Mobiles & Tablets

Apple / iOS

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
screenname31
Level 1: Cadet

I have received following on my ancient mobile - tel.st/HHExitlongexpiry, but cannot access this on my mobile.  Can anyone tell me what this means, please.

Jazo
Level 1: Cadet

Hi I have ultra fast but I am not eligible for game optimiser will this ever change and if so how can I be notified? I’m really dissapointed thinking the best most expensive plan doesn’t have game optimiser. Please let me know why thank you so much 

Blpga13
Level 1: Cadet

What can I use to service my home internet via iPhone to change Wi-Fi password and block devices 

owen161
Level 2: Rookie

In June I moved to Telstra’s Upfront plans and at first you were unable to utilise Telstra One Number. Since then One number has been activated for upfront plans however my One number subscription appears to be lost in the void. I have been troublesh ...

dmroy57
Level 1: Cadet

On my Apple MacBook, I have deleted all the emails that I no longer need from flagged folders and they are empty, but the folders are still showing that there are 13 and 16 emails in them. I am using my Bigpond account for emails. How do I delete the ...

ian65
Level 1: Cadet

Will the telstra $30 30 Gb sim card work on an ipad as well asa phone or do i need something else?

Archh
Level 1: Cadet

How long have people had to wait to get their iPhone 13 pro max’s (512gb graphite), ordered mine on the 23rd of September and still waiting now with no updates and tracker just says “We’re unable to find the tracking information for your order at thi ...

dmurison
Level 1: Cadet

Is there any update on Telstra providing support for Apple Family Setup and Apple Watches? I’ve seen threads from November / December 2020 - where it (by ‘it’ I mean the product from Apple) was released - but from what I can see, only Truphone remain ...

pgb321
Level 1: Cadet

I have recently switched from a corporate account to a personal post paid account. Now none of my MFA verification codes come through. Telstra cannot resolve it and I am left in limbo. Should I change to another carrier to fix my problem or is there ...

ChrisCharan
Level 1: Cadet

Hi, does anyone know how to fix my tplus order? I accidentally ordered an iPhone 13 Pro case instead of the iPhone 13. I tried calling and using the chat but they can’t find a way to cancel the order or modify it. They said my best option is to wait ...

bron23
Level 3: Gumshoe

I have received several emails identified as Junk but purportedly coming from Telstra offering me a new smart modem free of charge. When hovering over the reply address it displays as: reply-fef71272726100-82_HTML-34519388-100019198-1@messages.telstr ...

ashqld
Level 5: Eagle Eye

I have received my new 13 pro and had trouble with esim went to telstra shop they had problem to so I got normal sim so I could use phone. Problem now is my order is still progress and I have not been  updated to new plan. I spoke to support on messa ...

alexcg1
Level 2: Rookie

Any clues on how to increase bars? I’m in Southbank, Melbourne - you’d expect very good signal in the middle of Australia’s second largest city.

BTree
Level 1: Cadet

is it possible to get the same number for esim and sim on a 1 year prepaid service?
I need the same number to use on the phone (sim) and watch (esim)

AlexOnline
Level 2: Rookie

Hi, if you do a search on these forums for "robot voice" or "robotic voice", people on a Pixel 3A have complained that calls turn into a high pitched robotic voice.
Well I have this problem too, with an iPhone 12 Pro Max, and honestly, it's very annoy ...

butufipe
Level 1: Cadet

My phone balance just gone and there is no bill information

Network_Error
Level 1: Cadet

Hello Everyone,  Question to the brains trust :                 What is 2600 xHZ frequency interference? what causes it? I am told that this is the reason why all my 4G devices dont work where we live?   Hoping to get some help and understanding of m ...

Boo38
Level 1: Cadet

People keep saying when they ring me there is no tone it rings my end but people hear nothing.. I used to have a song for my caller tone but since that stopped I have nothing 

Sniper75
Level 1: Cadet

I had a call Telstra they said and took me to a page supremo now a box came up with a I’d and password which I gave them can and is my pc hacked now as they kept wanting more details I didn’t giv as I got on to them but I did giv those two numbers in ...

GemmyTiger
Level 2: Rookie

Hi all, went to look and order iPhone 13 pro max. Website (before log in) says pro max 256gb in silver ‘in stock’ - 128gb on back order for 1-2 week wait, order and join the queue for delivery.  Log in on my account and select the 256gb as that’s app ...

pxg14
Level 3: Gumshoe

Is anyone having issues transferring eSIMs to new phones?Gold Member Support have been completely useless in the 4 days since contacting them via Telstra app.The thread has gone like this: Wed 29th Sept 1. Message to support regarding issue associate ...

ArtemisX
Level 1: Cadet

Since 8am this morning I have had no phone service I’m up to date on my bill I use my service as I’m on call for work need help to fix it please

AimeeM
Level 1: Cadet

So I upgraded in august to the iPhone 12 sent my iPhone XR in for trade in the day the satchel arrived August 5th, I don’t have a tracking number but I was continuously told by Telstra it had arrived & in 2 billing cycles it’ll show on my bill it has ...

