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brenton2
Level 1: Cadet

Hi  I have a iPhone 12 pro with Telstra a esim. My mobile service has dropped out. I’ve tried turning my phone off and on multiple times but the mobile service doesn’t return. Any ideas how to fix this? 

Danger65
Level 2: Rookie

Samsung S9 work mobile with Telstra.To date, anytime I have missed a call a little icon appears in top left corner as a quick visual to advise missed call. If caller has left a message it goes to voicemail as it should. A couple of days ago I started ...

EK2020
Level 1: Cadet

Hi, i do not seem to be getting updates on the progress of my iphone 12 pro order. It has been saying order in progress for the pass week. How would I know when the ETA be? if it is arriving soon or if it is on BACKORDER?? My new contract states that ...

john65465
Level 1: Cadet

Wi Fi calling no longer working. Just switched from Telstra post paid to pre paid. Wi Fi calling no longer working. Was working prior to change. 1) Can you force a new carrier setting onto your phone? 2) Can TLS "reset" my phone/account settings at t ...

COO00R
Level 1: Cadet

I just switched back to Telstra after 20 years with Optus and the scrolling of Telstra#staysafe (what a goddam stupid, let alone unapproved advertising campaign on my own device - how dare they) is annoying and I want it OFF MY PHONE.I have the right ...

joey_arema
Level 2: Rookie

I placed a pre order last night and realised it went through with wrong colour. I moved backwards 2 steps for double checking my SIM card selection but then it brought me back to the whole selection process again. That was where it changed the colour ...

AnthonyLevo23
Level 1: Cadet

So answer this Telstra. I order the new iphone and give you my delivery address. I tell you I live in unit 201. You send me a confirmation email saying unit 201. I get the Star Track notification saying it will be delivered today. I check on line thi ...

db78
Level 1: Cadet

I pre-ordered an iphone 12. I was sent an order summary with the expected costs and a message saying that telstra would email me when the ordered was going to be shipped. I did not receive any emails, and just assumed they were busy so whatever. But ...

markyj
Level 1: Cadet

Hi, I have a second line on my iPhone, an eSIM, and I want to transfer it to my new iPhone.  The Telstra help site says: Can I move my eSIM profile to new device?Yes, all pre-paid and postpaid services can be moved to a new device using the 'Transfer ...

Ryan64
Level 1: Cadet

Do we have any idea on cost of an iPhone Mini, and approx release date?

Torachan
Level 1: Cadet

I ordered a new monthly postpaid plan with Telstra and wish to transfer my number from Optus.Submitted the application on Saturday but still haven't received my eSIM instruction as of COB Monday.Just wondering how long this process will take?Tried co ...

DrDeb1959
Level 1: Cadet

Hi I’m trying to arrange for my bigpond email to be forwarded to gmail. I’ve googled this but the information seems out of date as there is no option to auto forward. Any suggestions?

raidergal
Level 1: Cadet

I ordered the iPhone 12 pro (order number 1-2690877819417).  Star Track called me on Friday 23/10/20 to advise that my mother couldn't sign for the phone.  I asked the man to take my order to Malabar post office to which he replied no, as it is not l ...

Peter294
Level 1: Cadet

Hi has anyone had issues transferring their sim chard to a Esim? I have been on customer support for 8 hours today and have had 10 different call centre people, with none of them being able to resolve. 

Latrm181
Level 1: Cadet

opportunities 

Markpowell
Level 1: Cadet

Since upgrading to ios14 on my iPad I am unable to load web pages or connect to the web via some apps via Telstra nbn wifi. If I hotspot there are no issues. Any assistance with this?

