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mickda
Level 1: Cadet

My iphone works as a dongle but will not load safari or whatsapp or any other apps on my phone. using 4g network. Happened a few days ago as well but resolved itself after a few hours. This time not resolving. I haven't changed any settings - it just ...

nsp01
Level 1: Cadet

I received my new phone and was told a sachet was being sent with it to return my old one, i have not received it yet and would like it sent to my address  so i can return it. i do not want to have extra charges on my account. Regards <removed for yo ...

Gwen77
Level 1: Cadet

Martymouse
Level 1: Cadet

Anyone having problems with Apple Watch 6 connecting to Telstra to use independently from Iphone?? I have Telstra one number activated and Ive had confirmation its active and working, yet on the Watch app i keep seeing the clock going round in circle ...

Rick_Jackson
Level 2: Rookie

Hi all, I have been trying tech support but have had no luck getting through to anyone... and am frustrated to the point of using the new phone as a firelighter! Just over a week ago, i upgraded my trust iPhoneX to an iPhone12 max pro, ever since, i ...

DBfamily
Level 1: Cadet

I have returned a phone for Trade in 20 days ago via Aust Post, nothing received back and very disappointed as follow up is getting me nowhere. How do I follow this up??????? Help please  

Turnerarc
Level 1: Cadet

I purchased a new Apple Watch Series 6 and for the life of me I can not connect it to my mobile number. I used to have the Series 5 and took my old series 5 to Apple to get the new one and they unpaired the watch and everything and told me to get in ...

MMau
Level 1: Cadet

I want to unlock a prepaid iPhone but the phone number provided on the support page (125 8880) is not working

shine75
Level 1: Cadet

I simply can't live chat with a human. I want to buy another iPhone . I'm just getting jacked around and extremely frustrated 

KZANDER
Level 1: Cadet

IS there live chat 24/7 any longer? I have now been disconnected TWICE in a 24 hour period due to changing over a business account to a personal account. I was assured by the consultant I spoke with yesterday when she reconnected me it would not happ ...

hxnzki
Level 1: Cadet

Hi I was just wondering how long roughly it will take to get the iPhone in stock I ordered. Thank you

alexdg
Level 1: Cadet

Hi Folks, I saw some older posts on this that suggested iphones aren't locked, but just wanted to check. I'm going to add an iPhone to my plan, that I plan to give to my son, who is not on Telstra. Are iPhones purchased on a plan locked to Telstra?

Jezzalinko
Level 2: Rookie

Apple has announced that with family sharing you can now setup a watch for a family member by using an adults phone. This is great as there is more control and it removes the need for another phone plan. 

Based on this how do I get a standalone esim ( ...

Poshto
Level 1: Cadet

I want a copy of my call history from 2018, how do I get it, tried to call telstra but cant get any joy.

Kasphr3
Level 1: Cadet

I purchased an iPhone 6 unlocked but previously with Telstra. I have tried to use an active Woolworths SIM card in it and get a sim not valid message. I have checked that the phone is unlocked and it is, but it has been suggested that it may still be ...

jostar0826
Level 1: Cadet

Is there a way to find out what stores have iPads in stock without having to individually call them? 

steph07
Level 1: Cadet

Jobseeker discount form is not available, how to apply ??

Dan357
Level 2: Rookie

Please remove the Telstra #staysafe off my phone !!!!

Telsuk
Level 2: Rookie

I chatted with an agent named <Removed for Privacy> on 9am Eastern standard time Australia/20 November 2020 to fix an issue with my account - couldn't log in. To my surprise, he was rude and purposely(?) being difficult. So, I talked to a supervisor ...

Corky39
Level 5: Eagle Eye

I have an old Telstra locked mobile iphone that I want to replace. I intend to purchase an unlocked new android mobile phone and transfer the nano sim card.Will the new phone work ok (still using Telstra network)?Is it then just a matter of porting m ...

Grr26
Level 1: Cadet

Howdy ya'll Telstra sent my iphone to the wrong address, building 30 instead of building 28. Startrack wont redeliver without telstra approving the address switch. I can't actually get a hold of anyone at telstra to request the address change. Spent ...

Menko
Level 1: Cadet

I’ve lost my password to access my iPhone!what are my options 

Sam-496
Level 1: Cadet

Hi! I've just ordered an iPhone 12 pro 256gb in Graphite last saturday.. how accurate is the current 1-2 week lead time on the website? Not keen on waiting longer than that.

Mark_E1
Level 1: Cadet

iPhone won’t load internet

MO1992
Level 1: Cadet

Hi, I am trying to find the trade in option in Telstra app/ Webpage, where can I find it?

DBfamily
Level 1: Cadet

I have returned a phone for Trade in 20 days ago via Aust Post, nothing received back and very disappointed as follow up is getting me nowhere. How do I follow this up??????? Help please  

alexdg
Level 1: Cadet

Hi Folks, I saw some older posts on this that suggested iphones aren't locked, but just wanted to check. I'm going to add an iPhone to my plan, that I plan to give to my son, who is not on Telstra. Are iPhones purchased on a plan locked to Telstra?

