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Raptor1
Level 2: Rookie

I live in Perth and I live in an area that Telstra says has 5G and I work in another area that Telstra also says has 5G. However I don’t seem to get any 5G signal, I have the 5G settings turned on and I don’t have an active Esim plan and I am on an e ...

KZANDER
Level 1: Cadet

IS there live chat 24/7 any longer? I have now been disconnected TWICE in a 24 hour period due to changing over a business account to a personal account. I was assured by the consultant I spoke with yesterday when she reconnected me it would not happ ...

Zap69
Level 1: Cadet

Trying to send a bigpond email from my Iphone, but it fails with 'Cannot Send Mail'The connection to the outgoing server 'smtp.telstra.com' failed.Why is this happening?

Papasmurf24
Level 1: Cadet

Looking to upgrade my Samsung S7 to either the Samsung A51 or IPhone SE , which is better ?? 

demi4
Level 1: Cadet

Is there a way for Telstra to see who is calling me from a "no caller ID" number?

BecTic
Level 4: Private Eye

Hi, Anyone else had trouble connecting their Apple watch series 6 to One Number? I've been chatting online to Telstra, its been a long painful process.  Yet to get a resolve. Any successes out there? 

Jezzalinko
Level 2: Rookie

Apple has announced that with family sharing you can now setup a watch for a family member by using an adults phone. This is great as there is more control and it removes the need for another phone plan. 

Based on this how do I get a standalone esim ( ...

TurnupTurtle488
Level 1: Cadet

Hi. I just ordered a new iPhone but I accidentally ordered the iPhone 12 mini instead of the regular iPhone 12.  Is there any chance I could change this?

Bruce77
Level 1: Cadet

Up until recently I was receiving voice to text messages on my iPhone, now all I’m getting is a message saying I have a voicemail, does anyone know how I can change it back to the way it was.  

phonequestion
Level 1: Cadet

Hi all,Can anyone tell me how I find out the fair market value for my phone (it's a lease phone, and I'm now off contract)? Do I have to take it into a Telstra store?Thanks! 

Extra1
Level 1: Cadet

I have changed from internode to Telstrawhen I was with them I had my main email as gmail but apparently it was also used as on internode .net.now after a few months every time I get a gmail I also get a mail saying could not deliver to my internode ...

Damien-m
Level 1: Cadet

I have a apple watch series 6. I can call out and send and receive messages but I cannot receive calls. I have spoken with Apple and they believe it's a Telstra issue. I have spoken with a great rep at Telstra and the issue has been escalated to the ...

toomanyrabbits
Level 1: Cadet

I have an issue on iPhone where voicemails are reappearing after being deleted. I call 101 and press 5 to delete a message, however, the next day the same voicemails have reappeared!

PeterC27
Level 1: Cadet

What is going on Telstra? After trying to contact you and getting nowhere with the messaging assistance (2 hours of frustration with Gladys as I had to continually re-sign in) I am still at a loss to understand how you can just move my services to a ...

PaoloRossi
Level 1: Cadet

Hi - I applied online for a new Telstra SIM (I've already got an NBN account, and have done for two years) and I don't understand what is happening. I was contacted by a Telstra support person (who now seems uncontactable) about a problem on Telstra' ...

kockleshaw
Level 1: Cadet

I have an Apple Watch Series 4 (GPS + Cellular) and I'm trying to activate OneNumber.When I get to the mobile activation stage, the app says "Your Telstra account is not eligible to enable mobile data on your Apple Watch. Contact Telstra at 132 200 f ...

RJM18
Level 1: Cadet

I’m wanting to set up MessageBank on my prepaid phone. When I dial 101, the recording says that the service does not support 101. So I’ve tried the chatbot and calling you, but in either case you’ve hung up the call and I don’t have any other answer ...

nigel2
Level 1: Cadet

GreetingsI have an iPhone 8 with Voice & Data 4G option enabled and VoLTE enabled.  When I travel to e.g Derwent Bridge in Tasmania I get an SMS from Telstra saying "Hi, you are in a 4G only area. Your device not have 4G voice callaing capability ena ...

moncur83
Level 2: Rookie

I'm unable to add to connect my new Apple Watch Series 6 to Telstra One Number, and Telstra chat support suggest the watch itself is incompatible with Telstra One Number. The Telstra One Number website (https://www.telstra.com.au/mobile-phones/one-nu ...

