Level 1: Cadet

Apple Watch 3 Not connecting to telstra one number

Hello. 

 

I can't connect my Telstra one number to make my apple series 3 watch. I just bought it today and i ave spent close to 4 hours on the phone to telstra. I go to set up mobile, click add to plan and then entered all 3 different emails they created for an ID that work on the 247 app.. however i still cant get the cellular to work.

I have read the forums and Volte and mobile protect arent active.. 

I feel i wasted $600 and this is just another ongoing issue i have had with telstra for the past 5 months !!!

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2 REPLIES 2
Support Team
Support Team

Re: Apple Watch 3 Not connecting to telstra one number

Hi @Emma122

 

Very sorry to read about your Apple Watch 3 issues with One Number.

 

Are you using a business account or consumer mobile number?

 

I look forward to your response.

 

- Jimmy

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Telstra (Retired)
Telstra (Retired)

Re: Apple Watch 3 Not connecting to telstra one number

@Emma122

 

When you say that VoLTE isn't activated, this is of some concern. VoLTE is a key part of Telstra One Number.

Are you able to clarify if this is indeed turned off?

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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