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Costarafty
Level 1: Cadet

I have just ported over from Vodafone mobile to telstra mobile and cannot receive calls from vodafone. I have done all the basic troubleshooting with no luck. What do i do now? I can call them but they cant call me.

Rankin
Level 3: Gumshoe

Just received my replacement SIM and trying to activate the 13 digit serial number - but just get the response of Invalid Serial Number - any ideas tks

Mustbeajoke
Level 3: Gumshoe

When I am on an active call and another call comes in, the active call is muted on my end (I can't hear what the other person is saying) and I hear the Telstra robot announcing the new incoming call. I have changed the setting on my mobile to NOT ann ...

Mustbeajoke
Level 3: Gumshoe

I have been on online chat for thirty minutes to find out the cost of leaving this deplorable company and they can't even send a code to my registered account, phone or email. Could they be any more disgusting if they tried?????

Blue471
Level 1: Cadet

Hello so I recently purchased a new battery for my iPhone 6 and all of sudden my battery is going flat and taking long time to charge anyway google followied all different instructions and yep improvement now 

Daz971
Level 1: Cadet

I have added my bigpond.com calendar to my iphone using the "New Account" and "CalDav" option, but i receive an error on the Calendar "Unable to connect to account". I have removed, rebooted, added and re-added the account. I have checked the passwor ...

davidlan
Level 1: Cadet

Anyone ever had a battery replaced in an iPhone 12 pro max? Wondering about the cost to see if its worth it.

Sara91
Level 1: Cadet

Hi - anyone aware of how to pay out devices on a plan but keep the plan? Just looking to pay the actual devices out. Not wanting to re contract etc. 

Missionman
Level 1: Cadet

I want to order a iPad Pro 12.9 1TB but there is no stock. There is also no option to pre-order, it simply says we don't have stock, please change the model. Now I have to randomly check the website to see if there is any availability, which most of ...

LibB2
Level 2: Rookie

Can’t send or receive photos via text since updating to iOS 14. I see others have had the same issue but no solutions. I have tried everything suggested, spoken to Telstra, gone into the Telstra store, asked Apple community. No answers, now becoming ...

kianne
Level 1: Cadet

I have scanned my esim, got onto telstra and activated it, the message i got said it would be working in 2-4 hours, or if i was coming from another network, 48 hours, i am not.  but it is not working, Telstra just keep going round in circles as usual ...

boltos1
Level 1: Cadet

Hello ,                 I have been trying to purchase a prepaid esim plan for a number of months , earlier in the year this option was available.Can you please tell me when this option will be available once more ? Thank you.

Watcher
Level 5: Eagle Eye

What's going on with this guys?  Why is Telstra such a monumental stuff-up all the time? No wonder it's share price is plummeting. You know how you phone tech support and TLS sends you a text message, saying text us back and we'll reply to you? Well ...

KF1958
Level 1: Cadet

I have recently received an email advising of a change in my mobile contract - there are 2 devices on this contract - my contract expires in November 2021 - I have one very basic question - on expiry of my contract do I have to pay Telstra any amount ...

Mjbroadbent
Level 1: Cadet

I used to be able to connect nordvpn to any server while on 4G now I can only connect when using wifi  went to the Telstra shop they said my plan is out of date and to sign up to a new plan to fix the issue  installed nord on my wife’s iPhone who has ...

Frustrated2much
Level 1: Cadet

I have received a robocall from a local number. It said it was Amazon and wanted to confirm a recent purchase on my account for $799 for an iPhone. It asked twice to press 1 if it wasn’t me. I pressed 1 twice.
have I been scammed and what do I do?? 

jaime1404
Level 1: Cadet

Just wondering if anyone has had success recently in activating One Number for Apple Watch 6? I have had connection issues from the day I bought the watch 6 weeks ago and have spent countless hours on the phone and support chat with Telstra going int ...

benzine78
Level 1: Cadet

Everytime I either receive or make a call, it drops out within 1-2 mins. This happens with all my calls even after calling the person back, really annoying. Anyone else with a similar issue? Running the latest iOS 14.6.

