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20yrcustomer
Level 1: Cadet

Does any know what the Fair Market Value calculation for an iPhone XS Max is? It’s quite a strange situation. I’ve been forking our cash for mine for 2 years and could’ve bought it outright with the amount I have paid. I leased the phone in order to ...

Jezzalinko
Level 2: Rookie

Apple has announced that with family sharing you can now setup a watch for a family member by using an adults phone. This is great as there is more control and it removes the need for another phone plan. 

Based on this how do I get a standalone esim ( ...

Jack2468
Level 1: Cadet

Can anyone tell me how to obtain a record of incoming calls to my iphone during one month about 6 months ago?

Patrick77
Level 1: Cadet

I am unable to recharge my mobile 

Rick_Jackson
Level 3: Gumshoe

Hi all, I have been trying tech support but have had no luck getting through to anyone... and am frustrated to the point of using the new phone as a firelighter! Just over a week ago, i upgraded my trust iPhoneX to an iPhone12 max pro, ever since, i ...

Srisailamdadiga
Level 1: Cadet

Hi my phone broken it’s not working properly. Can you please help me how to clame my phone. thank you.

Townsend
Level 1: Cadet

I would like to get a Telstra One number for my iphone and Apple watch. However I have a prepaid count and do not want to sign up for a post pay account. I see that there were many posts two-three years ago saying that you have to have a post paid ac ...

Susieday
Level 3: Gumshoe

I recently changed my mobile phone plan. Immediately it dropped off the MyTelstra app. My other 3 devices are still there, but it is not.I have contacted Telstra 26 times via their terrible message non service. All the people do is ask...have you del ...

MikeC64
Level 1: Cadet

I have a Bigpond Account set up on my Apple iMac and just last week it started crashing when opened. The iMac is ten years old and is running El Capitan as the is the latest operating system that is recommended for such an old iMac. I also have a 2 y ...

CS26
Level 1: Cadet

For the last 13 months Telstra 4G mobile has had terrible call quality in Balmain Sydney.  Callers can’t hear me at all as the line cuts out repeatedly.  The mobile coverage  bars range from 1 bar to 3.  I’ve called Telstra and logged as an issue mon ...

BAY9
Level 1: Cadet
Diane15
Level 1: Cadet

Can someone please help me find the trade-in portal?  Thanks.

ScottyCC
Level 1: Cadet

She has had the same iTunes account for a couple of years, from a bigpond email address I created on our Telstra account around that time. This has never shown up on her of phone, iPad etc, but as soon as she activated her new phone today, all her ph ...

Tezaoz
Level 1: Cadet

Since updating os apple phoneI no longer have hot spot settingshave restarted phone but no fixcan anyone help

Jojo30
Level 1: Cadet

I have not been able to access Bigpond emails on my phone now for weeks. For no reason my Outlook App logged me out and everytime I try to log back in using my Bigpond details it tells me the password is incorrect. But it can't be because it's the pa ...

Ryan64
Level 1: Cadet

Vodaphone plan is $35 per month, and IPhone is $20.79 per month on 24 months. Does Telstra have anything like this?

Sharen
Level 2: Rookie

Is it possible someone has been able to use my mobile number without my knowledge? Could my phone number have been used through one of my social media accounts (messenger, FaceBook, whatsapp etc) that has been hacked?I received a return phone call fr ...

Adam132
Level 1: Cadet

Hi I recently ordered a new iPhone but when the page refreshed it defaulted to green in colour when I wanted black. I saw I had 12 hours to submit the change request which I did within 45 minutes but have been told the order can’t be changed to black ...

PhoneCat
Level 1: Cadet

Can anyone please tell me where you can buy refurbished A Grade Iphones on the Gold Coast?  Thanks

MisterQ
Level 7: Deputy Inspector

I fire up the MyTelstra App on my IOS 14.2 Iphone 12, and all of the services show up with "Something went wrong" when showing data usage.  It says try again in a few minutes. I have tried again for nearly a month. What gives.

Temray
Level 2: Rookie

Hi - when entering a 4G only area, I get the Telstra message: “Hi, you are in a 4G only area. Your device does not have 4G voice calling capability enabled. This means you may not be able to make voice/emergency calls in this area. Visit telstra.com/ ...

Dave997
Level 1: Cadet

I received a Telstra sim-card one week ago and went online to lodge the activation. My number is to be ported from Vodafone. It has not worked - I have no service and when I go to do the activation again it says it is either already active or that it ...

jeanbbb
Level 1: Cadet

Hi I recently placed an order for the iPhone 12 pro, the order number was SBS51583681. I have a confirmation email on the 16th of October for this. The following day I got an email saying "email bill is active on your account" for account number (XXX ...

Timtam20
Level 1: Cadet

Hi, I am trying to connect to Call Of Duty Mobile, and can load the app, but cannot connect to online games using cell data. I can with WiFi internet. I used to be able to but can no longer. I have uninstalled and reinstalled the app, taken sim out a ...

caratman
Level 1: Cadet

hey I was just wondering if it was possible just to be able to pay for the phone plan and not include a sim plan as I'd just like to keep using me pre paid Sim for it

20yrcustomer
Level 1: Cadet

Does any know what the Fair Market Value calculation for an iPhone XS Max is? It’s quite a strange situation. I’ve been forking our cash for mine for 2 years and could’ve bought it outright with the amount I have paid. I leased the phone in order to ...

