Crystal9
Level 1: Cadet

Wrong number recharged

Hi,

Last month I recharged wrong number just entered one digit wrong but this issue has been solved by one of the assistance via live chat and transferred balance to correct number.

But this month wrong number is again auto direct debited. I tried with live chat but there is operator replying to it and not giving proper assistance.

I also tried using mobile My Telstra apps to msg but have not received any feedback. Similarly tried calling 132200 but due to covid 19 they are not responding.

Can anyone please suggest me how can I get refund for the wrong auto direct debit . I even don't have that sim which has been recharged.

 

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Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

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