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Leleman
Level 1: Cadet

When leaving Australia for 12 months I revert from Pre-paid Max to Pre-paid Long life plus  in order to keep my number and change back to Pre-paid Max upon my return.  Am I correct in reading that the change back  is no longer possible ?   If so, how ...

Creth
Level 3: Gumshoe

Since updating my iPhone to iOS 14 today, I get an error when trying to send an email from my iPhone.  Emails still come in as per normal but I can’t reply to them.  I don’t have any issues with my iMac that has my email account synced with the one o ...

CACO75
Level 1: Cadet

Hi, I am thinking getting an apple watch 6 cellular and wondering if I need to upgrade my plan or if I can just connect using my plan with iPhone 11.

leehipkins
Level 1: Cadet

Since updating to IOS 14 today I have noticed that Visual Voice mail has stopped working and I have to ring in to get my messages. I have tried to reset network setting, but to no avail it is not working. Any suggestions

amya1
Level 1: Cadet

I upgraded my iPhone online early in year and still not have seen the bonus points - 20,000. Does anyone have advice on how to access these on my Telstra Plus? or who to contact? Have tried submitting a query with no response. Thanks.

Emma2020
Level 2: Rookie

Since updating to iOS 14 today I can no longer send emails via the Apple Mail app. I was able to send emails earlier today before updating iOS. Have checked all settings with no luck. Anyone having the same issue or have any suggestions? 

blugray
Level 1: Cadet

I've been using Visual Voicemail on my iPhone for years, and have had voicemails saved from the past decade in my phone. There's never been a problem. However, sometime in the last week, all the messages have disappeared. I have not recently updated ...

Beanie07
Level 1: Cadet

I cannot send emails from my phone after updating to the new iOS14 update. Can receive emails no problems, just will not send via the mail app?

dhughes61
Level 1: Cadet

I recently upgraded my iPad, iPhone and iMac to the Beta release of iOS 14 and macOS 11 (given that the formal release will occur in a few weeks), and the moment I did - I received the old favourite warning "smtp connection failed". All settings per ...

JustLan
Level 1: Cadet

Can Telstra track my lost phone with my mobile number? I don't have any tracking app on that phone

danielgrocock
Level 2: Rookie

i used my misses iPhone XR  the other day when I gave it back it had locked its self. All I did was close the cover. She doesn’t normally have a passcode at lock screen and didn’t the other day so I don’t know what happen but it’s my fault lol. 

JohnAhern
Level 1: Cadet

in IOS 14, Apple Supports a Family Setup for an Apple Watch (https://support.apple.com/en-us/HT211768) whereby you can setup an Apple Watch for a child connected to a parent's iPhone.  I've tried to setup a Watch for my child this morning and it said ...

Pickup25
Level 1: Cadet

I have an iPhone 11 and wondering if it allows to have 2 x phone numbers on one device. I want to be able to use the phone for business and persona. Help would be appreciated. Thanks

Planty
Level 1: Cadet

If I claim and receive a refund on my pre-paid plan for my IPad, will I still be able to access the internet etc.

Shakirajan
Level 2: Rookie

I bought an unlocked iPhone 11 Pro Max thinking I could insert my pre-paid sim which didn’t work as I noticed on the device in Mobile section says “Add mobile plan” I then got my nano sim converted my sim over from being pre-paid to plan which still ...

hickie
Level 2: Rookie

I have upgraded 24/7 app to "my telstra" app. on iphone 5 and now cannot login to my telstra account.I have done all the usual. reinstall etc. It takes my username and password and then goes nowhere!! gives no message at all just blank screen.I can o ...

Peter150764
Level 2: Rookie

I was just notified about the changes to the medium phone plan. I dont want to pay more and dont need the extra data. I want to stay where I am thanks. Peter*Mobile Number Removed*

JWPS
Level 1: Cadet

Recently changed email password and now receiving following message on my iphone - The mail server "mail.bigpond.com" is not responding..., have tried calling for assistance but get referred back to online help - I'm stuck, How do I fix??

jen18
Level 2: Rookie

Does anyone know when deliveries are expected to flow again?  Ordered a new iPhone SE on 23/4/2020 and have received no information from Telstra as to when we would get it.

sim-1
Level 1: Cadet

I cannot send mail from my iphone - this has only just occurred.  Message i keep getting isCannot Send Mail - "The sender address was invalid"

Leleman
Level 1: Cadet

When leaving Australia for 12 months I revert from Pre-paid Max to Pre-paid Long life plus  in order to keep my number and change back to Pre-paid Max upon my return.  Am I correct in reading that the change back  is no longer possible ?   If so, how ...

amya1
Level 1: Cadet

I upgraded my iPhone online early in year and still not have seen the bonus points - 20,000. Does anyone have advice on how to access these on my Telstra Plus? or who to contact? Have tried submitting a query with no response. Thanks.

blugray
Level 1: Cadet

I've been using Visual Voicemail on my iPhone for years, and have had voicemails saved from the past decade in my phone. There's never been a problem. However, sometime in the last week, all the messages have disappeared. I have not recently updated ...

xflw
Level 1: Cadet

Noticed Optus is already offering plans for the Series 6 Apple Watch - anyone know if Telstra is looking to release accessory plans for the new watch? Can't find anything online about this.  Cheers, Liam. 

KGrim
Level 1: Cadet

Telstra says my apple iphone SE is unlocked. But when I put a new sim in it isn't recognised and says to get my provider to unlock. Apple says they don't do unlocking only the provider. Telstra keeps telling me it is unlocked. The new sim is with Bel ...

Wayne96
Level 1: Cadet

email on Apple (and Windows) is frustratingly slow for over 5 weeks.has never been an issue, problems reported with webmail but nothing else.all settings are correct, Telstra check says all ok but still slow

jandawg
Level 1: Cadet

For goodness sake and the love of god please fix the emails!! For about the last 6 weeks they are not loading on the laptop and it's coming up as timing out. Due to covid and where I'm located I'm stuck at home trying to work which is an impossibilit ...

Danger65
Level 1: Cadet

Samsung S9 work mobile with Telstra.To date, anytime I have missed a call a little icon appears in top left corner as a quick visual to advise missed call. If caller has left a message it goes to voicemail as it should. A couple of days ago I started ...

SarahMcDonald
Level 1: Cadet

need help please for activation

34Meerkat
Level 1: Cadet

Having read the FAQ on this site and also spoken to a Telstra rep in store, I am confused. The FAQ on this site says Telstra does support dual sim with an Esim and that you can make and receive calls on both lines. However, the in store rep told me I ...

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