Level 1: Cadet

Не могу активировать айфон ваш в россии

Answered

Hello, I am writing to you from Russia, I bought an iPhone 5S and it is registered in your country and for this reason I can not activate it, when activating it says that the activation failed, our Apple operator said to contact you and that you have disabled this error, IPhone 5S " I ask for help from your side, thanks ...

2 ACCEPTED SOLUTIONS

Accepted Solutions
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Не могу активировать айфон ваш в россии

Hi,

 

Sorry to hear of your frustration.

 

Can I ask if they advised that the handset could be locked?

 

If yes you can access the following link to remove any network lock on the device: https://unlock.telstra.com.au

 

Please let us know how you get on and if you need any further help.

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Не могу активировать айфон ваш в россии

The other issues with the unlocking tool are that it can only be used for handsets that were originally sold by Telstra, plus the iPhone 5s model wasn't locked to the Telstra network anyway in most instances.

You may need to contact the seller for more information about the handset in question.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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4 REPLIES 4
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Не могу активировать айфон ваш в россии

Hi,

 

Sorry to hear of your frustration.

 

Can I ask if they advised that the handset could be locked?

 

If yes you can access the following link to remove any network lock on the device: https://unlock.telstra.com.au

 

Please let us know how you get on and if you need any further help.

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Level 1: Cadet

Re: Не могу активировать айфон ваш в россии

Yes they said that I turned to you and you give access to the iphone, i phone 5s is registered with you and not with me in Russia, I threw off the settings of the phone and can not activate my phone any more. It says "iPhone activation failed" your iPhone can not ayyvirovat as you can not contact the activation server, only you can give access to it .. Can you help?
Level 25: The Singularity
Level 25: The Singularity

Re: Не могу активировать айфон ваш в россии

That is an Apple issue rather than a carrier issue. It is the Apple server that it can't reach.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Не могу активировать айфон ваш в россии

The other issues with the unlocking tool are that it can only be used for handsets that were originally sold by Telstra, plus the iPhone 5s model wasn't locked to the Telstra network anyway in most instances.

You may need to contact the seller for more information about the handset in question.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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