, and reinstalled app, and still not working.

 

iPat91
Support Team
Support Team

Re: Widget won't load service

@Stu_Pickles, do you have the same issue when you use another device?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Stu_Pickles
Level 1: Cadet

Re: Widget won't load service

Hi ipat, 

I get exactly the same on both my Oppo mobile, and my Lenovo tablet

Ended up just creating a custom widget, that monitors my data usage instead.

 

 

TisI1960
Level 1: Cadet

Re: Widget won't load service

Hi Guys

Have you had any success. I have a Samsung Galaxy S10, and the widget worked until a few weeks ago, now I can't get past the Configure Widget screen. 

Stu_Pickles
Level 1: Cadet

Re: Widget won't load service

No, sadly. Still not working.

TisI1960
Level 1: Cadet

Re: Widget won't load service

Bummer 😔

Pricky
Level 2: Rookie

Re: Widget won't load service

I have the same issue!

I've just updated from a Samsung S8 to a Samsung S21+ and the widget doesn't work on either phones.

My family of 4 are all on prepaid plans.

My daughter and i are on the new prepaid mobile plan and neither of us can get the widget.

My wife and Son are on the Telstra prepaid - Max and the widget works.

 

Seems like widget doesn't work on the updated new prepaid mobile plan. 

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