Jbon
Level 1: Cadet

Hi Telstra, My husbands phone over the last week on the first time you call beeps then hangs up and you have to ring again straight away  to get through. It was one but now increasing to twice  intermittently.  Doesnt matter where he is in brisbane i ...

chronic
Level 1: Cadet

Sorry if it has already been answered but i could not find an answer.Whats is the iphone12 estimated delivery date for business pre-orders? Thanks in advance

WackoOzykant
Level 1: Cadet

I accidentally left my iPhone at my mates place and helices 12 hours drive from me I have set up a prepaid phoneme in the interim I was wondering if I could get call forward and SMS forward set up remotely untill I can get back there at the end of th ...

JBourdon
Level 2: Rookie

I like many others pre-ordered the iPhone 12 and was told it would be delivered today. I received an email just before 4:30 saying it wasn’t coming and an email suggesting they will update me each week. Just wondering if anyone that pre ordered actua ...

monitor
Level 2: Rookie

Am wondering if anyone can help me. When I phone my son in the UK lately on my iphone I can hear him, but he can't hear me. Yet, if he phones me we can both hear each other. This has only been happening the last few weeks since Telstra put me on a ne ...

Geezer32
Level 2: Rookie

I preordered an iphone 12 on Friday the 16 October.  I am now trying to make a change to that order, which the email said I could do within 12 hrs.  I tried going through the chat bot process to change the order, it said the update was received and I ...

Josh10
Level 1: Cadet

Hi I pre order the wrong model of iPhone, am I able to cancel and reorder the one I want?i can’t get in contact via phone, and the text to chat via the app no one is replying. 

Natew
Level 1: Cadet

Hi Everyone, when wanting to upgrade to the new iPhone and doing so online.I still have a few months to go with handset repayments.so can I upgrade when preorder for the max goes live? The current handset repayments will be added to be pay once the n ...

Treyvaud
Level 1: Cadet

I ordered a new iphone on 17/10 and the wrong device was ordered, I submitted a change request 10 minutes later and have been trying multiple times per day ever since to have this rectified. I have now received an email telling me it's too late to ch ...

joey_arema
Level 2: Rookie

I placed a pre order last night and realised it went through with wrong colour. I moved backwards 2 steps for double checking my SIM card selection but then it brought me back to the whole selection process again. That was where it changed the colour ...

Josh10
Level 1: Cadet

Hi I pre order the wrong model of iPhone, am I able to cancel and reorder the one I want?i can’t get in contact via phone, and the text to chat via the app no one is replying. 

leehipkins
Level 2: Rookie

Since updating to IOS 14 today I have noticed that Visual Voice mail has stopped working and I have to ring in to get my messages. I have tried to reset network setting, but to no avail it is not working. Any suggestions

20yrcustomer
Level 1: Cadet

Does any know what the Fair Market Value calculation for an iPhone XS Max is? It’s quite a strange situation. I’ve been forking our cash for mine for 2 years and could’ve bought it outright with the amount I have paid. I leased the phone in order to ...

xflw
Level 2: Rookie

Noticed Optus is already offering plans for the Series 6 Apple Watch - anyone know if Telstra is looking to release accessory plans for the new watch? Can't find anything online about this.  Cheers, Liam. 

Telsuk
Level 1: Cadet

I purchased a pre-paid sim and activated it one week ago. Today I'm still waiting for it to activate. My Virgin  number that I was wanting to transfer will be gone tomorrow as Virgin is closing. I tried calling 12 20 20 (or whatever the number is - c ...

PaulaD2020
Level 1: Cadet

We are wanting to keep our phone at the end of our 24mth contract. So now we are trying to work out what the 'Fair Market Value' calculations for the Iphone 8, 64GB, 2018 model, might be. Does anyone know how Telstra calculated this please?

scotty78
Level 1: Cadet

I recently bought the Apple Watch series 6 with cellular data. During the setup it automatically switched off the one number plan for my old Apple Watch. I’d actually like to keep using both watches with cellular data, I don’t mind if I have to pay a ...