Corky39
Level 5: Eagle Eye

I have an old Telstra locked mobile iphone that I want to replace. I intend to purchase an unlocked new android mobile phone and transfer the nano sim card.Will the new phone work ok (still using Telstra network)?Is it then just a matter of porting m ...

20yrcustomer
Level 1: Cadet

Does any know what the Fair Market Value calculation for an iPhone XS Max is? It’s quite a strange situation. I’ve been forking our cash for mine for 2 years and could’ve bought it outright with the amount I have paid. I leased the phone in order to ...

joey_arema
Level 3: Gumshoe

I placed a pre order last night and realised it went through with wrong colour. I moved backwards 2 steps for double checking my SIM card selection but then it brought me back to the whole selection process again. That was where it changed the colour ...

Forbirdie
Level 1: Cadet

As the title states, I am wishing to upgrade from my iphone 7 plus to a 12 pro max. The 12's have the esim, with dual sim compatibility, can I convert my sim to the esim, or will I just have to take it out of my iPhone 7 and use it in the 12? Assumin ...

Annoyed51
Level 1: Cadet

I switched from a Pre-paid to a plan and was assured I wouldn’t lose my 100G of data I had stored, but I did. I want it back! I keep getting stuck in this stupid loop on the support app so can someone please help.

markyj
Level 2: Rookie

Hi, I have a second line on my iPhone, an eSIM, and I want to transfer it to my new iPhone.  The Telstra help site says: Can I move my eSIM profile to new device?Yes, all pre-paid and postpaid services can be moved to a new device using the 'Transfer ...

Raptor1
Level 2: Rookie

I live in Perth and I live in an area that Telstra says has 5G and I work in another area that Telstra also says has 5G. However I don’t seem to get any 5G signal, I have the 5G settings turned on and I don’t have an active Esim plan and I am on an e ...

AlvisR
Level 1: Cadet

Apple iPhone XS, purchased in Feb/2019 (24-month plan). I haven't had any issues until on 1st Sep 2020 it just died., I barely heard my early morning alarm thought it wasn't charged properly. nope, it's just dead. tried all of those reboot/force rebo ...

JohnAhern
Level 2: Rookie

in IOS 14, Apple Supports a Family Setup for an Apple Watch (https://support.apple.com/en-us/HT211768) whereby you can setup an Apple Watch for a child connected to a parent's iPhone.  I've tried to setup a Watch for my child this morning and it said ...

Josh10
Level 1: Cadet

Hi I pre order the wrong model of iPhone, am I able to cancel and reorder the one I want?i can’t get in contact via phone, and the text to chat via the app no one is replying. 

leehipkins
Level 2: Rookie

Since updating to IOS 14 today I have noticed that Visual Voice mail has stopped working and I have to ring in to get my messages. I have tried to reset network setting, but to no avail it is not working. Any suggestions

xflw
Level 2: Rookie

Noticed Optus is already offering plans for the Series 6 Apple Watch - anyone know if Telstra is looking to release accessory plans for the new watch? Can't find anything online about this.  Cheers, Liam. 

Telsuk
Level 2: Rookie

I purchased a pre-paid sim and activated it one week ago. Today I'm still waiting for it to activate. My Virgin  number that I was wanting to transfer will be gone tomorrow as Virgin is closing. I tried calling 12 20 20 (or whatever the number is - c ...

PaulaD2020
Level 1: Cadet

We are wanting to keep our phone at the end of our 24mth contract. So now we are trying to work out what the 'Fair Market Value' calculations for the Iphone 8, 64GB, 2018 model, might be. Does anyone know how Telstra calculated this please?

scotty78
Level 1: Cadet

I recently bought the Apple Watch series 6 with cellular data. During the setup it automatically switched off the one number plan for my old Apple Watch. I’d actually like to keep using both watches with cellular data, I don’t mind if I have to pay a ...

JustLan
Level 1: Cadet

Can Telstra track my lost phone with my mobile number? I don't have any tracking app on that phone

34Meerkat
Level 1: Cadet

Having read the FAQ on this site and also spoken to a Telstra rep in store, I am confused. The FAQ on this site says Telstra does support dual sim with an Esim and that you can make and receive calls on both lines. However, the in store rep told me I ...

danielgrocock
Level 2: Rookie

i used my misses iPhone XR  the other day when I gave it back it had locked its self. All I did was close the cover. She doesn’t normally have a passcode at lock screen and didn’t the other day so I don’t know what happen but it’s my fault lol. 

Pickup25
Level 1: Cadet

I have an iPhone 11 and wondering if it allows to have 2 x phone numbers on one device. I want to be able to use the phone for business and persona. Help would be appreciated. Thanks

Planty
Level 1: Cadet

If I claim and receive a refund on my pre-paid plan for my IPad, will I still be able to access the internet etc.

