Your new telstra.com has arrived – Better than ever before

Yannick
Telstra (Retired)
Telstra (Retired)

18 years ago telstra.com first joined the ‘information superhighway, like any big birthday party we’re celebrating in style with the launch of your new telstra.com

 

With your incredible support – including one-on-one usability testing, feedback forums, thousands of online comments and suggestions via social media including Facebook, Twitter and CrowdSupport – the new telstra.com might have been built by us but it’s truly designed by you.

 

One of the big improvement opportunities you shared with us was ‘make it easy for me to find what I’m looking for’. In response, we’ve introduced one touch access to your most popular features across telstra.com in four key categories – Explore, Shop, Support and My Account.  We’ve also improved our site search, which is powered by Google, helping those of you who prefer to search.

 

Telstra-website-update_menu.jpg

 

It’s worthwhile sharing a few insights into how you use telstra.com today:

  • You’re in good company with over 6 million Australian’s visiting telstra.com each month
  • You love your mobile devices - 30% of you use a tablet or smart phone to visit telstra.com
  • You’ve made Thursday the most popular day to visit telstra.com
  • You love helping each other - 500,000 Australian’s visit telstra.com/crowdsupport each month

 

One of the great things about building the new telstra.com is just how closely our team has been able to work with many of you to bring the site to life.  Whether you’ve just joined us, or been a customer of ours for a lot longer than the 18 years telstra.com has been around, from all of us here at Telstra – thanks very much and keep the feedback coming.

 

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