Your new has arrived – Better than ever before

Telstra (Retired)
Telstra (Retired)

18 years ago first joined the ‘information superhighway, like any big birthday party we’re celebrating in style with the launch of your new


With your incredible support – including one-on-one usability testing, feedback forums, thousands of online comments and suggestions via social media including Facebook, Twitter and CrowdSupport – the new might have been built by us but it’s truly designed by you.


One of the big improvement opportunities you shared with us was ‘make it easy for me to find what I’m looking for’. In response, we’ve introduced one touch access to your most popular features across in four key categories – Explore, Shop, Support and My Account.  We’ve also improved our site search, which is powered by Google, helping those of you who prefer to search.




It’s worthwhile sharing a few insights into how you use today:

  • You’re in good company with over 6 million Australian’s visiting each month
  • You love your mobile devices - 30% of you use a tablet or smart phone to visit
  • You’ve made Thursday the most popular day to visit
  • You love helping each other - 500,000 Australian’s visit each month


One of the great things about building the new is just how closely our team has been able to work with many of you to bring the site to life.  Whether you’ve just joined us, or been a customer of ours for a lot longer than the 18 years has been around, from all of us here at Telstra – thanks very much and keep the feedback coming.


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