Angel829
Level 1: Cadet

Hi,I am using my company's paid phone as my personal phone because I dont like to carry 2 phones. Now,  I'll be going overseas for 4 months, and I am not too sure if I can get the SMS's from my Bank whilst I am there. Does anybody know how to get SMS ...

Foffnow
Level 2: Rookie

Since I got onto this plan, the app does not work, even when uninstalling and reinstalling. Any confirmation that the app is or isn’t supposed to work would be appreciated. Thank you

alexcg1
Level 2: Rookie

Any clues on how to increase bars? I’m in Southbank, Melbourne - you’d expect very good signal in the middle of Australia’s second largest city.

Boo38
Level 1: Cadet

People keep saying when they ring me there is no tone it rings my end but people hear nothing.. I used to have a song for my caller tone but since that stopped I have nothing 

Sniper75
Level 1: Cadet

I had a call Telstra they said and took me to a page supremo now a box came up with a I’d and password which I gave them can and is my pc hacked now as they kept wanting more details I didn’t giv as I got on to them but I did giv those two numbers in ...

Jefferson2
Level 1: Cadet

I get a couple of these each day. I block the numbers but they just keep on arriving. Is there a more effective option to stop these annoying texts?

Ashleyw1342
Level 3: Gumshoe

Hello has anyone had their phone show up and still say in progress on the order tracker I’ve ordered 3 things this week the phone case for the pro max which arrived but had tracking then I ordered a MagSafe charger which showed up without any trackin ...

DoritosGrabber8
Level 2: Rookie

Hello, Just today (20/10/2021) I was recharging my Pre-Paid Mobile. I was using the #100# number and recharged there but never got a message stating that the recharge process has been complete. I checked in again by typing in #100# but then my 4G swi ...

DW001
Level 2: Rookie

Hi does anyone know how to solve this? when a voicemail is received, my iphone has just started to call me to let me know, instead of sending a text message as it used to do. (very annoying) I think (?) this is something to do with the introduction o ...

Texasranger
Level 2: Rookie

Hi guys I need to get my services reconnected ASAP please as I’ve made a payment and I’m on a payment plan so can you please activate my account ASAP please as this is a major inconvenience 

kjudd
Level 1: Cadet

its also asking for a password for our internet   

Ashleyw1342
Level 3: Gumshoe

Hey has anyone received their iPhone 13 pro max that was back ordered? I placed a pre order on the day of pre orders…The tracker just says no information on your device atm

GR43
Level 1: Cadet

Telstra  sent  me  a new iPhone 12 mini too replace my  iPhone 8..  the  new phone came with a new SIM card butt I  am  having trouble  trying too  activate  it. What  doo I  have to  do?

vickimotza
Level 2: Rookie

setting up new email address

Noughtyatfourty
Level 1: Cadet

How can I set up caller tones

Beckiii089
Level 1: Cadet
SydUAEParis
Level 1: Cadet

iphone and Mac user
I’m moving to Dubai and want to keep my Australian phone number for WhatsApp & messenger.Do I change to pre paid ? Is this the most cost effective way?

Tammy67
Level 1: Cadet

hi my wife has been getting sms's on her phone  but i see that flubot malware scam info is only for Android phones. She actually works for telstra.  We are with Belong which is a subsidiary of Telstra. Are you able to help at all please?

JAG100
Level 1: Cadet

I am unable to dial any 13xxxx number from my Telstra mobile phone. I am also unable to dial Telstra 13 numbers to resolve the issue. Any assistance will be appreciated. 

wldbstjd
Level 1: Cadet

I usually connect my laptop to my Phone's (iPhone 8+) hotspot through a cable. But it suddenly stopped working and it kept not working. So I reset my network settings to factory settings as suggested on the internet. However, when I tried to use pers ...

AxL1960
Level 1: Cadet

Physical sim Telstra, Esim Voda in my iPhone 12. Telstra sim not showing up as a service despite requesting it be added and restarting app and phone, and reinstalling app. Pointless having the app… any suggestions? I see the last person to add such a ...

CJTaylor13
Level 1: Cadet

I would like to pay out the lease on two XR phones (after the two year period to keep them) and purchase two new iphone 12 pro max over a 24 month period. While I understand why I need a new plan, why do I need to lose my current numbers for 48 hours ...

Patty14
Level 1: Cadet

Lost phone, how can we use same number. 

mr_chris
Level 2: Rookie

A few weeks ago I ported my number off a company account to a personal account as I left that employer.  Up until then, my Telstra One number on my iWatch worked perfectly.  When I ported, I was advised that I need to set up Telstra One again (no iss ...

wantaporsche
Level 1: Cadet

Hi. Ive had notification to deactivate my apple music from telstra. Please tell me how to do this, I dont understand the message linked to the email. 

Mustbeajoke
Level 3: Gumshoe

When I am on an active call and another call comes in, the active call is muted on my end (I can't hear what the other person is saying) and I hear the Telstra robot announcing the new incoming call. I have changed the setting on my mobile to NOT ann ...

Rankin
Level 3: Gumshoe

Just received my replacement SIM and trying to activate the 13 digit serial number - but just get the response of Invalid Serial Number - any ideas tks

TerryW001
Level 1: Cadet

Hello everyone,Recently I have bought a WiFI enabled smart light switch. It is configured on my Home WiFi via the smart light switch app. It works in local WiFi via the app, however, when my phone is on Telstra mobile 4g, the control fails. Tried the ...

mtaw4735
Level 1: Cadet

Hi team, I'm getting a consistent annoying notification from the watch app telling me that it's unable to complete cellular setup. I've discontinued using my telstra one number and cancelled the subscription for the watch data. I've also erased and s ...

hoatuoi9x
Level 1: Cadet

I am planning to buy iphone 12 pro max but am worried about its battery. There are many opinions saying that the battery of the iphone 12 pro max runs out quickly and is not very good.

Brrrtw33d
Level 1: Cadet

My phone is not doing anything right and I’m sure my head is vibrating harder than this phone ever has 

iphone-user
Level 1: Cadet

Telstra: you have hijacked my notification area. This is a pointlessly repetitive message which we receive in *many* other ways currently. On my smaller-screen SE the longer network name causes continuous horizontal scolling and repositioning of othe ...

PeterBlocko
Level 1: Cadet

Nrl

cars8
Level 2: Rookie

Hi! I’m at my wits end with this problem... I purchased a new Apple Watch SE two weeks ago (6/2) and was successful in setting up my Telstra One and mobile connection at the time. Two days ago I attempted to use my watch without my phone in range and ...

pamelabertalli
Level 1: Cadet

How do I send these straight to the junk box.  I did unsubscribe but now I am getting a lot more.  When I unsubscribed they asked me for my email address and I think I should not have done this. 

PJLUV
Level 1: Cadet

When buying a new phone can I pay a deposit off the amount before receiving the phone say 50% etc 

David230
Level 1: Cadet

Its about 2 years old 9.7 inch.

Teza128
Level 1: Cadet

4G

I do notwantto receiver messages that I in a 4G area. How do I stop receive if this annoying message. 

PH20211
Level 1: Cadet

Is anyone else having trouble activating a new Telstra pre paid service I can put all details in then once it goes to choose a recharge the page goes blank and won’t load I’m getting really frustrated 

GwenLara1
Level 1: Cadet

Hi I’m wondering if anyone has realised that with the change Telstra are doing to prepaid plans, supposedly an upgrade in benefits. So unless you now pay at least $65 a month you loose 5G access. I purchased my iPhone 12 outright in December so I wou ...

Ruffred
Level 1: Cadet

 I have an iPad with it’s own SIM card and number. I’m trying to sign up for Kayo sports but my iPad won’t receive the verification code Telstra is sending to me. Can anyone help with this please ? 

robuzufo
Level 1: Cadet

Can anyone please tell me where you can buy refurbished A Grade Iphones on the Gold Coast? Thanks

Megel1
Level 1: Cadet

I install the  sim from an android phone to an unlock new iphone 12.I install a new sim/number in the android phone.Now I receive messages from some phones ( not sure what kind but I guess they are apple) in my new iphone but other messages, all from ...

Grimnir
Level 1: Cadet

I live in Darwin city, and my mobile internet for the last 2 days has been no faster than .5 Mb/s i have plenty of data left in my allowance. My neighbour (with Telstra) have experienced the same

Akam14
Level 1: Cadet

I have a pre-paid plan on my mobile phone and I am unable to use mobile data on my apple watch. Why is it so? Do I need to get a post-paid plan just so that I can use it on my apple watch?

Macca1986
Level 1: Cadet

So yesterday my iPhone just stopped sending emails. Still receiving emails fine but when I try to send one I get a message saying the outgoing smtp server is not responding. I have not changed any settings before this started to happen but did try ch ...

TK4165
Level 1: Cadet

Hi,My sent items (on iPhone) decided not to work today. That is, the sent items folder was missing on my iPhone, and when reviewing sent items folder via Telstra Mail - all sent items from 2018 - 2020 are also missing (like a syncing issue).
Any ideas ...

RidgeView
Level 2: Rookie

I’ve moved house to a newish estate in Bowral (with FTTP internet and wife’s Optus full 4G signal). Since moving here I find the Telstra mobile cell service on my iPhone (11 pro) and Watch (6) to be useless at all times of the day. Surely this is una ...

moodychick75
Level 1: Cadet

my son got an iPhone for Christmas.  It is in my name and I pay for credit etc etc. I also have my own telstra I’d. on his phone in my telstra it shows his id and my id. However on my iPad I can not get his id to show, therefore I can’t keep track of ...

Astrophe
Level 1: Cadet

I received my new phone today and the paperwork that was included listed both the phone and the postpaid SIM card.  I'm seeking clarification as to whether the SIM card will be posted separately? Any thoughts appreciated!

toomanyrabbits
Level 1: Cadet

I have an issue on iPhone where voicemails are reappearing after being deleted. I call 101 and press 5 to delete a message, however, the next day the same voicemails have reappeared!

Kez18
Level 1: Cadet

I’ve done all the bits to trade in old iPhone for bill credit and received all the details to send it back - apart from the address. Help!

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit