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markyj
Level 3: Gumshoe

Hi, I have a second line on my iPhone, an eSIM, and I want to transfer it to my new iPhone.  The Telstra help site says: Can I move my eSIM profile to new device?Yes, all pre-paid and postpaid services can be moved to a new device using the 'Transfer ...

RJM18
Level 1: Cadet

I’m wanting to set up MessageBank on my prepaid phone. When I dial 101, the recording says that the service does not support 101. So I’ve tried the chatbot and calling you, but in either case you’ve hung up the call and I don’t have any other answer ...

CM2020
Level 1: Cadet

I have the iPhone 12 and the App is not working. This is the message I Receive when I try to log in. I have been told that the app may not be compatible with the new IOS. Anyone else having this problem and does anyone have any idea when it will be f ...

Liestins
Level 1: Cadet

I’ve logged into Telstra webmail to view my junk mail (for some reason, junk mail doesn’t show in my iPhone).There is an important email address whose emails continually get sent to my junk mail. I have added the email address as a contact, and it st ...

Ben1998
Level 2: Rookie

I have an issue with my mobile internet speed (Currently 0.50 - 1.5 Gbps). My data usage suggests that I have been slowed to 1.5 Gbps due to 'going over'. Problem is that I have 'not' gone over and I still have ample data left in my billing cycle. I ...

Angrydad
Level 1: Cadet

How can I block my daughter from using her phone  while she is away ! It is under my account and I need to teach a lesson . I have an iPhone 6 and she has an iPhone 11 thanks

RidgeView
Level 2: Rookie

I’ve moved house to a newish estate in Bowral (with FTTP internet and wife’s Optus full 4G signal). Since moving here I find the Telstra mobile cell service on my iPhone (11 pro) and Watch (6) to be useless at all times of the day. Surely this is una ...

Sanch1
Level 1: Cadet

I got my Apple Watch SE cellular + gps for Christmas and I’m having difficulty activating Telstra one number. I get the error message sorry something. Went wrong .I have also contacted you guys and followed every step that I was told and still I get ...

Damien-m
Level 1: Cadet

I have a apple watch series 6. I can call out and send and receive messages but I cannot receive calls. I have spoken with Apple and they believe it's a Telstra issue. I have spoken with a great rep at Telstra and the issue has been escalated to the ...

emmel
Level 1: Cadet

I have one mobile on an extra small plan but can’t apply the same plan to my other mobile. Why not?

CPC
Level 1: Cadet

Shortly after the release of the Apple Watch 3, I was involved in the original OneNumber for Enterprise Trial.  As part of this trial I was able to connect my Apple Watch to my corporate account.  The trial appeared to have ended without warning abou ...

DMF1
Level 1: Cadet

Cannot get IMAP mail to work after installing ios14.3 on the ipad.  I saw some discussions from last year about ios14.2 but can't seem to find anything on this update.  incoming server imap.telstra.com, outgoing server smtp.telstra.comWhen it tries t ...

FrisKris
Level 1: Cadet

I recently upgraded my plan from an IPhone XS Max to a IPhone 12 Pro Max. I signed that I would return my XS but I want to keep it now. What is the situation with keeping it and what are the fees? I’ve read that I’ll still get charged the monthly fee ...

moodychick75
Level 1: Cadet

my son got an iPhone for Christmas.  It is in my name and I pay for credit etc etc. I also have my own telstra I’d. on his phone in my telstra it shows his id and my id. However on my iPad I can not get his id to show, therefore I can’t keep track of ...

DACW
Level 2: Rookie

For no evident reason, my Telstra Mail access suddenly stopped in Apple Mail. I tried to get to Telstra Mail with Safari but I get a "This Connection is Not Private" notification. I tried Firefox and Chrome and they get the same block. Every other we ...

ffla
Level 1: Cadet

How does a business upgrade it's mobile phones when it comes to the end of a contract? I've tried the messaging services twice and they can't seem to help - the second time they told me I need to contact sales but gave me not details??? I tried ringi ...

DanniTee
Level 1: Cadet

Where I used to be able to access the 'Personal Hotspot' Option, it is no longer there on the settings screen, I now click on 'Mobile' and there is an option there to 'Set Up Personal Hotspot", when I click on that option it comes up with a notificat ...

bjay51
Level 2: Rookie

I have two iPhones on Telstra Postpaid BYO plans in a broadband bundle. I am considering moving to prepaid plans, perhaps with Aldi. I understand Aldi use the Telstra network. I am wondering if there are benefits staying Postpaid with Telstra. What w ...

thinkfast78
Level 1: Cadet

Trying to connect HP Deskjet 3520 via USB to my Telstra Gateway Modem so we can print from anywhere in the house. On the Gateway Modem 'Advanced Settings' it has Printer SHaring and when clicked the printer is shown and all looks good. But when I go ...

Astrophe
Level 1: Cadet

I received my new phone today and the paperwork that was included listed both the phone and the postpaid SIM card.  I'm seeking clarification as to whether the SIM card will be posted separately? Any thoughts appreciated!

Dave12343
Level 1: Cadet

My iphone 11 (still under warranty, bought on a plan in march 2020 through a Telstra store) switches itself off then back on constantly. I sent it away through the Telstra store at the start of October 2020. The phone was returned still faulty 2 week ...

KZANDER
Level 1: Cadet

IS there live chat 24/7 any longer? I have now been disconnected TWICE in a 24 hour period due to changing over a business account to a personal account. I was assured by the consultant I spoke with yesterday when she reconnected me it would not happ ...

Damian1976
Level 1: Cadet

Hi there I’m Damo. What the best price you can do on  a iPhone 12

Samandkate
Level 1: Cadet

Still waiting after over 24 hours to get an answer why I had excess calls on my bill!!  No reply message, no reply phone call, no acknowledgement at all!!! Not good enough, I’m always ahead in payment maybe thats the case.  Hello Optus 

Raptor1
Level 2: Rookie

I live in Perth and I live in an area that Telstra says has 5G and I work in another area that Telstra also says has 5G. However I don’t seem to get any 5G signal, I have the 5G settings turned on and I don’t have an active Esim plan and I am on an e ...

markyj
Level 3: Gumshoe

Hi, I have a second line on my iPhone, an eSIM, and I want to transfer it to my new iPhone.  The Telstra help site says: Can I move my eSIM profile to new device?Yes, all pre-paid and postpaid services can be moved to a new device using the 'Transfer ...

RJM18
Level 1: Cadet

I’m wanting to set up MessageBank on my prepaid phone. When I dial 101, the recording says that the service does not support 101. So I’ve tried the chatbot and calling you, but in either case you’ve hung up the call and I don’t have any other answer ...

DanniTee
Level 1: Cadet

Where I used to be able to access the 'Personal Hotspot' Option, it is no longer there on the settings screen, I now click on 'Mobile' and there is an option there to 'Set Up Personal Hotspot", when I click on that option it comes up with a notificat ...

bjay51
Level 2: Rookie

I have two iPhones on Telstra Postpaid BYO plans in a broadband bundle. I am considering moving to prepaid plans, perhaps with Aldi. I understand Aldi use the Telstra network. I am wondering if there are benefits staying Postpaid with Telstra. What w ...

Dave12343
Level 1: Cadet

My iphone 11 (still under warranty, bought on a plan in march 2020 through a Telstra store) switches itself off then back on constantly. I sent it away through the Telstra store at the start of October 2020. The phone was returned still faulty 2 week ...

Raptor1
Level 2: Rookie

I live in Perth and I live in an area that Telstra says has 5G and I work in another area that Telstra also says has 5G. However I don’t seem to get any 5G signal, I have the 5G settings turned on and I don’t have an active Esim plan and I am on an e ...

Jezzalinko
Level 2: Rookie

Apple has announced that with family sharing you can now setup a watch for a family member by using an adults phone. This is great as there is more control and it removes the need for another phone plan. 

Based on this how do I get a standalone esim ( ...

20yrcustomer
Level 1: Cadet

Does any know what the Fair Market Value calculation for an iPhone XS Max is? It’s quite a strange situation. I’ve been forking our cash for mine for 2 years and could’ve bought it outright with the amount I have paid. I leased the phone in order to ...

DBfamily
Level 1: Cadet

I have returned a phone for Trade in 20 days ago via Aust Post, nothing received back and very disappointed as follow up is getting me nowhere. How do I follow this up??????? Help please  

Rick_Jackson
Level 3: Gumshoe

Hi all, I have been trying tech support but have had no luck getting through to anyone... and am frustrated to the point of using the new phone as a firelighter! Just over a week ago, i upgraded my trust iPhoneX to an iPhone12 max pro, ever since, i ...

xflw
Level 2: Rookie

Noticed Optus is already offering plans for the Series 6 Apple Watch - anyone know if Telstra is looking to release accessory plans for the new watch? Can't find anything online about this.  Cheers, Liam. 

alexdg
Level 1: Cadet

Hi Folks, I saw some older posts on this that suggested iphones aren't locked, but just wanted to check. I'm going to add an iPhone to my plan, that I plan to give to my son, who is not on Telstra. Are iPhones purchased on a plan locked to Telstra?

Corky39
Level 5: Eagle Eye

I have an old Telstra locked mobile iphone that I want to replace. I intend to purchase an unlocked new android mobile phone and transfer the nano sim card.Will the new phone work ok (still using Telstra network)?Is it then just a matter of porting m ...

joey_arema
Level 3: Gumshoe

I placed a pre order last night and realised it went through with wrong colour. I moved backwards 2 steps for double checking my SIM card selection but then it brought me back to the whole selection process again. That was where it changed the colour ...

Forbirdie
Level 1: Cadet

As the title states, I am wishing to upgrade from my iphone 7 plus to a 12 pro max. The 12's have the esim, with dual sim compatibility, can I convert my sim to the esim, or will I just have to take it out of my iPhone 7 and use it in the 12? Assumin ...

Annoyed51
Level 1: Cadet

I switched from a Pre-paid to a plan and was assured I wouldn’t lose my 100G of data I had stored, but I did. I want it back! I keep getting stuck in this stupid loop on the support app so can someone please help.

AlvisR
Level 1: Cadet

Apple iPhone XS, purchased in Feb/2019 (24-month plan). I haven't had any issues until on 1st Sep 2020 it just died., I barely heard my early morning alarm thought it wasn't charged properly. nope, it's just dead. tried all of those reboot/force rebo ...

JohnAhern
Level 2: Rookie

in IOS 14, Apple Supports a Family Setup for an Apple Watch (https://support.apple.com/en-us/HT211768) whereby you can setup an Apple Watch for a child connected to a parent's iPhone.  I've tried to setup a Watch for my child this morning and it said ...

Josh10
Level 1: Cadet

Hi I pre order the wrong model of iPhone, am I able to cancel and reorder the one I want?i can’t get in contact via phone, and the text to chat via the app no one is replying. 

leehipkins
Level 2: Rookie

Since updating to IOS 14 today I have noticed that Visual Voice mail has stopped working and I have to ring in to get my messages. I have tried to reset network setting, but to no avail it is not working. Any suggestions

Telsuk
Level 2: Rookie

I purchased a pre-paid sim and activated it one week ago. Today I'm still waiting for it to activate. My Virgin  number that I was wanting to transfer will be gone tomorrow as Virgin is closing. I tried calling 12 20 20 (or whatever the number is - c ...

PaulaD2020
Level 1: Cadet

We are wanting to keep our phone at the end of our 24mth contract. So now we are trying to work out what the 'Fair Market Value' calculations for the Iphone 8, 64GB, 2018 model, might be. Does anyone know how Telstra calculated this please?

scotty78
Level 1: Cadet

I recently bought the Apple Watch series 6 with cellular data. During the setup it automatically switched off the one number plan for my old Apple Watch. I’d actually like to keep using both watches with cellular data, I don’t mind if I have to pay a ...

JustLan
Level 1: Cadet

Can Telstra track my lost phone with my mobile number? I don't have any tracking app on that phone

Liestins
Level 1: Cadet

I’ve logged into Telstra webmail to view my junk mail (for some reason, junk mail doesn’t show in my iPhone).There is an important email address whose emails continually get sent to my junk mail. I have added the email address as a contact, and it st ...

Angrydad
Level 1: Cadet

How can I block my daughter from using her phone  while she is away ! It is under my account and I need to teach a lesson . I have an iPhone 6 and she has an iPhone 11 thanks

RidgeView
Level 2: Rookie

I’ve moved house to a newish estate in Bowral (with FTTP internet and wife’s Optus full 4G signal). Since moving here I find the Telstra mobile cell service on my iPhone (11 pro) and Watch (6) to be useless at all times of the day. Surely this is una ...

moodychick75
Level 1: Cadet

my son got an iPhone for Christmas.  It is in my name and I pay for credit etc etc. I also have my own telstra I’d. on his phone in my telstra it shows his id and my id. However on my iPad I can not get his id to show, therefore I can’t keep track of ...

Astrophe
Level 1: Cadet

I received my new phone today and the paperwork that was included listed both the phone and the postpaid SIM card.  I'm seeking clarification as to whether the SIM card will be posted separately? Any thoughts appreciated!

Bruce77
Level 1: Cadet

Up until recently I was receiving voice to text messages on my iPhone, now all I’m getting is a message saying I have a voicemail, does anyone know how I can change it back to the way it was.  

toomanyrabbits
Level 1: Cadet

I have an issue on iPhone where voicemails are reappearing after being deleted. I call 101 and press 5 to delete a message, however, the next day the same voicemails have reappeared!

Kez18
Level 1: Cadet

I’ve done all the bits to trade in old iPhone for bill credit and received all the details to send it back - apart from the address. Help!

Loser_user
Level 1: Cadet

Hi all, I have a Telstra bigpond email address and use MS Office 365 at home so email address is set up in MS Outlook and I loaded the account to my new iphone but it would not carry across my Calendar. The only options I got were Mail and Notes. Any ...

Circusgirl
Level 1: Cadet

My partner and I are on the Telstra network together. My iphone 6 has no service while his does. I've tried restarting and updating also but nothing is working. Please help?

Jimmmy7
Level 1: Cadet

Hi Team - just joined up on Telstra prepaid and the texts are sending extremely slowly...? Once sent on the receivers side, they are getting these 4 or 5 times? Why is this for both issues and is there a work around or fix? Thanks

Denise64
Level 1: Cadet

I have a new iPhone 12 mini and having trouble getting my emails on to it

JoshS1992
Level 1: Cadet

Own a IPhone 11 Pro Max and Samsung S10. Been with telstra for many years no drama always great coverage, super fast speeds. Decided to upgrade to nbn and downgrade the amount of GB for each phone. Costing the same approx $250 a month. 
About 2 weeks ...

frances12
Level 1: Cadet

I want to get rid of a song that plays when someone rings my number

VT_Rajah12
Level 1: Cadet

How can I make it that a song plays for a person calling me as they wait for me to pick up the phone rather than listen to the dial tone?

BP33
Level 1: Cadet

Since making changes to my Telstra account (putting it in my name instead of my husband's) neither of us are receiving text messages to alert us when a voicemail has been left in our Messagebanks (mobile). No messages about missed calls either. Messa ...

Kel11584
Level 1: Cadet

Update to iPhone 11 plus

MisterQ
Level 7: Deputy Inspector

I have several phones on our account - one of them (an iPhoneXS max (512) is listed in the MyTelstra App has having paid 24 of 24 payments to complete to MRO. This was actually a recontract under a new phone feeling, and was effectively a bundled pho ...

JRTR
Level 1: Cadet

I upgraded my plan and included the new iphone 12 in my order. My order confirmation says this but the two emails following ("here are the next steps for your order" "here's an estimate for your order") and also the tracking says iphone 11. Can anyon ...

Sarget01
Level 1: Cadet

Zxen1
Level 1: Cadet

Optus voicemail arrived on my phone as an audio wave file text message from the person who left the message, as if they had held down the mic button to text me. With Telstra, I have activated Voicemail instead of voice2text by Dialing **004*101# from ...

PhoneCat
Level 1: Cadet

Can anyone please tell me where you can buy refurbished A Grade Iphones on the Gold Coast?  Thanks

Senna3
Level 1: Cadet

Anyone having trouble getting information from the app?  As soon as I try to do anything I keep getting “something went wrong, try again later”

VBOG1988
Level 1: Cadet

Good Morning Team,  I placed an order for a pair of earphones for my mother as a gift before she left the country. The order was placed on the 16th, and since after 7Business days I had not received anything from Telstra apart from the order confirma ...

Susieday
Level 3: Gumshoe

The moment I downloaded the new app, my primary phone disappeared from my account. I can’t see it anywhere and I rely on checking the data. I also don’t get warnings on data usage anymore. Tried 17 Telstra customer service, none understand. Can’t fix ...

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