JustLan
Level 1: Cadet

Can Telstra track my lost phone with my mobile number? I don't have any tracking app on that phone

34Meerkat
Level 1: Cadet

Having read the FAQ on this site and also spoken to a Telstra rep in store, I am confused. The FAQ on this site says Telstra does support dual sim with an Esim and that you can make and receive calls on both lines. However, the in store rep told me I ...

danielgrocock
Level 2: Rookie

i used my misses iPhone XR  the other day when I gave it back it had locked its self. All I did was close the cover. She doesn’t normally have a passcode at lock screen and didn’t the other day so I don’t know what happen but it’s my fault lol. 

JohnAhern
Level 1: Cadet

in IOS 14, Apple Supports a Family Setup for an Apple Watch (https://support.apple.com/en-us/HT211768) whereby you can setup an Apple Watch for a child connected to a parent's iPhone.  I've tried to setup a Watch for my child this morning and it said ...

Pickup25
Level 1: Cadet

I have an iPhone 11 and wondering if it allows to have 2 x phone numbers on one device. I want to be able to use the phone for business and persona. Help would be appreciated. Thanks

Planty
Level 1: Cadet

If I claim and receive a refund on my pre-paid plan for my IPad, will I still be able to access the internet etc.

Shakirajan
Level 2: Rookie

I bought an unlocked iPhone 11 Pro Max thinking I could insert my pre-paid sim which didn’t work as I noticed on the device in Mobile section says “Add mobile plan” I then got my nano sim converted my sim over from being pre-paid to plan which still ...

hickie
Level 2: Rookie

I have upgraded 24/7 app to "my telstra" app. on iphone 5 and now cannot login to my telstra account.I have done all the usual. reinstall etc. It takes my username and password and then goes nowhere!! gives no message at all just blank screen.I can o ...

Peter150764
Level 2: Rookie

I was just notified about the changes to the medium phone plan. I dont want to pay more and dont need the extra data. I want to stay where I am thanks. Peter*Mobile Number Removed*

JWPS
Level 1: Cadet

Recently changed email password and now receiving following message on my iphone - The mail server "mail.bigpond.com" is not responding..., have tried calling for assistance but get referred back to online help - I'm stuck, How do I fix??

jen18
Level 2: Rookie

Does anyone know when deliveries are expected to flow again?  Ordered a new iPhone SE on 23/4/2020 and have received no information from Telstra as to when we would get it.

sim-1
Level 1: Cadet

I cannot send mail from my iphone - this has only just occurred.  Message i keep getting isCannot Send Mail - "The sender address was invalid"

Shelly20
Level 2: Rookie

Recently I had an enquiry/complaint about my lease phone contract that has run out. The complaint no. Is SR 1 - 2544569990711 , and I have waited over a week for a call back on that issue, and I am keen to have the matter sorted out.

kevin74
Level 2: Rookie

Hello my name is REMOVED i placed orders on the 6th of this month till now i havent gotten any information as they said I will get an email confirmation on any time soon and my orders was placed and processed to be delivered or dispatch on the of 19t ...

Nuria771
Level 1: Cadet

How can I get from the App my 25 extra data 

brenton2
Level 1: Cadet

Hi  I have a iPhone 12 pro with Telstra a esim. My mobile service has dropped out. I’ve tried turning my phone off and on multiple times but the mobile service doesn’t return. Any ideas how to fix this? 

db78
Level 1: Cadet

I pre-ordered an iphone 12. I was sent an order summary with the expected costs and a message saying that telstra would email me when the ordered was going to be shipped. I did not receive any emails, and just assumed they were busy so whatever. But ...

markyj
Level 1: Cadet

Hi, I have a second line on my iPhone, an eSIM, and I want to transfer it to my new iPhone.  The Telstra help site says: Can I move my eSIM profile to new device?Yes, all pre-paid and postpaid services can be moved to a new device using the 'Transfer ...

Ryan64
Level 1: Cadet

Do we have any idea on cost of an iPhone Mini, and approx release date?

Torachan
Level 1: Cadet

I ordered a new monthly postpaid plan with Telstra and wish to transfer my number from Optus.Submitted the application on Saturday but still haven't received my eSIM instruction as of COB Monday.Just wondering how long this process will take?Tried co ...

Peter294
Level 1: Cadet

Hi has anyone had issues transferring their sim chard to a Esim? I have been on customer support for 8 hours today and have had 10 different call centre people, with none of them being able to resolve. 

Latrm181
Level 1: Cadet

opportunities 

chronic
Level 1: Cadet

Sorry if it has already been answered but i could not find an answer.Whats is the iphone12 estimated delivery date for business pre-orders? Thanks in advance

WackoOzykant
Level 1: Cadet

I accidentally left my iPhone at my mates place and helices 12 hours drive from me I have set up a prepaid phoneme in the interim I was wondering if I could get call forward and SMS forward set up remotely untill I can get back there at the end of th ...

Natew
Level 1: Cadet

Hi Everyone, when wanting to upgrade to the new iPhone and doing so online.I still have a few months to go with handset repayments.so can I upgrade when preorder for the max goes live? The current handset repayments will be added to be pay once the n ...

Treyvaud
Level 1: Cadet

I ordered a new iphone on 17/10 and the wrong device was ordered, I submitted a change request 10 minutes later and have been trying multiple times per day ever since to have this rectified. I have now received an email telling me it's too late to ch ...

CheeseToasties1
Level 1: Cadet

Hi, I have both AppleCare+ and Stayconnected Advance. if I were to use my AppleCare to replace my iPhone. Because of the the different IMEI, am I still covered by Stayconnected Advance? How do you inform Telstra of the new imei number?

Jh1990
Level 1: Cadet

Hi, Is there any way to get a number back when it has been quarantined? It was quarantined in March or April but hasn’t been taken by anyone else yet. They can’t help me in store. 
thanks 

Musa96
Level 1: Cadet

wanna activate my sim card

Assuming
Level 1: Cadet

Is there a service fee for stay connected if you have been paying the $15 a month and the phone is 16 months old? Mainly just the vibration doesn’t work and hasn’t been dropped or any damage. Just  stopped working one day. thanks! 

SHane96
Level 1: Cadet

How do I report poor mobile reception at our business premises in Notting Hill?

gman1992
Level 1: Cadet

Wanna bring my mobile service back

JRC47
Level 1: Cadet

can I add another phone to my one

ljaydogs
Level 1: Cadet

I have new phone feeling and ordered a new phone. When I ordered it online I received a confirmation email and it said was going  to be sent to my home address that I lived at 3 years ago. I am living in a new home and my telstra has my new address.  ...

SuziQjane
Level 1: Cadet

I have been trying to subscribe to my Telstra One Number to set up my Series 5 watch for over a month now. No one seems to be able to tell me why I can’t subscribe. I have wasted hours & hours on this. It has been escalated with Telstra multiple time ...

IPMan
Level 2: Rookie

Hi, can somebody please confirm if I can purchase a new iPhone 12 on the monthly plan without having to change my current plan?

Viper101
Level 1: Cadet

Does Telstra stock the Apple Watch series 6 - Silver Aluminium 44-mm? Not a listed option when you try to purchase.

Sarah19882
Level 1: Cadet

My iPad has just died. Unsure why but I’m still paying it off with My Telstra plan. Does that mean it’s covered by warranty? 

MattJD
Level 1: Cadet

Hi all, I decided to buy my new iPhone 12 directly from Apple this time. When it arrives, I'm hoping I can activate online still? How will it work? As I was just out of contract, I have switched to a sim only Telstra plan - the 5G medium one.Thanks

JatinderSingh
Level 1: Cadet

I would like to know what's the coverage like for 4G & 5G at Taylors Hill VIC 3037. The reason i am asking this here as at my place i get hardly 1 or 2 bars for 4G which experienced absolutely slow so i have to turn of 4G so that 3G works much faster ...

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