Liliz
Level 1: Cadet

Balance gone?

My phone balance just gone and there is no bill information, It’s supposed to be expired on 11 sep 2021, but it showed it expired now and all my balance gone, what’s the problem??? Can you fix that for me?

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1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Balance gone?

You will need to contact a Telstra consultant either by calling 132200 or by sending a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit