Shangy
Level 1: Cadet

3G when on call

Answered

Hi all

i recently started with Telstra, I am using apple iPhone 12 Pro Max and whenever I make a call to someone, my internet will automatic switch from 4g to 3G. I have checked with my cellular settings and it’s on 5G auto and also completed a network reset. Does anyone have the same issue? Or know how to fix it

 

Many thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: 3G when on call

It sounds like VoLTE has been turned off. To turn it back on:

 

  1. From any Home screen, tap Settings > Cellular or Cellular Data.
  2. Tap Cellular Data Options > Enable LTE.
  3. Select:
    • Voice & Data (for VoLTE)
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
ProfessorPhone
Level 23: Superhero

Re: 3G when on call

There are 2 issues here. 4G will hand to 3G if the 3G signal is stronger.

The interim 5G currently being used is not standalone 5G, which will also hand off to 4G if that signal is stronger.

Some phones do show the base network. It appears your current strongest signal is 3G.

Is this scenario in just one location... viz  your home or ofgice?

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: 3G when on call

It sounds like VoLTE has been turned off. To turn it back on:

 

  1. From any Home screen, tap Settings > Cellular or Cellular Data.
  2. Tap Cellular Data Options > Enable LTE.
  3. Select:
    • Voice & Data (for VoLTE)
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Dowser
Level 21: Augmented
Level 21: Augmented

Re: 3G when on call

For the benefit of the OP, it appears that the terms Apple use in Settings could be region specific.

It could be necessary to substitute the term Mobile in place of Cell.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit