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Dylan454657564
Level 1: Cadet

Hi I noticed when Telstra messagebank got upgraded to the male the name recording has been replaced with the security option by pressing 2 in mailbox setup and I really missed that 

mo18
Level 3: Gumshoe

Hello . I have IPad Air 1 with iOS 12.5.4 version wi fi  connection to nbn / hfc Telstra. Been trying to delete trending searches through usual ways as I find it annoying. Is it a Must Have by Google making it hard to find a solution or trying to fin ...

Jimmy45
Level 2: Rookie

Hi, I am trying to connect to Call Of Duty Mobile, and can load the app, but cannot connect to online games using cell data. I can with WiFi internet. I used to be able to but can no longer. I have uninstalled and reinstalled the app, taken sim out a ...

Oliviak3108
Level 1: Cadet

Can you watch Apple TV thru Telstra tv box

Abz_8
Level 1: Cadet

Please help, i've been trying to access my account all day ! it is so so frustrating because it will not let me sign in. Every-time i log in it says "Something went wrong" and CRS-ERROR-01.

harydl
Level 1: Cadet

call forwarding is turned off on iphone 12 but all calls are being forwarded to another mobile.  I've turned the phone off and back on a few times but this isn't solving the problem.

Dij2
Level 1: Cadet

Hi, is there a way to stop my teenager being able to use data at certain times of the day. This would need to be done remotely and not from her phone.

AxL1960
Level 1: Cadet

Physical sim Telstra, Esim Voda in my iPhone 12. Telstra sim not showing up as a service despite requesting it be added and restarting app and phone, and reinstalling app. Pointless having the app… any suggestions? I see the last person to add such a ...

CJTaylor13
Level 1: Cadet

I would like to pay out the lease on two XR phones (after the two year period to keep them) and purchase two new iphone 12 pro max over a 24 month period. While I understand why I need a new plan, why do I need to lose my current numbers for 48 hours ...

Narelle78
Level 1: Cadet

So if I want to upgrade to a new phone do I have to pay off the old handset I have had it for 23 out of 36 months. I want to trade in so say phone xr is in good working order will I receive 300 plus 300 on the second bill and 300 off the iPhone 12?

Patty14
Level 1: Cadet

Lost phone, how can we use same number. 

mr_chris
Level 2: Rookie

A few weeks ago I ported my number off a company account to a personal account as I left that employer.  Up until then, my Telstra One number on my iWatch worked perfectly.  When I ported, I was advised that I need to set up Telstra One again (no iss ...

Hayley35
Level 1: Cadet

I want to purchase an iPad with cellular, so I need to add and extra plan for just need another sim on the same plan as my phone?

fla5h
Level 1: Cadet

HiI am looking at buying the iPhone 12 pro max, particularly for the dual sim capability.I have a UK (3 network) sim that I would like to use in the phone as well as my Telstra sim.Does Telstra allow a sim from an international carrier to be used as ...

Micka888
Level 1: Cadet

What happened to credit me to you????

hoatuoi9x
Level 1: Cadet

I am planning to buy iphone 12 pro max but am worried about its battery. There are many opinions saying that the battery of the iphone 12 pro max runs out quickly and is not very good.

Newby5
Level 1: Cadet

I just purchased an iPhone 12 Mini. SMS messages I send are being received by recipients multiple times (usually four time). I have restarted the phone. Removed and replaced the SIM etc but still happens. My coverage appears to be fine (another phone ...

Costarafty
Level 1: Cadet

I got the $55 small sim only post paid plan which indicates that it includes 30 free minutes to any overseas number. I made one call and was charged $4.15????? Why? Anyone had a similar issue?

Taliens
Level 1: Cadet

Inoutback have 4g only access. Cannot make calls

JiFi
Level 1: Cadet

Reception using mobile hotspot is appalling. I have an 80Gig plan. Why is it so?

Darren48
Level 1: Cadet

when trying to activate I get the message that there is an issue with activation and to try again latee

Koko19
Level 1: Cadet

Hi, I am an international student and currently staying in my home country. I cannot go back to Australia due to the current pandemic situation. I want to cancel my broadband service since nobody using it but the payment still continuing. I tried to ...

RPDIDDY
Level 1: Cadet

Hi, I need to reset my router from 5G back to 2.4, can I do this on my phone ??

criswade
Level 1: Cadet

Hello,My bigpond email is not working on the MAC mail email app, can someone help me with what the settings should be to make it work? this has been a problem for a long time and cannot find the solution. Thankyou

AxL1960
Level 1: Cadet

Physical sim Telstra, Esim Voda in my iPhone 12. Telstra sim not showing up as a service despite requesting it be added and restarting app and phone, and reinstalling app. Pointless having the app… any suggestions? I see the last person to add such a ...

CJTaylor13
Level 1: Cadet

I would like to pay out the lease on two XR phones (after the two year period to keep them) and purchase two new iphone 12 pro max over a 24 month period. While I understand why I need a new plan, why do I need to lose my current numbers for 48 hours ...

Patty14
Level 1: Cadet

Lost phone, how can we use same number. 

mr_chris
Level 2: Rookie

A few weeks ago I ported my number off a company account to a personal account as I left that employer.  Up until then, my Telstra One number on my iWatch worked perfectly.  When I ported, I was advised that I need to set up Telstra One again (no iss ...

wantaporsche
Level 1: Cadet

Hi. Ive had notification to deactivate my apple music from telstra. Please tell me how to do this, I dont understand the message linked to the email. 

Mustbeajoke
Level 3: Gumshoe

When I am on an active call and another call comes in, the active call is muted on my end (I can't hear what the other person is saying) and I hear the Telstra robot announcing the new incoming call. I have changed the setting on my mobile to NOT ann ...

Rankin
Level 3: Gumshoe

Just received my replacement SIM and trying to activate the 13 digit serial number - but just get the response of Invalid Serial Number - any ideas tks

asmci2306
Level 2: Rookie

I have a POP3 email account on my phone 8S. Prior to 24 April there were around  500 emails. Then all emails before 24 April disappeared. 

is there a way to get them back as I often need to access previous emails? Have settings for bigpond mail been c ...

Shangy
Level 1: Cadet

Hi alli recently started with Telstra, I am using apple iPhone 12 Pro Max and whenever I make a call to someone, my internet will automatic switch from 4g to 3G. I have checked with my cellular settings and it’s on 5G auto and also completed a networ ...

Daniel_R
Level 4: Private Eye

Hi All, I recently upgraded to an iPhone 12 Pro Max and with my current plan Medium $65 it says that 5G is included.   I work in Melbourne CBD and was on chat with Telstra support for hours everything from reset network settings, to an issue with my ...

Mes88
Level 1: Cadet

Hello all. Please help ! I have purchased a new Apple watch and now I don't know how to connect it. I dont seem to be able to get a Telstra 1 ID on the extras tab on my small business plan. I have read that I can get it on one site while another said ...

SkyWang
Level 1: Cadet

Hi, I bought a telstra new sim card with 40 dollars recharge pack, trying to port out my optus post paid number to Telstra sim card first I typed in the wrong port out account number, I found out the number and then again they said I need to disconne ...

DaisyStarbright
Level 2: Rookie

HI,  my emails don't synchronise from my iphone to my laptop (outlook) and I have been told that both settings should be the same - imap & smtp.       On my iPhone it is currently set to POP settings.    Do I create a new account to set up before I d ...

Kahls
Level 1: Cadet

Hi - I've just tried to activate a prepaid sim but as we were having issues with it yesterday, it is now saying when we get to the end to activate we've tried too many times.  Anyone know how to fix this so I can activate and start using?Thanks

KRM3
Level 1: Cadet

Alton Downs, Rockhampton QLD, for over a week now we cannot receive calls, make calls nor is sending a text message very often successful. All Iphones, 6,7,11. telstra accounts either work, prepaid.I can have 3 bars 4G and not be able to send a text. ...

JakeRisk
Level 1: Cadet

I can't seem to find a new mobile plan that is ESim compatible? 

Samngil
Level 1: Cadet

How to activate message bank 

callingcalling
Level 1: Cadet

Hi,When a friend calls my iPhone, she hears the voicemail beep as though she's been immediately diverted to voicemail (but she doesn't hear the standard "Please leave a message" speech).My phone doesn't ring and I don't see her missed call or any new ...

arbsygirl
Level 1: Cadet

Hi can somebody help with reconnect of Mobile phone post account payment 

YongFina
Level 1: Cadet

Hi, yesterday (21/3) I bought an iPhone with the plan at bunbury store with the extra speaker. I thought it was wireless but it’s not. So, can I exchange the speaker with the wireless one?thankyou.

KO67
Level 1: Cadet

Help!  I cant get any assistance from TELSTRA, they just say they have high volumes of issues and I have to wait (but I have waited over 45 minutes several times to get some help to no avail)....I have an iphone 8S, which I transferred from OPTUS to ...

Bucko5
Level 1: Cadet

Puk

All of a sudden phone asking for puk

dsmwong
Level 1: Cadet

Hi, my wife's iPad stopped working on 4G on Sunday morning (7/3). It seems that Telstra has made some changes recently that has tagged the iPad as ineligible for data-only plan. Here were my troubleshooting steps
1. Reset Network Settings - typically ...

20yrcustomer
Level 2: Rookie

Does any know what the Fair Market Value calculation for an iPhone XS Max is? It’s quite a strange situation. I’ve been forking our cash for mine for 2 years and could’ve bought it outright with the amount I have paid. I leased the phone in order to ...

Brock169
Level 2: Rookie

hoatuoi9x
Level 1: Cadet

I am planning to buy iphone 12 pro max but am worried about its battery. There are many opinions saying that the battery of the iphone 12 pro max runs out quickly and is not very good.

Brrrtw33d
Level 1: Cadet

My phone is not doing anything right and I’m sure my head is vibrating harder than this phone ever has 

iphone-user
Level 1: Cadet

Telstra: you have hijacked my notification area. This is a pointlessly repetitive message which we receive in *many* other ways currently. On my smaller-screen SE the longer network name causes continuous horizontal scolling and repositioning of othe ...

PeterBlocko
Level 1: Cadet

Nrl

cars8
Level 2: Rookie

Hi! I’m at my wits end with this problem... I purchased a new Apple Watch SE two weeks ago (6/2) and was successful in setting up my Telstra One and mobile connection at the time. Two days ago I attempted to use my watch without my phone in range and ...

pamelabertalli
Level 1: Cadet

How do I send these straight to the junk box.  I did unsubscribe but now I am getting a lot more.  When I unsubscribed they asked me for my email address and I think I should not have done this. 

PJLUV
Level 1: Cadet

When buying a new phone can I pay a deposit off the amount before receiving the phone say 50% etc 

David230
Level 1: Cadet

Its about 2 years old 9.7 inch.

Teza128
Level 1: Cadet

4G

I do notwantto receiver messages that I in a 4G area. How do I stop receive if this annoying message. 

PH20211
Level 1: Cadet

Is anyone else having trouble activating a new Telstra pre paid service I can put all details in then once it goes to choose a recharge the page goes blank and won’t load I’m getting really frustrated 

GwenLara1
Level 1: Cadet

Hi I’m wondering if anyone has realised that with the change Telstra are doing to prepaid plans, supposedly an upgrade in benefits. So unless you now pay at least $65 a month you loose 5G access. I purchased my iPhone 12 outright in December so I wou ...

Ruffred
Level 1: Cadet

 I have an iPad with it’s own SIM card and number. I’m trying to sign up for Kayo sports but my iPad won’t receive the verification code Telstra is sending to me. Can anyone help with this please ? 

robuzufo
Level 1: Cadet

Can anyone please tell me where you can buy refurbished A Grade Iphones on the Gold Coast? Thanks

Megel1
Level 1: Cadet

I install the  sim from an android phone to an unlock new iphone 12.I install a new sim/number in the android phone.Now I receive messages from some phones ( not sure what kind but I guess they are apple) in my new iphone but other messages, all from ...

Grimnir
Level 1: Cadet

I live in Darwin city, and my mobile internet for the last 2 days has been no faster than .5 Mb/s i have plenty of data left in my allowance. My neighbour (with Telstra) have experienced the same

Akam14
Level 1: Cadet

I have a pre-paid plan on my mobile phone and I am unable to use mobile data on my apple watch. Why is it so? Do I need to get a post-paid plan just so that I can use it on my apple watch?

Macca1986
Level 1: Cadet

So yesterday my iPhone just stopped sending emails. Still receiving emails fine but when I try to send one I get a message saying the outgoing smtp server is not responding. I have not changed any settings before this started to happen but did try ch ...

TK4165
Level 1: Cadet

Hi,My sent items (on iPhone) decided not to work today. That is, the sent items folder was missing on my iPhone, and when reviewing sent items folder via Telstra Mail - all sent items from 2018 - 2020 are also missing (like a syncing issue).
Any ideas ...

RidgeView
Level 2: Rookie

I’ve moved house to a newish estate in Bowral (with FTTP internet and wife’s Optus full 4G signal). Since moving here I find the Telstra mobile cell service on my iPhone (11 pro) and Watch (6) to be useless at all times of the day. Surely this is una ...

moodychick75
Level 1: Cadet

my son got an iPhone for Christmas.  It is in my name and I pay for credit etc etc. I also have my own telstra I’d. on his phone in my telstra it shows his id and my id. However on my iPad I can not get his id to show, therefore I can’t keep track of ...

Astrophe
Level 1: Cadet

I received my new phone today and the paperwork that was included listed both the phone and the postpaid SIM card.  I'm seeking clarification as to whether the SIM card will be posted separately? Any thoughts appreciated!

toomanyrabbits
Level 1: Cadet

I have an issue on iPhone where voicemails are reappearing after being deleted. I call 101 and press 5 to delete a message, however, the next day the same voicemails have reappeared!

Kez18
Level 1: Cadet

I’ve done all the bits to trade in old iPhone for bill credit and received all the details to send it back - apart from the address. Help!

Loser_user
Level 1: Cadet

Hi all, I have a Telstra bigpond email address and use MS Office 365 at home so email address is set up in MS Outlook and I loaded the account to my new iphone but it would not carry across my Calendar. The only options I got were Mail and Notes. Any ...

Circusgirl
Level 1: Cadet

My partner and I are on the Telstra network together. My iphone 6 has no service while his does. I've tried restarting and updating also but nothing is working. Please help?

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