Mobiles & Tablets

Apple / iOS

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
LibB2
Level 1: Cadet

Can’t send or receive photos via text since updating to iOS 14. I see others have had the same issue but no solutions. I have tried everything suggested, spoken to Telstra, gone into the Telstra store, asked Apple community. No answers, now becoming ...

asmci2306
Level 2: Rookie

I have a POP3 email account on my phone 8S. Prior to 24 April there were around  500 emails. Then all emails before 24 April disappeared. 

is there a way to get them back as I often need to access previous emails? Have settings for bigpond mail been c ...

User858129903
Level 1: Cadet

I want to get a new phone. Any suggestions?

lmcmahon
Level 2: Rookie

Hi, my daughter has lost her iphone. The police want her IMEI number..but we don't have the packaging...will it be on her Telstra Bill? I can't see that it is?thanks, Lisa

Karen5870
Level 1: Cadet

In the last week since updating to 14.5.1 I find I cant stream any radio or podcasts using my mobile data.Once I leave a wifi area it stops and will NOT reconnect. I have tried resetting the network settings and that only fixes the problem for exactl ...

kianne
Level 1: Cadet

I have scanned my esim, got onto telstra and activated it, the message i got said it would be working in 2-4 hours, or if i was coming from another network, 48 hours, i am not.  but it is not working, Telstra just keep going round in circles as usual ...

BecTic
Level 4: Private Eye

Hi, Anyone else had trouble connecting their Apple watch series 6 to One Number? I've been chatting online to Telstra, its been a long painful process.  Yet to get a resolve. Any successes out there? 

stevos2151
Level 2: Rookie

I just upgraded my iPhone to iOS 14.5 and now the telstra tv app is not working. it still works on my old iPad that has the old operating system.Is anyone else having the same issue and is there a fix?

Welds1
Level 1: Cadet

I have no mobile internet when away from home, I have mobile data

Mes88
Level 1: Cadet

Hello all. Please help ! I have purchased a new Apple watch and now I don't know how to connect it. I dont seem to be able to get a Telstra 1 ID on the extras tab on my small business plan. I have read that I can get it on one site while another said ...

amb123
Level 1: Cadet

My data on my phone is half-working. I can send text messages, and some chat messages, but not much else will load. For example, I can send snapchat messages and load some images, but can't really send snap photos.Is there anything I can do to fix th ...

Livid2
Level 1: Cadet

Hi,I have an iphone 10 and have been using bigpond.com email address with Outlook app. I am able to receive all emails through the imap server but I cannot create an email from my bigpond address in Outlook. When I type in the email address outlook i ...

kegibson
Level 1: Cadet

Any suggestions on how to fix?

Sonja17
Level 1: Cadet

I bought a new iWatch yesterday.  I already have a cellular plan from my old iWatch.  How do I switch the plan/sim to my new iWatch?

Leesh10
Level 1: Cadet

Hi can someone please help- In January I purchased two iPhone SE from Telstra during a campaign where they were providing $100 credit back on your bill if you purchased outright. It’s now April and no credit. And I have gone round and round Telstra’s ...

Tim155
Level 1: Cadet

My new work IPhone has been set up by me but I don’t have any service  

Ben4217
Level 1: Cadet

Can you please advise of my contact end date.

Watcher
Level 5: Eagle Eye

What's going on with this guys?  Why is Telstra such a monumental stuff-up all the time? No wonder it's share price is plummeting. You know how you phone tech support and TLS sends you a text message, saying text us back and we'll reply to you? Well ...

technchallenged
Level 1: Cadet

We have a data plan and two phone plans with data through Telstra. Only one will connect with the PS4. None with the smart TV's. I cant work out what is going on. All software up to date. Any suggestions would be appreciated.

Olalola
Level 2: Rookie

Hello I’ve had issue at almost every step of sietting up my  Apple watch. Now i’m having an issue at the very last step where the app is stuck saying “Activating” after i tried to pair it. It’s been like this for over an hour. Has anyone else had thi ...

Kristian1997
Level 1: Cadet

I was made to sign up for direct debits instead of how I normally pay my bills when buying a new Apple Watch  what’s the go there ??

JSal8
Level 1: Cadet

Telstra is saying I cannot connect my new Apple Watch to my IPhone as I have a monthly plan and no longer pay for my iPhone. I was told the only way I can use my Apple Watch away from my iPhone is if I buy a new phone and pay it off or change service ...

Vic0283
Level 1: Cadet

Please help!!!!!!!!I have an iPhone XR and have recently purchased an Apple Watch SE with cellular. I have spent so much time trying to connect my watch to cellular but to no avail. Can someone please assist?

Zeina86
Level 1: Cadet

I have 2 numbers with Optus and I want to change to telstra

Rob0987654321
Level 1: Cadet

Calls I make are showing up in recent calls on the phone app but not in my telstra. There are two phone numbers on the same apple ID. Not normally something to complain about but my wife thinks this is suspicious.

asmci2306
Level 2: Rookie

I have a POP3 email account on my phone 8S. Prior to 24 April there were around  500 emails. Then all emails before 24 April disappeared. 

is there a way to get them back as I often need to access previous emails? Have settings for bigpond mail been c ...

Mes88
Level 1: Cadet

Hello all. Please help ! I have purchased a new Apple watch and now I don't know how to connect it. I dont seem to be able to get a Telstra 1 ID on the extras tab on my small business plan. I have read that I can get it on one site while another said ...

SkyWang
Level 1: Cadet

Hi, I bought a telstra new sim card with 40 dollars recharge pack, trying to port out my optus post paid number to Telstra sim card first I typed in the wrong port out account number, I found out the number and then again they said I need to disconne ...

DaisyStarbright
Level 2: Rookie

HI,  my emails don't synchronise from my iphone to my laptop (outlook) and I have been told that both settings should be the same - imap & smtp.       On my iPhone it is currently set to POP settings.    Do I create a new account to set up before I d ...

Kahls
Level 1: Cadet

Hi - I've just tried to activate a prepaid sim but as we were having issues with it yesterday, it is now saying when we get to the end to activate we've tried too many times.  Anyone know how to fix this so I can activate and start using?Thanks

KRM3
Level 1: Cadet

Alton Downs, Rockhampton QLD, for over a week now we cannot receive calls, make calls nor is sending a text message very often successful. All Iphones, 6,7,11. telstra accounts either work, prepaid.I can have 3 bars 4G and not be able to send a text. ...

JakeRisk
Level 1: Cadet

I can't seem to find a new mobile plan that is ESim compatible? 

Samngil
Level 1: Cadet

How to activate message bank 

callingcalling
Level 1: Cadet

Hi,When a friend calls my iPhone, she hears the voicemail beep as though she's been immediately diverted to voicemail (but she doesn't hear the standard "Please leave a message" speech).My phone doesn't ring and I don't see her missed call or any new ...

arbsygirl
Level 1: Cadet

Hi can somebody help with reconnect of Mobile phone post account payment 

YongFina
Level 1: Cadet

Hi, yesterday (21/3) I bought an iPhone with the plan at bunbury store with the extra speaker. I thought it was wireless but it’s not. So, can I exchange the speaker with the wireless one?thankyou.

KO67
Level 1: Cadet

Help!  I cant get any assistance from TELSTRA, they just say they have high volumes of issues and I have to wait (but I have waited over 45 minutes several times to get some help to no avail)....I have an iphone 8S, which I transferred from OPTUS to ...

Bucko5
Level 1: Cadet

Puk

All of a sudden phone asking for puk

dsmwong
Level 1: Cadet

Hi, my wife's iPad stopped working on 4G on Sunday morning (7/3). It seems that Telstra has made some changes recently that has tagged the iPad as ineligible for data-only plan. Here were my troubleshooting steps
1. Reset Network Settings - typically ...

20yrcustomer
Level 2: Rookie

Does any know what the Fair Market Value calculation for an iPhone XS Max is? It’s quite a strange situation. I’ve been forking our cash for mine for 2 years and could’ve bought it outright with the amount I have paid. I leased the phone in order to ...

Brock169
Level 2: Rookie

markyj
Level 3: Gumshoe

Hi, I have a second line on my iPhone, an eSIM, and I want to transfer it to my new iPhone.  The Telstra help site says: Can I move my eSIM profile to new device?Yes, all pre-paid and postpaid services can be moved to a new device using the 'Transfer ...

RJM18
Level 1: Cadet

I’m wanting to set up MessageBank on my prepaid phone. When I dial 101, the recording says that the service does not support 101. So I’ve tried the chatbot and calling you, but in either case you’ve hung up the call and I don’t have any other answer ...

DanniTee
Level 1: Cadet

Where I used to be able to access the 'Personal Hotspot' Option, it is no longer there on the settings screen, I now click on 'Mobile' and there is an option there to 'Set Up Personal Hotspot", when I click on that option it comes up with a notificat ...

bjay51
Level 2: Rookie

I have two iPhones on Telstra Postpaid BYO plans in a broadband bundle. I am considering moving to prepaid plans, perhaps with Aldi. I understand Aldi use the Telstra network. I am wondering if there are benefits staying Postpaid with Telstra. What w ...

Dave12343
Level 1: Cadet

My iphone 11 (still under warranty, bought on a plan in march 2020 through a Telstra store) switches itself off then back on constantly. I sent it away through the Telstra store at the start of October 2020. The phone was returned still faulty 2 week ...

Raptor1
Level 2: Rookie

I live in Perth and I live in an area that Telstra says has 5G and I work in another area that Telstra also says has 5G. However I don’t seem to get any 5G signal, I have the 5G settings turned on and I don’t have an active Esim plan and I am on an e ...

Jezzalinko
Level 2: Rookie

Apple has announced that with family sharing you can now setup a watch for a family member by using an adults phone. This is great as there is more control and it removes the need for another phone plan. 

Based on this how do I get a standalone esim ( ...

DBfamily
Level 1: Cadet

I have returned a phone for Trade in 20 days ago via Aust Post, nothing received back and very disappointed as follow up is getting me nowhere. How do I follow this up??????? Help please  

Rick_Jackson
Level 3: Gumshoe

Hi all, I have been trying tech support but have had no luck getting through to anyone... and am frustrated to the point of using the new phone as a firelighter! Just over a week ago, i upgraded my trust iPhoneX to an iPhone12 max pro, ever since, i ...

Brrrtw33d
Level 1: Cadet

My phone is not doing anything right and I’m sure my head is vibrating harder than this phone ever has 

iphone-user
Level 1: Cadet

Telstra: you have hijacked my notification area. This is a pointlessly repetitive message which we receive in *many* other ways currently. On my smaller-screen SE the longer network name causes continuous horizontal scolling and repositioning of othe ...

PeterBlocko
Level 1: Cadet

Nrl

cars8
Level 2: Rookie

Hi! I’m at my wits end with this problem... I purchased a new Apple Watch SE two weeks ago (6/2) and was successful in setting up my Telstra One and mobile connection at the time. Two days ago I attempted to use my watch without my phone in range and ...

pamelabertalli
Level 1: Cadet

How do I send these straight to the junk box.  I did unsubscribe but now I am getting a lot more.  When I unsubscribed they asked me for my email address and I think I should not have done this. 

PJLUV
Level 1: Cadet

When buying a new phone can I pay a deposit off the amount before receiving the phone say 50% etc 

David230
Level 1: Cadet

Its about 2 years old 9.7 inch.

Teza128
Level 1: Cadet

4G

I do notwantto receiver messages that I in a 4G area. How do I stop receive if this annoying message. 

PH20211
Level 1: Cadet

Is anyone else having trouble activating a new Telstra pre paid service I can put all details in then once it goes to choose a recharge the page goes blank and won’t load I’m getting really frustrated 

GwenLara1
Level 1: Cadet

Hi I’m wondering if anyone has realised that with the change Telstra are doing to prepaid plans, supposedly an upgrade in benefits. So unless you now pay at least $65 a month you loose 5G access. I purchased my iPhone 12 outright in December so I wou ...

Ruffred
Level 1: Cadet

 I have an iPad with it’s own SIM card and number. I’m trying to sign up for Kayo sports but my iPad won’t receive the verification code Telstra is sending to me. Can anyone help with this please ? 

robuzufo
Level 1: Cadet

Can anyone please tell me where you can buy refurbished A Grade Iphones on the Gold Coast? Thanks

Megel1
Level 1: Cadet

I install the  sim from an android phone to an unlock new iphone 12.I install a new sim/number in the android phone.Now I receive messages from some phones ( not sure what kind but I guess they are apple) in my new iphone but other messages, all from ...

Grimnir
Level 1: Cadet

I live in Darwin city, and my mobile internet for the last 2 days has been no faster than .5 Mb/s i have plenty of data left in my allowance. My neighbour (with Telstra) have experienced the same

Akam14
Level 1: Cadet

I have a pre-paid plan on my mobile phone and I am unable to use mobile data on my apple watch. Why is it so? Do I need to get a post-paid plan just so that I can use it on my apple watch?

Macca1986
Level 1: Cadet

So yesterday my iPhone just stopped sending emails. Still receiving emails fine but when I try to send one I get a message saying the outgoing smtp server is not responding. I have not changed any settings before this started to happen but did try ch ...

TK4165
Level 1: Cadet

Hi,My sent items (on iPhone) decided not to work today. That is, the sent items folder was missing on my iPhone, and when reviewing sent items folder via Telstra Mail - all sent items from 2018 - 2020 are also missing (like a syncing issue).
Any ideas ...

RidgeView
Level 2: Rookie

I’ve moved house to a newish estate in Bowral (with FTTP internet and wife’s Optus full 4G signal). Since moving here I find the Telstra mobile cell service on my iPhone (11 pro) and Watch (6) to be useless at all times of the day. Surely this is una ...

moodychick75
Level 1: Cadet

my son got an iPhone for Christmas.  It is in my name and I pay for credit etc etc. I also have my own telstra I’d. on his phone in my telstra it shows his id and my id. However on my iPad I can not get his id to show, therefore I can’t keep track of ...

Astrophe
Level 1: Cadet

I received my new phone today and the paperwork that was included listed both the phone and the postpaid SIM card.  I'm seeking clarification as to whether the SIM card will be posted separately? Any thoughts appreciated!

toomanyrabbits
Level 1: Cadet

I have an issue on iPhone where voicemails are reappearing after being deleted. I call 101 and press 5 to delete a message, however, the next day the same voicemails have reappeared!

Kez18
Level 1: Cadet

I’ve done all the bits to trade in old iPhone for bill credit and received all the details to send it back - apart from the address. Help!

Loser_user
Level 1: Cadet

Hi all, I have a Telstra bigpond email address and use MS Office 365 at home so email address is set up in MS Outlook and I loaded the account to my new iphone but it would not carry across my Calendar. The only options I got were Mail and Notes. Any ...

Circusgirl
Level 1: Cadet

My partner and I are on the Telstra network together. My iphone 6 has no service while his does. I've tried restarting and updating also but nothing is working. Please help?

Jimmmy7
Level 1: Cadet

Hi Team - just joined up on Telstra prepaid and the texts are sending extremely slowly...? Once sent on the receivers side, they are getting these 4 or 5 times? Why is this for both issues and is there a work around or fix? Thanks

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit