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Max97
Level 1: Cadet

Brooke09
Level 1: Cadet

Hi, I have an iPhone 11 Pro and when other people ring my mobile they can't hear a dial tone even though my phone rings and I can answer the phone. This only happens on mobiles not landlines, I have tried a swim swap, soft reset and reset network set ...

Danielle72
Level 1: Cadet

I have a one number subscription but when I try to set up the mobile on my watch up it says sorry something went wrong, please try again or come back later.Thanks for any help anyone can give.

atali
Level 1: Cadet

I’m having issues adding Telstra One Number plan to my new Apple Watch series 7 since yesterday. After signing in it shows an error:“Sorry, we can't authorise this purchase
Please contact the account holder of this
service to resolve this issue” obviou ...

veeman
Level 4: Private Eye

Hello I know this question has been asked before, but I haven't been able to find a solution. Recently I updated my iPhone 6 to an iPhone 12. I purchased my new phone through my local Telstra Shop.The problem I am experiencing is that when I go to a ...

jds2000
Level 1: Cadet

In the last few days, my Telstra mobile voicemail only has a 30 second time limit, for anyone to leave a message. It used to be approx. 2 or 3 minutes? There does not appear anywhere either on my phone or the MessageBank (101) service where I can cha ...

Jodan2
Level 1: Cadet

How to extend voicemail message recording time. My callers can only leave 30 second messages since I changed from Android to iphone but I’ve always been with Telstra so why has the recording time reduced & how  do I extend it!?

ML1968
Level 1: Cadet

Finally I have my new service but having difficulty with sending messages to 2 contacts who have non iPhone devices . 
is there a way to fix this ? 

Bec-
Level 1: Cadet

I have never had my emails synch with my bigpond email address.  Is it possible? I tried to change the settings from POP to IMAP but the settings are telstra.com and my POP settings are bigpond.com so not sure if I will run into dramas as it seemed I ...

iamncbest
Level 1: Cadet

Am wanting to return my iphone xr post the contract expiry date. I have been in iso for like ever... aka 10 days and missed my return date. Tried calling - but call center is closed. Am unsure of what to do. Any comments/suggestions would be greatly ...

susan441
Level 1: Cadet

my plan does not support mobile data on apple watch - been trying for a month

pip20
Level 2: Rookie

Hello just wondering why my personal hotspot is not setup? 
under personal hotspot in settings on my iPhone it say “set up personal hotspot”and then it tells me to visit the Telstra website 

MollyShad
Level 1: Cadet

It appears that the section of our street has very limited reception.  Once and a while we may get up to two bars, but calls keep dropping out, if you actually are able to make them in the first place. Even our home broadband is limited.I have to cur ...

SandraC2
Level 1: Cadet

I have an apple watch series 7 - cellular- and I have been on telstra chat for 2 days and several people trying to get it to connect through telstra ID but it wont accept the telstra ID even though i can log into the app itself no worries... help ple ...

Wang1965
Level 1: Cadet

Hi, I had very very poor coverage when I was on 4G so upgraded phone & went to 5G, only to have worse coverage & extremely poor service.what speeds should I be getting with 5G?thanksMick

Rodent64
Level 1: Cadet

Hi all having trouble with sharing contacts from iPhone to iPhone via sms they send as vCards and are unable to save or update a contact 

TelstraHelpMe1
Level 2: Rookie

new Apple Watch 7 & cannot connect Apple Watch for Telstra one number, so therefore cannot receive/make any mobile data calls, messages via Watch. 
Went to telstra shop, they couldn’t help after re-pairing, checking account, checking plan, resetting W ...

jsoetandi
Level 1: Cadet

This seemed to be a common issue since 2018. Here I am at the end of 2021 and Telstra have not been able to resolve this. I've been to many techs, reset my phone twice, reset my apple watch at least 6 times.. and still no result. Keep getting "Sorry ...

Max97
Level 1: Cadet

Podderick
Level 1: Cadet

I can't receive sms messages from Telstra mobiles. I can receive from all other carriers and can send to all mobiles including Telstra. Tried everything and the Telstra techs can't find why. They made me get a new SIM which did nothing. I keep tellin ...

Anastasia71
Level 1: Cadet

My iOS has been hacked… but I’ve only used Blackberry BES and Apple icloud…. Reconsidering my next phone purchase to an Android… keen to understand the benefits of android before making a sizeable investment

Gallia
Level 2: Rookie

Feeling stuck & frustrated & feel like I’m getting the run around. 
Purchased a brand new iPhone 13 pro max approx 4 weeks ago from Telstra.
Turns out the camera is faulty (very strange things happen with the camera - freezes, makes odd clicking sounds ...

Tim771
Level 1: Cadet

4 days I’ve been unable to receive sms, I can send and call but not receive messages, it’s been escalated and have heard absolutely nothing! It’s on your end as a fault, not good enough over Christmas period, why hasn’t Telstra been able to fix it by ...

AlexOnline
Level 2: Rookie

Hi, if you do a search on these forums for "robot voice" or "robotic voice", people on a Pixel 3A have complained that calls turn into a high pitched robotic voice.
Well I have this problem too, with an iPhone 12 Pro Max, and honestly, it's very annoy ...

veeman
Level 4: Private Eye

Hello I know this question has been asked before, but I haven't been able to find a solution. Recently I updated my iPhone 6 to an iPhone 12. I purchased my new phone through my local Telstra Shop.The problem I am experiencing is that when I go to a ...

alexcg1
Level 2: Rookie

Any clues on how to increase bars? I’m in Southbank, Melbourne - you’d expect very good signal in the middle of Australia’s second largest city.

Boo38
Level 1: Cadet

People keep saying when they ring me there is no tone it rings my end but people hear nothing.. I used to have a song for my caller tone but since that stopped I have nothing 

Sniper75
Level 1: Cadet

I had a call Telstra they said and took me to a page supremo now a box came up with a I’d and password which I gave them can and is my pc hacked now as they kept wanting more details I didn’t giv as I got on to them but I did giv those two numbers in ...

Jefferson2
Level 1: Cadet

I get a couple of these each day. I block the numbers but they just keep on arriving. Is there a more effective option to stop these annoying texts?

Ashleyw1342
Level 3: Gumshoe

Hello has anyone had their phone show up and still say in progress on the order tracker I’ve ordered 3 things this week the phone case for the pro max which arrived but had tracking then I ordered a MagSafe charger which showed up without any trackin ...

DoritosGrabber8
Level 2: Rookie

Hello, Just today (20/10/2021) I was recharging my Pre-Paid Mobile. I was using the #100# number and recharged there but never got a message stating that the recharge process has been complete. I checked in again by typing in #100# but then my 4G swi ...

DW001
Level 2: Rookie

Hi does anyone know how to solve this? when a voicemail is received, my iphone has just started to call me to let me know, instead of sending a text message as it used to do. (very annoying) I think (?) this is something to do with the introduction o ...

Texasranger
Level 2: Rookie

Hi guys I need to get my services reconnected ASAP please as I’ve made a payment and I’m on a payment plan so can you please activate my account ASAP please as this is a major inconvenience 

kjudd
Level 1: Cadet

its also asking for a password for our internet   

Ashleyw1342
Level 3: Gumshoe

Hey has anyone received their iPhone 13 pro max that was back ordered? I placed a pre order on the day of pre orders…The tracker just says no information on your device atm

GR43
Level 1: Cadet

Telstra  sent  me  a new iPhone 12 mini too replace my  iPhone 8..  the  new phone came with a new SIM card butt I  am  having trouble  trying too  activate  it. What  doo I  have to  do?

vickimotza
Level 2: Rookie

setting up new email address

Noughtyatfourty
Level 1: Cadet

How can I set up caller tones

Beckiii089
Level 1: Cadet
SydUAEParis
Level 1: Cadet

iphone and Mac user
I’m moving to Dubai and want to keep my Australian phone number for WhatsApp & messenger.Do I change to pre paid ? Is this the most cost effective way?

Tammy67
Level 1: Cadet

hi my wife has been getting sms's on her phone  but i see that flubot malware scam info is only for Android phones. She actually works for telstra.  We are with Belong which is a subsidiary of Telstra. Are you able to help at all please?

JAG100
Level 1: Cadet

I am unable to dial any 13xxxx number from my Telstra mobile phone. I am also unable to dial Telstra 13 numbers to resolve the issue. Any assistance will be appreciated. 

wldbstjd
Level 1: Cadet

I usually connect my laptop to my Phone's (iPhone 8+) hotspot through a cable. But it suddenly stopped working and it kept not working. So I reset my network settings to factory settings as suggested on the internet. However, when I tried to use pers ...

AxL1960
Level 1: Cadet

Physical sim Telstra, Esim Voda in my iPhone 12. Telstra sim not showing up as a service despite requesting it be added and restarting app and phone, and reinstalling app. Pointless having the app… any suggestions? I see the last person to add such a ...

CJTaylor13
Level 1: Cadet

I would like to pay out the lease on two XR phones (after the two year period to keep them) and purchase two new iphone 12 pro max over a 24 month period. While I understand why I need a new plan, why do I need to lose my current numbers for 48 hours ...

Patty14
Level 1: Cadet

Lost phone, how can we use same number. 

mr_chris
Level 2: Rookie

A few weeks ago I ported my number off a company account to a personal account as I left that employer.  Up until then, my Telstra One number on my iWatch worked perfectly.  When I ported, I was advised that I need to set up Telstra One again (no iss ...

wantaporsche
Level 1: Cadet

Hi. Ive had notification to deactivate my apple music from telstra. Please tell me how to do this, I dont understand the message linked to the email. 

Mustbeajoke
Level 3: Gumshoe

When I am on an active call and another call comes in, the active call is muted on my end (I can't hear what the other person is saying) and I hear the Telstra robot announcing the new incoming call. I have changed the setting on my mobile to NOT ann ...

TerryW001
Level 1: Cadet

Hello everyone,Recently I have bought a WiFI enabled smart light switch. It is configured on my Home WiFi via the smart light switch app. It works in local WiFi via the app, however, when my phone is on Telstra mobile 4g, the control fails. Tried the ...

mtaw4735
Level 1: Cadet

Hi team, I'm getting a consistent annoying notification from the watch app telling me that it's unable to complete cellular setup. I've discontinued using my telstra one number and cancelled the subscription for the watch data. I've also erased and s ...

hoatuoi9x
Level 1: Cadet

I am planning to buy iphone 12 pro max but am worried about its battery. There are many opinions saying that the battery of the iphone 12 pro max runs out quickly and is not very good.

Brrrtw33d
Level 1: Cadet

My phone is not doing anything right and I’m sure my head is vibrating harder than this phone ever has 

iphone-user
Level 1: Cadet

Telstra: you have hijacked my notification area. This is a pointlessly repetitive message which we receive in *many* other ways currently. On my smaller-screen SE the longer network name causes continuous horizontal scolling and repositioning of othe ...

PeterBlocko
Level 1: Cadet

Nrl

cars8
Level 2: Rookie

Hi! I’m at my wits end with this problem... I purchased a new Apple Watch SE two weeks ago (6/2) and was successful in setting up my Telstra One and mobile connection at the time. Two days ago I attempted to use my watch without my phone in range and ...

pamelabertalli
Level 1: Cadet

How do I send these straight to the junk box.  I did unsubscribe but now I am getting a lot more.  When I unsubscribed they asked me for my email address and I think I should not have done this. 

PJLUV
Level 1: Cadet

When buying a new phone can I pay a deposit off the amount before receiving the phone say 50% etc 

David230
Level 1: Cadet

Its about 2 years old 9.7 inch.

Teza128
Level 1: Cadet

4G

I do notwantto receiver messages that I in a 4G area. How do I stop receive if this annoying message. 

PH20211
Level 1: Cadet

Is anyone else having trouble activating a new Telstra pre paid service I can put all details in then once it goes to choose a recharge the page goes blank and won’t load I’m getting really frustrated 

GwenLara1
Level 1: Cadet

Hi I’m wondering if anyone has realised that with the change Telstra are doing to prepaid plans, supposedly an upgrade in benefits. So unless you now pay at least $65 a month you loose 5G access. I purchased my iPhone 12 outright in December so I wou ...

Ruffred
Level 1: Cadet

 I have an iPad with it’s own SIM card and number. I’m trying to sign up for Kayo sports but my iPad won’t receive the verification code Telstra is sending to me. Can anyone help with this please ? 

robuzufo
Level 1: Cadet

Can anyone please tell me where you can buy refurbished A Grade Iphones on the Gold Coast? Thanks

Megel1
Level 1: Cadet

I install the  sim from an android phone to an unlock new iphone 12.I install a new sim/number in the android phone.Now I receive messages from some phones ( not sure what kind but I guess they are apple) in my new iphone but other messages, all from ...

Grimnir
Level 1: Cadet

I live in Darwin city, and my mobile internet for the last 2 days has been no faster than .5 Mb/s i have plenty of data left in my allowance. My neighbour (with Telstra) have experienced the same

Akam14
Level 1: Cadet

I have a pre-paid plan on my mobile phone and I am unable to use mobile data on my apple watch. Why is it so? Do I need to get a post-paid plan just so that I can use it on my apple watch?

Macca1986
Level 1: Cadet

So yesterday my iPhone just stopped sending emails. Still receiving emails fine but when I try to send one I get a message saying the outgoing smtp server is not responding. I have not changed any settings before this started to happen but did try ch ...

TK4165
Level 1: Cadet

Hi,My sent items (on iPhone) decided not to work today. That is, the sent items folder was missing on my iPhone, and when reviewing sent items folder via Telstra Mail - all sent items from 2018 - 2020 are also missing (like a syncing issue).
Any ideas ...

RidgeView
Level 2: Rookie

I’ve moved house to a newish estate in Bowral (with FTTP internet and wife’s Optus full 4G signal). Since moving here I find the Telstra mobile cell service on my iPhone (11 pro) and Watch (6) to be useless at all times of the day. Surely this is una ...

moodychick75
Level 1: Cadet

my son got an iPhone for Christmas.  It is in my name and I pay for credit etc etc. I also have my own telstra I’d. on his phone in my telstra it shows his id and my id. However on my iPad I can not get his id to show, therefore I can’t keep track of ...

Astrophe
Level 1: Cadet

I received my new phone today and the paperwork that was included listed both the phone and the postpaid SIM card.  I'm seeking clarification as to whether the SIM card will be posted separately? Any thoughts appreciated!

toomanyrabbits
Level 1: Cadet

I have an issue on iPhone where voicemails are reappearing after being deleted. I call 101 and press 5 to delete a message, however, the next day the same voicemails have reappeared!

Kez18
Level 1: Cadet

I’ve done all the bits to trade in old iPhone for bill credit and received all the details to send it back - apart from the address. Help!

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