Level 1: Cadet

Activate sim and keep old number

I lost my phone and have purchase d a second hand one. 
I want to keep my old number 

I have purchased a Telstra Sim Kit

when I go to activate it and they ask if I want to keep my number I say yes and it then goes to a screen where you put in your old number and they send you an activation code to your old number BUT of course I can’t get the code coz I haven’t got the old sim

i tried to ring to get help but it just went from one automated service to another and I didn’t get to talk to anyone 

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1 REPLY 1
Level 25: The Singularity
Level 25: The Singularity

Re: Activate sim and keep old number

When you lose your phone/SIM, the way it should be handled is that you go to a Telstra Store or contact Telstra online and arrange for a new SIM (they can give you one, fully activated in store in a matter of minutes).

 

You could try contacting Telstra using the My Telstra app on your mobile (connected via wifi works - log in using your Telstra ID). The problem is that they are going to want to send you a security code to verify your identity.

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