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Jbon
Level 1: Cadet

Hi Telstra, My husbands phone over the last week on the first time you call beeps then hangs up and you have to ring again straight away  to get through. It was one but now increasing to twice  intermittently.  Doesnt matter where he is in brisbane i ...

WackoOzykant
Level 1: Cadet

I accidentally left my iPhone at my mates place and helices 12 hours drive from me I have set up a prepaid phoneme in the interim I was wondering if I could get call forward and SMS forward set up remotely untill I can get back there at the end of th ...

JBourdon
Level 2: Rookie

I like many others pre-ordered the iPhone 12 and was told it would be delivered today. I received an email just before 4:30 saying it wasn’t coming and an email suggesting they will update me each week. Just wondering if anyone that pre ordered actua ...

monitor
Level 2: Rookie

Am wondering if anyone can help me. When I phone my son in the UK lately on my iphone I can hear him, but he can't hear me. Yet, if he phones me we can both hear each other. This has only been happening the last few weeks since Telstra put me on a ne ...

Geezer32
Level 2: Rookie

I preordered an iphone 12 on Friday the 16 October.  I am now trying to make a change to that order, which the email said I could do within 12 hrs.  I tried going through the chat bot process to change the order, it said the update was received and I ...

Josh10
Level 1: Cadet

Hi I pre order the wrong model of iPhone, am I able to cancel and reorder the one I want?i can’t get in contact via phone, and the text to chat via the app no one is replying. 

EK2020
Level 1: Cadet

Hi, i do not seem to be getting updates on the progress of my iphone 12 pro order. It has been saying order in progress for the pass week. How would I know when the ETA be? if it is arriving soon or if it is on BACKORDER?? My new contract states that ...

Natew
Level 1: Cadet

Hi Everyone, when wanting to upgrade to the new iPhone and doing so online.I still have a few months to go with handset repayments.so can I upgrade when preorder for the max goes live? The current handset repayments will be added to be pay once the n ...

Treyvaud
Level 1: Cadet

I ordered a new iphone on 17/10 and the wrong device was ordered, I submitted a change request 10 minutes later and have been trying multiple times per day ever since to have this rectified. I have now received an email telling me it's too late to ch ...

SW2989
Level 1: Cadet

Hi all,for those who pre-ordered their iphone 12/12 pro last week, have you received shipping notification? What is your current order status? My current status is 'in progress' but have received multiple conflicting information via telstra text and ...

Josh10
Level 1: Cadet

Hi I pre order the wrong model of iPhone, am I able to cancel and reorder the one I want?i can’t get in contact via phone, and the text to chat via the app no one is replying. 

leehipkins
Level 2: Rookie

Since updating to IOS 14 today I have noticed that Visual Voice mail has stopped working and I have to ring in to get my messages. I have tried to reset network setting, but to no avail it is not working. Any suggestions

20yrcustomer
Level 1: Cadet

Does any know what the Fair Market Value calculation for an iPhone XS Max is? It’s quite a strange situation. I’ve been forking our cash for mine for 2 years and could’ve bought it outright with the amount I have paid. I leased the phone in order to ...

joey_arema
Level 2: Rookie

I placed a pre order last night and realised it went through with wrong colour. I moved backwards 2 steps for double checking my SIM card selection but then it brought me back to the whole selection process again. That was where it changed the colour ...

xflw
Level 2: Rookie

Noticed Optus is already offering plans for the Series 6 Apple Watch - anyone know if Telstra is looking to release accessory plans for the new watch? Can't find anything online about this.  Cheers, Liam. 

Telsuk
Level 1: Cadet

I purchased a pre-paid sim and activated it one week ago. Today I'm still waiting for it to activate. My Virgin  number that I was wanting to transfer will be gone tomorrow as Virgin is closing. I tried calling 12 20 20 (or whatever the number is - c ...

PaulaD2020
Level 1: Cadet

We are wanting to keep our phone at the end of our 24mth contract. So now we are trying to work out what the 'Fair Market Value' calculations for the Iphone 8, 64GB, 2018 model, might be. Does anyone know how Telstra calculated this please?

scotty78
Level 1: Cadet

I recently bought the Apple Watch series 6 with cellular data. During the setup it automatically switched off the one number plan for my old Apple Watch. I’d actually like to keep using both watches with cellular data, I don’t mind if I have to pay a ...

JustLan
Level 1: Cadet

Can Telstra track my lost phone with my mobile number? I don't have any tracking app on that phone

WackoOzykant
Level 1: Cadet

I accidentally left my iPhone at my mates place and helices 12 hours drive from me I have set up a prepaid phoneme in the interim I was wondering if I could get call forward and SMS forward set up remotely untill I can get back there at the end of th ...

Natew
Level 1: Cadet

Hi Everyone, when wanting to upgrade to the new iPhone and doing so online.I still have a few months to go with handset repayments.so can I upgrade when preorder for the max goes live? The current handset repayments will be added to be pay once the n ...

Treyvaud
Level 1: Cadet

I ordered a new iphone on 17/10 and the wrong device was ordered, I submitted a change request 10 minutes later and have been trying multiple times per day ever since to have this rectified. I have now received an email telling me it's too late to ch ...

CheeseToasties1
Level 1: Cadet

Hi, I have both AppleCare+ and Stayconnected Advance. if I were to use my AppleCare to replace my iPhone. Because of the the different IMEI, am I still covered by Stayconnected Advance? How do you inform Telstra of the new imei number?

Jh1990
Level 1: Cadet

Hi, Is there any way to get a number back when it has been quarantined? It was quarantined in March or April but hasn’t been taken by anyone else yet. They can’t help me in store. 
thanks 

Musa96
Level 1: Cadet

wanna activate my sim card

Assuming
Level 1: Cadet

Is there a service fee for stay connected if you have been paying the $15 a month and the phone is 16 months old? Mainly just the vibration doesn’t work and hasn’t been dropped or any damage. Just  stopped working one day. thanks! 

SHane96
Level 1: Cadet

How do I report poor mobile reception at our business premises in Notting Hill?

gman1992
Level 1: Cadet

Wanna bring my mobile service back

JRC47
Level 1: Cadet

can I add another phone to my one

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