Horrock
Level 1: Cadet

I was switched to Telstra's new platform last week. I now cannot enter Cash Cow, receiving the response "Your mobile number is not eligible to use this Premium SMS service".

Pedro8
Level 2: Rookie

Today received a messages that was at 50% then 85% of allowance in quick succession. Looked up My Telstra which suggested a massive usage in up to the last 48 hours. Makes no sense, no known usage at that level. Contacted Telstra and all they could t ...

Cannulator
Level 5: Eagle Eye

Since the upgrade to iOS 14.6 I’m back to the old iOS 13 problem of no voice on calls in or out on iphone 7plus.
Call starts/ connects to other party, clock ticks over and no voice at either end. Have restarted, multiple times, good 4G signal.
Also imp ...

---------
Level 1: Cadet

will get the watch delivered soon, how do I set up the plan to to make it work

Bmcke123
Level 1: Cadet

Hi, I have been to Apple recently and have been told that i can use me pre existing Telstra number and trade in my iPhone for a newer iPhone 11 128gb.

Rankin
Level 3: Gumshoe

Just received my replacement SIM and trying to activate the 13 digit serial number - but just get the response of Invalid Serial Number - any ideas tks

Mustbeajoke
Level 3: Gumshoe

When I am on an active call and another call comes in, the active call is muted on my end (I can't hear what the other person is saying) and I hear the Telstra robot announcing the new incoming call. I have changed the setting on my mobile to NOT ann ...

asmci2306
Level 2: Rookie

I have a POP3 email account on my phone 8S. Prior to 24 April there were around  500 emails. Then all emails before 24 April disappeared. 

is there a way to get them back as I often need to access previous emails? Have settings for bigpond mail been c ...

Shangy
Level 1: Cadet

Hi alli recently started with Telstra, I am using apple iPhone 12 Pro Max and whenever I make a call to someone, my internet will automatic switch from 4g to 3G. I have checked with my cellular settings and it’s on 5G auto and also completed a networ ...

Daniel_R
Level 4: Private Eye

Hi All, I recently upgraded to an iPhone 12 Pro Max and with my current plan Medium $65 it says that 5G is included.   I work in Melbourne CBD and was on chat with Telstra support for hours everything from reset network settings, to an issue with my ...

Mes88
Level 1: Cadet

Hello all. Please help ! I have purchased a new Apple watch and now I don't know how to connect it. I dont seem to be able to get a Telstra 1 ID on the extras tab on my small business plan. I have read that I can get it on one site while another said ...

SkyWang
Level 1: Cadet

Hi, I bought a telstra new sim card with 40 dollars recharge pack, trying to port out my optus post paid number to Telstra sim card first I typed in the wrong port out account number, I found out the number and then again they said I need to disconne ...

DaisyStarbright
Level 2: Rookie

HI,  my emails don't synchronise from my iphone to my laptop (outlook) and I have been told that both settings should be the same - imap & smtp.       On my iPhone it is currently set to POP settings.    Do I create a new account to set up before I d ...

Kahls
Level 1: Cadet

Hi - I've just tried to activate a prepaid sim but as we were having issues with it yesterday, it is now saying when we get to the end to activate we've tried too many times.  Anyone know how to fix this so I can activate and start using?Thanks

KRM3
Level 1: Cadet

Alton Downs, Rockhampton QLD, for over a week now we cannot receive calls, make calls nor is sending a text message very often successful. All Iphones, 6,7,11. telstra accounts either work, prepaid.I can have 3 bars 4G and not be able to send a text. ...

JakeRisk
Level 1: Cadet

I can't seem to find a new mobile plan that is ESim compatible? 

Samngil
Level 1: Cadet

How to activate message bank 

callingcalling
Level 1: Cadet

Hi,When a friend calls my iPhone, she hears the voicemail beep as though she's been immediately diverted to voicemail (but she doesn't hear the standard "Please leave a message" speech).My phone doesn't ring and I don't see her missed call or any new ...

arbsygirl
Level 1: Cadet

Hi can somebody help with reconnect of Mobile phone post account payment 

YongFina
Level 1: Cadet

Hi, yesterday (21/3) I bought an iPhone with the plan at bunbury store with the extra speaker. I thought it was wireless but it’s not. So, can I exchange the speaker with the wireless one?thankyou.

KO67
Level 1: Cadet

Help!  I cant get any assistance from TELSTRA, they just say they have high volumes of issues and I have to wait (but I have waited over 45 minutes several times to get some help to no avail)....I have an iphone 8S, which I transferred from OPTUS to ...

Bucko5
Level 1: Cadet

Puk

All of a sudden phone asking for puk

dsmwong
Level 1: Cadet

Hi, my wife's iPad stopped working on 4G on Sunday morning (7/3). It seems that Telstra has made some changes recently that has tagged the iPad as ineligible for data-only plan. Here were my troubleshooting steps
1. Reset Network Settings - typically ...

20yrcustomer
Level 2: Rookie

Does any know what the Fair Market Value calculation for an iPhone XS Max is? It’s quite a strange situation. I’ve been forking our cash for mine for 2 years and could’ve bought it outright with the amount I have paid. I leased the phone in order to ...

Brock169
Level 2: Rookie

markyj
Level 3: Gumshoe

Hi, I have a second line on my iPhone, an eSIM, and I want to transfer it to my new iPhone.  The Telstra help site says: Can I move my eSIM profile to new device?Yes, all pre-paid and postpaid services can be moved to a new device using the 'Transfer ...

RJM18
Level 1: Cadet

I’m wanting to set up MessageBank on my prepaid phone. When I dial 101, the recording says that the service does not support 101. So I’ve tried the chatbot and calling you, but in either case you’ve hung up the call and I don’t have any other answer ...

DanniTee
Level 1: Cadet

Where I used to be able to access the 'Personal Hotspot' Option, it is no longer there on the settings screen, I now click on 'Mobile' and there is an option there to 'Set Up Personal Hotspot", when I click on that option it comes up with a notificat ...

bjay51
Level 2: Rookie

I have two iPhones on Telstra Postpaid BYO plans in a broadband bundle. I am considering moving to prepaid plans, perhaps with Aldi. I understand Aldi use the Telstra network. I am wondering if there are benefits staying Postpaid with Telstra. What w ...

Dave12343
Level 1: Cadet

My iphone 11 (still under warranty, bought on a plan in march 2020 through a Telstra store) switches itself off then back on constantly. I sent it away through the Telstra store at the start of October 2020. The phone was returned still faulty 2 week ...

Costarafty
Level 1: Cadet

I have just ported over from Vodafone mobile to telstra mobile and cannot receive calls from vodafone. I have done all the basic troubleshooting with no luck. What do i do now? I can call them but they cant call me.

Mustbeajoke
Level 3: Gumshoe

I have been on online chat for thirty minutes to find out the cost of leaving this deplorable company and they can't even send a code to my registered account, phone or email. Could they be any more disgusting if they tried?????

Brrrtw33d
Level 1: Cadet

My phone is not doing anything right and I’m sure my head is vibrating harder than this phone ever has 

iphone-user
Level 1: Cadet

Telstra: you have hijacked my notification area. This is a pointlessly repetitive message which we receive in *many* other ways currently. On my smaller-screen SE the longer network name causes continuous horizontal scolling and repositioning of othe ...

PeterBlocko
Level 1: Cadet

Nrl

cars8
Level 2: Rookie

Hi! I’m at my wits end with this problem... I purchased a new Apple Watch SE two weeks ago (6/2) and was successful in setting up my Telstra One and mobile connection at the time. Two days ago I attempted to use my watch without my phone in range and ...

pamelabertalli
Level 1: Cadet

How do I send these straight to the junk box.  I did unsubscribe but now I am getting a lot more.  When I unsubscribed they asked me for my email address and I think I should not have done this. 

PJLUV
Level 1: Cadet

When buying a new phone can I pay a deposit off the amount before receiving the phone say 50% etc 

David230
Level 1: Cadet

Its about 2 years old 9.7 inch.

Teza128
Level 1: Cadet

4G

I do notwantto receiver messages that I in a 4G area. How do I stop receive if this annoying message. 

PH20211
Level 1: Cadet

Is anyone else having trouble activating a new Telstra pre paid service I can put all details in then once it goes to choose a recharge the page goes blank and won’t load I’m getting really frustrated 

GwenLara1
Level 1: Cadet

Hi I’m wondering if anyone has realised that with the change Telstra are doing to prepaid plans, supposedly an upgrade in benefits. So unless you now pay at least $65 a month you loose 5G access. I purchased my iPhone 12 outright in December so I wou ...

Ruffred
Level 1: Cadet

 I have an iPad with it’s own SIM card and number. I’m trying to sign up for Kayo sports but my iPad won’t receive the verification code Telstra is sending to me. Can anyone help with this please ? 

robuzufo
Level 1: Cadet

Can anyone please tell me where you can buy refurbished A Grade Iphones on the Gold Coast? Thanks

Megel1
Level 1: Cadet

I install the  sim from an android phone to an unlock new iphone 12.I install a new sim/number in the android phone.Now I receive messages from some phones ( not sure what kind but I guess they are apple) in my new iphone but other messages, all from ...

Grimnir
Level 1: Cadet

I live in Darwin city, and my mobile internet for the last 2 days has been no faster than .5 Mb/s i have plenty of data left in my allowance. My neighbour (with Telstra) have experienced the same

Akam14
Level 1: Cadet

I have a pre-paid plan on my mobile phone and I am unable to use mobile data on my apple watch. Why is it so? Do I need to get a post-paid plan just so that I can use it on my apple watch?

Macca1986
Level 1: Cadet

So yesterday my iPhone just stopped sending emails. Still receiving emails fine but when I try to send one I get a message saying the outgoing smtp server is not responding. I have not changed any settings before this started to happen but did try ch ...

TK4165
Level 1: Cadet

Hi,My sent items (on iPhone) decided not to work today. That is, the sent items folder was missing on my iPhone, and when reviewing sent items folder via Telstra Mail - all sent items from 2018 - 2020 are also missing (like a syncing issue).
Any ideas ...

RidgeView
Level 2: Rookie

I’ve moved house to a newish estate in Bowral (with FTTP internet and wife’s Optus full 4G signal). Since moving here I find the Telstra mobile cell service on my iPhone (11 pro) and Watch (6) to be useless at all times of the day. Surely this is una ...

moodychick75
Level 1: Cadet

my son got an iPhone for Christmas.  It is in my name and I pay for credit etc etc. I also have my own telstra I’d. on his phone in my telstra it shows his id and my id. However on my iPad I can not get his id to show, therefore I can’t keep track of ...

Astrophe
Level 1: Cadet

I received my new phone today and the paperwork that was included listed both the phone and the postpaid SIM card.  I'm seeking clarification as to whether the SIM card will be posted separately? Any thoughts appreciated!

toomanyrabbits
Level 1: Cadet

I have an issue on iPhone where voicemails are reappearing after being deleted. I call 101 and press 5 to delete a message, however, the next day the same voicemails have reappeared!

Kez18
Level 1: Cadet

I’ve done all the bits to trade in old iPhone for bill credit and received all the details to send it back - apart from the address. Help!

Loser_user
Level 1: Cadet

Hi all, I have a Telstra bigpond email address and use MS Office 365 at home so email address is set up in MS Outlook and I loaded the account to my new iphone but it would not carry across my Calendar. The only options I got were Mail and Notes. Any ...

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