Leanne19
Level 2: Rookie

Apple watch and Telstra One Number

I have been unsuccessful in getting my apple watch s3 with Cellular working with the cellular.  When away from my phone or wifi it is disconnected.  I have an active Telstra One Number. I have reinstalled the app, un-paired and re-paired multiple times, turned off bluetooth, wifi and tried restarting both phone and watch. I have spent all day chatting to both Apple and Telstra with no resolution.  I was not given an option to put in my Telstra login, however it appears like it is connected an active Telstra One Number, but the data states "no connection". Does anyone have any suggestions?  Thank you 

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5 REPLIES 5
DeltaSquad
Telstra (Retired)
Telstra (Retired)

Re: Apple watch and Telstra One Number

@Leanne19

 

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Darienne
Level 2: Rookie

Re: Apple watch and Telstra One Number

Yes I am!
C
Leanne19
Level 2: Rookie

Re: Apple watch and Telstra One Number

Hi, Yes the latest reference number is TT1-1424111667604. It's taking hours of calls to both telstra and apple and still no resolution. Telstra called today and said they would call back, but didn't. It is very frustrating. Can anyone help?
Darienne
Level 2: Rookie

Re: Apple watch and Telstra One Number

My cellular only works away from my phone if iMessage is switched on.
C
Leanne19
Level 2: Rookie

Re: Apple watch and Telstra One Number

Hi thanks for your message, I have iMessage enabled so it must be some other setting/issue. Thanks

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