Shakirajan
Level 2: Rookie

I bought an unlocked iPhone 11 Pro Max thinking I could insert my pre-paid sim which didn’t work as I noticed on the device in Mobile section says “Add mobile plan” I then got my nano sim converted my sim over from being pre-paid to plan which still ...

Turnerarc
Level 1: Cadet

I purchased a new Apple Watch Series 6 and for the life of me I can not connect it to my mobile number. I used to have the Series 5 and took my old series 5 to Apple to get the new one and they unpaired the watch and everything and told me to get in ...

MMau
Level 1: Cadet

I want to unlock a prepaid iPhone but the phone number provided on the support page (125 8880) is not working

jostar0826
Level 1: Cadet

Is there a way to find out what stores have iPads in stock without having to individually call them? 

Queenslander22
Level 1: Cadet

Hello, I have come to a end of a lease plan that has been very frustrating because I was not aware I had been signed up to a lease plan but any way it’s finally finished, my question is I ordered the new iPhone 12 back on the 27th of October and can ...

freer3310
Level 1: Cadet

I'm looking for the webform link to apply for Telstra One Number? Any help would be appreciated.

BrandonEel
Level 2: Rookie

I’ve been trying to call Sony the past 2 days, yesterday I was getting through slowly but surely, today i would get beeps followed by call failed. Now I get ‘ phone service is not authorised to place this call’ and that I should contact Telstra Only ...

Alex146
Level 1: Cadet

I made a mistake and just ordered online a new phone and plan, it hasn’t been shipped yet, how do I stop it from coming as I don’t want to be with Telstra . Thanks 

RayRay16
Level 2: Rookie

It’s been over two weeks since the order of my iPhone 12 Pro was created! And still there is NO UPDATE or time frame other than 4 weeks or 6 weeks! Anyone else on the same boat because Telstra has NOT fulfilled their end of the deal by providing serv ...

PrincessR
Level 2: Rookie

I had ordered iPhone 12 pro on 24th October but somehow I wasn't on Telstra network so they took 2 days to get me on to Telstra network first and then place an order. So eventually on 28th I received an email that your order has been made for iPhone ...

testtesttest2
Level 1: Cadet

Hi I need to talk to someone about my VCB to be carried over. Online consultants (multiple) had no clue what it is. Can someone give me a number that I can call the retention team who may know better? 

thanks 

Bottleal
Level 1: Cadet

I am wanting to trade my iPhone XS in but can’t find the trade in portal

JayOli
Level 1: Cadet

Is the stainless steel version of the Apple Watch Series 6 available through Telstra?I read on a Telstra page (I wish I could find the link now) that they were offering the aluminum and stainless versions, but the checkout pages only show the aluminu ...

normbay
Level 1: Cadet

Does anyone know why the MyTelstra app never works when needed?It is so ironic that a communications company makes it so hard to communicate with them!When there is a fail on the automatic payments for my prepaid mobiles, because of a fault in Telstr ...

Johnny31
Level 1: Cadet

App

App won’t let me log in 

Exile11
Level 1: Cadet

My iPhone 11, recently purchased on a Telstra plan will not connect via personal hotspot to my laptop. Is there something I need to do to activate it with Telstra. I have had three previous iPhones under the Optus network and the hotpsot was discover ...

Mickeyl
Level 1: Cadet
Seanjosh1412
Level 1: Cadet

Can not open emails 

Callum21
Level 1: Cadet

I have recently upgraded to the iphone 12 and have set up visual voicemail. Whenever someone calls my phone and it goes to voicemail my recording greeting does not play - it just beeps. I can still receive the voicemail fine. For some reason even whe ...

STMRDR
Level 1: Cadet

Hi, is there anyway I can change the address for my iPhone delivery? To my work address rather than home address. Paul

TJ232
Level 1: Cadet

Messaged Telstra through app yesterday. Virtual Assistant couldn’t understand my query so I “resolved” it.now the app has 3 notifications on it on my Home Screen, like unread messages. There aren’t any. I’ve turned the phone on & off? Not resolved.

Elvis4me
Level 1: Cadet

Unable to log into, My Telstar App with iphone and ipad, I can log into it on my computer but on my devices it tries to log in then goes to "we can't display your account  - there was an issue displaying your account. Please wait a few minutes before ...

JCar1
Level 1: Cadet

Since changing Telstra Plan and upgrading to latest IOS personal hotspot option has disappeared and cannot MMS photos to non iphones. Why?

MelGem72
Level 1: Cadet

Hi,I am having issues with my IPhone 11.  It is continuing to turn off after a short time of me using it.  Whether that be texting, searching on Safari and calls etc and other App use.   
I have done the factory reset and this fixed it but only for a ...

Erhan7444
Level 1: Cadet

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