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msox1103
Level 1: Cadet

Hi, could someone help me to check my communication records on22/05/2020..I don’t have computer to use iTunes or iCloud 

Adam420
Level 1: Cadet

I have lost my phone and I want to claim another one on insurance 

Jayne10
Level 1: Cadet

I currently have a post-paid account and want to change to a pre-paid plan (25GB plan). I went in store and they said I have to do this online and that the chat team will help me, so the staff there were no help to me. Same with the "24/7 chat" which ...

Melly001
Level 1: Cadet

Hi everyone,I ordered my iPad Pro on the 30th May 2020 and was told in store it would take ‘10 days delay maximum’, was talked into swapping iver my account from Optus on the assurance it was ‘in stock’ by staff and after chasing it up many times and ...

Malby
Level 1: Cadet

I have a AFL live pass, each time I try to watch a game either Luce or replay, the system gives a pop up. That I need to purchase a live pass

JohnCena
Level 1: Cadet

I have tried everything, that includes using that Telstra PUK finder website, trying to use the MyTelstra app, and trying to figure out if I can do it on my PC. Please can someone help me, my Mum is really mad that I locked my SIM.

AK52
Level 1: Cadet

can I stay on my plan undertaken on 2.6.20, and not undergo forced change as per email of 8.7.20?

bayswaterboy
Level 1: Cadet

Recently unable to received emails on my iPhone. Can send though

Ambah007
Level 1: Cadet

Why if I’m sending the phone back am I being charged $99 at the end of my contract as a redemption fee ?? 

Hello444
Level 1: Cadet

Usually this wouldn't be a problem - however with the current COVID call centre shut down it is impossible to speak to anyone who can perform this action for me. I have an iPhone SE which was on a plan but for some reason is locked to the Telstra net ...

Peter150764
Level 2: Rookie

I was just notified about the changes to the medium phone plan. I dont want to pay more and dont need the extra data. I want to stay where I am thanks. Peter*Mobile Number Removed*

danielgrocock
Level 2: Rookie

i used my misses iPhone XR  the other day when I gave it back it had locked its self. All I did was close the cover. She doesn’t normally have a passcode at lock screen and didn’t the other day so I don’t know what happen but it’s my fault lol. 

JWPS
Level 1: Cadet

Recently changed email password and now receiving following message on my iphone - The mail server "mail.bigpond.com" is not responding..., have tried calling for assistance but get referred back to online help - I'm stuck, How do I fix??

jen18
Level 2: Rookie

Does anyone know when deliveries are expected to flow again?  Ordered a new iPhone SE on 23/4/2020 and have received no information from Telstra as to when we would get it.

sim-1
Level 1: Cadet

I cannot send mail from my iphone - this has only just occurred.  Message i keep getting isCannot Send Mail - "The sender address was invalid"

Shelly20
Level 2: Rookie

Recently I had an enquiry/complaint about my lease phone contract that has run out. The complaint no. Is SR 1 - 2544569990711 , and I have waited over a week for a call back on that issue, and I am keen to have the matter sorted out.

hickie
Level 2: Rookie

I have upgraded 24/7 app to "my telstra" app. on iphone 5 and now cannot login to my telstra account.I have done all the usual. reinstall etc. It takes my username and password and then goes nowhere!! gives no message at all just blank screen.I can o ...

Shakirajan
Level 2: Rookie

I bought an unlocked iPhone 11 Pro Max thinking I could insert my pre-paid sim which didn’t work as I noticed on the device in Mobile section says “Add mobile plan” I then got my nano sim converted my sim over from being pre-paid to plan which still ...

kevin74
Level 2: Rookie

Hello my name is REMOVED i placed orders on the 6th of this month till now i havent gotten any information as they said I will get an email confirmation on any time soon and my orders was placed and processed to be delivered or dispatch on the of 19t ...

Nuria771
Level 1: Cadet

How can I get from the App my 25 extra data 

Malby
Level 1: Cadet

I have a AFL live pass, each time I try to watch a game either Luce or replay, the system gives a pop up. That I need to purchase a live pass

bayswaterboy
Level 1: Cadet

Recently unable to received emails on my iPhone. Can send though

Ambah007
Level 1: Cadet

Why if I’m sending the phone back am I being charged $99 at the end of my contract as a redemption fee ?? 

Hello444
Level 1: Cadet

Usually this wouldn't be a problem - however with the current COVID call centre shut down it is impossible to speak to anyone who can perform this action for me. I have an iPhone SE which was on a plan but for some reason is locked to the Telstra net ...

Digby2
Level 3: Gumshoe

Placed order via Telstra Plus on the 9th July 2020 for a iphone SE 64GB Black. Received email same day from Telstra to say "We've got your order"Unable to track order number provided on My Telstra and have not seen delivery.Can anyone help please. 

Ct1233
Level 1: Cadet

Telstra tell me that my sim is activated and it appears on app but I’ve got no service and Telstra won’t help me , they just keep repeating that it’s activated !!!?!!

ivka1
Level 1: Cadet

A week ago my iPhone stopped sending emails. Message appear : Unable to Send Email. A copy has been placed in your Outbox. The recipient "................@bigpond.com" was rejected by server because it does not allow relaying. I can still receive ema ...

NB12
Level 1: Cadet

My phone number has been ported to Belong. Telstra apparently have the phone locked to their network. How can I get the phone number back so that I can unlock it??

MM09
Level 1: Cadet

Want to know if one of these phones on my plan can be blocked my telstra

testingpatience
Level 1: Cadet

Just want to change from post paid to pre paid. Call customer service - get directed to onlineSpeak to online chat bot - download the appDownload the app - must sign intry to sign in - must have a Telstra IDCreate an ID - finally log inselect my acco ...

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