S_Lilla_3
Level 1: Cadet

Telstra stated iwould receive a sachet in the post last Thursday so I could send back my device , they have not done this yet and I don’t want to get charged . how do I contact them to see where this sachel is Thanks 

Chopgood
Level 1: Cadet

I am living in east Timor and want to transfer my current service to the eSim on my Galaxy S20 Ultra 5G and use a local sim as well. I have tried to transfer my service to the eSim but my eSim is locked for some reason. I have asked telstra but they ...

Kez18
Level 1: Cadet

I’ve done all the bits to trade in old iPhone for bill credit and received all the details to send it back - apart from the address. Help!

Anita151
Level 1: Cadet

Hi, I have lost my job and not in a position to pay my bills and top of that being charged for late payment. Pls help me to waive off the late payment charges so I can pay the overdues.

Loser_user
Level 1: Cadet

Hi all, I have a Telstra bigpond email address and use MS Office 365 at home so email address is set up in MS Outlook and I loaded the account to my new iphone but it would not carry across my Calendar. The only options I got were Mail and Notes. Any ...

Raptor1
Level 2: Rookie

I live in Perth and I live in an area that Telstra says has 5G and I work in another area that Telstra also says has 5G. However I don’t seem to get any 5G signal, I have the 5G settings turned on and I don’t have an active Esim plan and I am on an e ...

Jezzalinko
Level 2: Rookie

Apple has announced that with family sharing you can now setup a watch for a family member by using an adults phone. This is great as there is more control and it removes the need for another phone plan. 

Based on this how do I get a standalone esim ( ...

RJM18
Level 1: Cadet

I’m wanting to set up MessageBank on my prepaid phone. When I dial 101, the recording says that the service does not support 101. So I’ve tried the chatbot and calling you, but in either case you’ve hung up the call and I don’t have any other answer ...

markyj
Level 3: Gumshoe

Hi, I have a second line on my iPhone, an eSIM, and I want to transfer it to my new iPhone.  The Telstra help site says: Can I move my eSIM profile to new device?Yes, all pre-paid and postpaid services can be moved to a new device using the 'Transfer ...

20yrcustomer
Level 1: Cadet

Does any know what the Fair Market Value calculation for an iPhone XS Max is? It’s quite a strange situation. I’ve been forking our cash for mine for 2 years and could’ve bought it outright with the amount I have paid. I leased the phone in order to ...

DBfamily
Level 1: Cadet

I have returned a phone for Trade in 20 days ago via Aust Post, nothing received back and very disappointed as follow up is getting me nowhere. How do I follow this up??????? Help please  

Rick_Jackson
Level 3: Gumshoe

Hi all, I have been trying tech support but have had no luck getting through to anyone... and am frustrated to the point of using the new phone as a firelighter! Just over a week ago, i upgraded my trust iPhoneX to an iPhone12 max pro, ever since, i ...

xflw
Level 2: Rookie

Noticed Optus is already offering plans for the Series 6 Apple Watch - anyone know if Telstra is looking to release accessory plans for the new watch? Can't find anything online about this.  Cheers, Liam. 

alexdg
Level 1: Cadet

Hi Folks, I saw some older posts on this that suggested iphones aren't locked, but just wanted to check. I'm going to add an iPhone to my plan, that I plan to give to my son, who is not on Telstra. Are iPhones purchased on a plan locked to Telstra?

Corky39
Level 5: Eagle Eye

I have an old Telstra locked mobile iphone that I want to replace. I intend to purchase an unlocked new android mobile phone and transfer the nano sim card.Will the new phone work ok (still using Telstra network)?Is it then just a matter of porting m ...

joey_arema
Level 3: Gumshoe

I placed a pre order last night and realised it went through with wrong colour. I moved backwards 2 steps for double checking my SIM card selection but then it brought me back to the whole selection process again. That was where it changed the colour ...

Forbirdie
Level 1: Cadet

As the title states, I am wishing to upgrade from my iphone 7 plus to a 12 pro max. The 12's have the esim, with dual sim compatibility, can I convert my sim to the esim, or will I just have to take it out of my iPhone 7 and use it in the 12? Assumin ...

Annoyed51
Level 1: Cadet

I switched from a Pre-paid to a plan and was assured I wouldn’t lose my 100G of data I had stored, but I did. I want it back! I keep getting stuck in this stupid loop on the support app so can someone please help.

AlvisR
Level 1: Cadet

Apple iPhone XS, purchased in Feb/2019 (24-month plan). I haven't had any issues until on 1st Sep 2020 it just died., I barely heard my early morning alarm thought it wasn't charged properly. nope, it's just dead. tried all of those reboot/force rebo ...

JohnAhern
Level 2: Rookie

in IOS 14, Apple Supports a Family Setup for an Apple Watch (https://support.apple.com/en-us/HT211768) whereby you can setup an Apple Watch for a child connected to a parent's iPhone.  I've tried to setup a Watch for my child this morning and it said ...

Josh10
Level 1: Cadet

Hi I pre order the wrong model of iPhone, am I able to cancel and reorder the one I want?i can’t get in contact via phone, and the text to chat via the app no one is replying. 

leehipkins
Level 2: Rookie

Since updating to IOS 14 today I have noticed that Visual Voice mail has stopped working and I have to ring in to get my messages. I have tried to reset network setting, but to no avail it is not working. Any suggestions

Telsuk
Level 2: Rookie

I purchased a pre-paid sim and activated it one week ago. Today I'm still waiting for it to activate. My Virgin  number that I was wanting to transfer will be gone tomorrow as Virgin is closing. I tried calling 12 20 20 (or whatever the number is - c ...

PaulaD2020
Level 1: Cadet

We are wanting to keep our phone at the end of our 24mth contract. So now we are trying to work out what the 'Fair Market Value' calculations for the Iphone 8, 64GB, 2018 model, might be. Does anyone know how Telstra calculated this please?

scotty78
Level 1: Cadet

I recently bought the Apple Watch series 6 with cellular data. During the setup it automatically switched off the one number plan for my old Apple Watch. I’d actually like to keep using both watches with cellular data, I don’t mind if I have to pay a ...

JustLan
Level 1: Cadet

Can Telstra track my lost phone with my mobile number? I don't have any tracking app on that phone

34Meerkat
Level 1: Cadet

Having read the FAQ on this site and also spoken to a Telstra rep in store, I am confused. The FAQ on this site says Telstra does support dual sim with an Esim and that you can make and receive calls on both lines. However, the in store rep told me I ...

danielgrocock
Level 2: Rookie

i used my misses iPhone XR  the other day when I gave it back it had locked its self. All I did was close the cover. She doesn’t normally have a passcode at lock screen and didn’t the other day so I don’t know what happen but it’s my fault lol. 

Bruce77
Level 1: Cadet

Up until recently I was receiving voice to text messages on my iPhone, now all I’m getting is a message saying I have a voicemail, does anyone know how I can change it back to the way it was.  

Damien-m
Level 1: Cadet

I have a apple watch series 6. I can call out and send and receive messages but I cannot receive calls. I have spoken with Apple and they believe it's a Telstra issue. I have spoken with a great rep at Telstra and the issue has been escalated to the ...

toomanyrabbits
Level 1: Cadet

I have an issue on iPhone where voicemails are reappearing after being deleted. I call 101 and press 5 to delete a message, however, the next day the same voicemails have reappeared!

Kez18
Level 1: Cadet

I’ve done all the bits to trade in old iPhone for bill credit and received all the details to send it back - apart from the address. Help!

Loser_user
Level 1: Cadet

Hi all, I have a Telstra bigpond email address and use MS Office 365 at home so email address is set up in MS Outlook and I loaded the account to my new iphone but it would not carry across my Calendar. The only options I got were Mail and Notes. Any ...

Circusgirl
Level 1: Cadet

My partner and I are on the Telstra network together. My iphone 6 has no service while his does. I've tried restarting and updating also but nothing is working. Please help?

Jimmmy7
Level 1: Cadet

Hi Team - just joined up on Telstra prepaid and the texts are sending extremely slowly...? Once sent on the receivers side, they are getting these 4 or 5 times? Why is this for both issues and is there a work around or fix? Thanks

Denise64
Level 1: Cadet

I have a new iPhone 12 mini and having trouble getting my emails on to it

JoshS1992
Level 1: Cadet

Own a IPhone 11 Pro Max and Samsung S10. Been with telstra for many years no drama always great coverage, super fast speeds. Decided to upgrade to nbn and downgrade the amount of GB for each phone. Costing the same approx $250 a month. 
About 2 weeks ...

frances12
Level 1: Cadet

I want to get rid of a song that plays when someone rings my number

VT_Rajah12
Level 1: Cadet

How can I make it that a song plays for a person calling me as they wait for me to pick up the phone rather than listen to the dial tone?

BP33
Level 1: Cadet

Since making changes to my Telstra account (putting it in my name instead of my husband's) neither of us are receiving text messages to alert us when a voicemail has been left in our Messagebanks (mobile). No messages about missed calls either. Messa ...

Kel11584
Level 1: Cadet

Update to iPhone 11 plus

MisterQ
Level 7: Deputy Inspector

I have several phones on our account - one of them (an iPhoneXS max (512) is listed in the MyTelstra App has having paid 24 of 24 payments to complete to MRO. This was actually a recontract under a new phone feeling, and was effectively a bundled pho ...

JRTR
Level 1: Cadet

I upgraded my plan and included the new iphone 12 in my order. My order confirmation says this but the two emails following ("here are the next steps for your order" "here's an estimate for your order") and also the tracking says iphone 11. Can anyon ...

Sarget01
Level 1: Cadet

Zxen1
Level 1: Cadet

Optus voicemail arrived on my phone as an audio wave file text message from the person who left the message, as if they had held down the mic button to text me. With Telstra, I have activated Voicemail instead of voice2text by Dialing **004*101# from ...

PhoneCat
Level 1: Cadet

Can anyone please tell me where you can buy refurbished A Grade Iphones on the Gold Coast?  Thanks

Senna3
Level 1: Cadet

Anyone having trouble getting information from the app?  As soon as I try to do anything I keep getting “something went wrong, try again later”

VBOG1988
Level 1: Cadet

Good Morning Team,  I placed an order for a pair of earphones for my mother as a gift before she left the country. The order was placed on the 16th, and since after 7Business days I had not received anything from Telstra apart from the order confirma ...

Susieday
Level 3: Gumshoe

The moment I downloaded the new app, my primary phone disappeared from my account. I can’t see it anywhere and I rely on checking the data. I also don’t get warnings on data usage anymore. Tried 17 Telstra customer service, none understand. Can’t fix ...

Turnerarc
Level 1: Cadet

I purchased a new Apple Watch Series 6 and for the life of me I can not connect it to my mobile number. I used to have the Series 5 and took my old series 5 to Apple to get the new one and they unpaired the watch and everything and told me to get in ...

BrandonEel
Level 2: Rookie

I’ve been trying to call Sony the past 2 days, yesterday I was getting through slowly but surely, today i would get beeps followed by call failed. Now I get ‘ phone service is not authorised to place this call’ and that I should contact Telstra Only ...

RayRay16
Level 2: Rookie

It’s been over two weeks since the order of my iPhone 12 Pro was created! And still there is NO UPDATE or time frame other than 4 weeks or 6 weeks! Anyone else on the same boat because Telstra has NOT fulfilled their end of the deal by providing serv ...

PrincessR
Level 2: Rookie

I had ordered iPhone 12 pro on 24th October but somehow I wasn't on Telstra network so they took 2 days to get me on to Telstra network first and then place an order. So eventually on 28th I received an email that your order has been made for iPhone ...

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