Rick_Jackson
Level 3: Gumshoe

Hi all, I have been trying tech support but have had no luck getting through to anyone... and am frustrated to the point of using the new phone as a firelighter! Just over a week ago, i upgraded my trust iPhoneX to an iPhone12 max pro, ever since, i ...

markyj
Level 2: Rookie

Hi, I have a second line on my iPhone, an eSIM, and I want to transfer it to my new iPhone.  The Telstra help site says: Can I move my eSIM profile to new device?Yes, all pre-paid and postpaid services can be moved to a new device using the 'Transfer ...

DBfamily
Level 1: Cadet

I have returned a phone for Trade in 20 days ago via Aust Post, nothing received back and very disappointed as follow up is getting me nowhere. How do I follow this up??????? Help please  

xflw
Level 2: Rookie

Noticed Optus is already offering plans for the Series 6 Apple Watch - anyone know if Telstra is looking to release accessory plans for the new watch? Can't find anything online about this.  Cheers, Liam. 

alexdg
Level 1: Cadet

Hi Folks, I saw some older posts on this that suggested iphones aren't locked, but just wanted to check. I'm going to add an iPhone to my plan, that I plan to give to my son, who is not on Telstra. Are iPhones purchased on a plan locked to Telstra?

Corky39
Level 5: Eagle Eye

I have an old Telstra locked mobile iphone that I want to replace. I intend to purchase an unlocked new android mobile phone and transfer the nano sim card.Will the new phone work ok (still using Telstra network)?Is it then just a matter of porting m ...

joey_arema
Level 3: Gumshoe

I placed a pre order last night and realised it went through with wrong colour. I moved backwards 2 steps for double checking my SIM card selection but then it brought me back to the whole selection process again. That was where it changed the colour ...

Forbirdie
Level 1: Cadet

As the title states, I am wishing to upgrade from my iphone 7 plus to a 12 pro max. The 12's have the esim, with dual sim compatibility, can I convert my sim to the esim, or will I just have to take it out of my iPhone 7 and use it in the 12? Assumin ...

Annoyed51
Level 1: Cadet

I switched from a Pre-paid to a plan and was assured I wouldn’t lose my 100G of data I had stored, but I did. I want it back! I keep getting stuck in this stupid loop on the support app so can someone please help.

Raptor1
Level 2: Rookie

I live in Perth and I live in an area that Telstra says has 5G and I work in another area that Telstra also says has 5G. However I don’t seem to get any 5G signal, I have the 5G settings turned on and I don’t have an active Esim plan and I am on an e ...

AlvisR
Level 1: Cadet

Apple iPhone XS, purchased in Feb/2019 (24-month plan). I haven't had any issues until on 1st Sep 2020 it just died., I barely heard my early morning alarm thought it wasn't charged properly. nope, it's just dead. tried all of those reboot/force rebo ...

JohnAhern
Level 2: Rookie

in IOS 14, Apple Supports a Family Setup for an Apple Watch (https://support.apple.com/en-us/HT211768) whereby you can setup an Apple Watch for a child connected to a parent's iPhone.  I've tried to setup a Watch for my child this morning and it said ...

Josh10
Level 1: Cadet

Hi I pre order the wrong model of iPhone, am I able to cancel and reorder the one I want?i can’t get in contact via phone, and the text to chat via the app no one is replying. 

leehipkins
Level 2: Rookie

Since updating to IOS 14 today I have noticed that Visual Voice mail has stopped working and I have to ring in to get my messages. I have tried to reset network setting, but to no avail it is not working. Any suggestions

Telsuk
Level 2: Rookie

I purchased a pre-paid sim and activated it one week ago. Today I'm still waiting for it to activate. My Virgin  number that I was wanting to transfer will be gone tomorrow as Virgin is closing. I tried calling 12 20 20 (or whatever the number is - c ...

PaulaD2020
Level 1: Cadet

We are wanting to keep our phone at the end of our 24mth contract. So now we are trying to work out what the 'Fair Market Value' calculations for the Iphone 8, 64GB, 2018 model, might be. Does anyone know how Telstra calculated this please?

scotty78
Level 1: Cadet

I recently bought the Apple Watch series 6 with cellular data. During the setup it automatically switched off the one number plan for my old Apple Watch. I’d actually like to keep using both watches with cellular data, I don’t mind if I have to pay a ...

JustLan
Level 1: Cadet

Can Telstra track my lost phone with my mobile number? I don't have any tracking app on that phone

34Meerkat
Level 1: Cadet

Having read the FAQ on this site and also spoken to a Telstra rep in store, I am confused. The FAQ on this site says Telstra does support dual sim with an Esim and that you can make and receive calls on both lines. However, the in store rep told me I ...

danielgrocock
Level 2: Rookie

i used my misses iPhone XR  the other day when I gave it back it had locked its self. All I did was close the cover. She doesn’t normally have a passcode at lock screen and didn’t the other day so I don’t know what happen but it’s my fault lol. 

Pickup25
Level 1: Cadet

I have an iPhone 11 and wondering if it allows to have 2 x phone numbers on one device. I want to be able to use the phone for business and persona. Help would be appreciated. Thanks

Planty
Level 1: Cadet

If I claim and receive a refund on my pre-paid plan for my IPad, will I still be able to access the internet etc.

Jack2468
Level 1: Cadet

Can anyone tell me how to obtain a record of incoming calls to my iphone during one month about 6 months ago?

Patrick77
Level 1: Cadet

I am unable to recharge my mobile 

MikeC64
Level 1: Cadet

I have a Bigpond Account set up on my Apple iMac and just last week it started crashing when opened. The iMac is ten years old and is running El Capitan as the is the latest operating system that is recommended for such an old iMac. I also have a 2 y ...

BAY9
Level 1: Cadet
Diane15
Level 1: Cadet

Can someone please help me find the trade-in portal?  Thanks.

PhoneCat
Level 1: Cadet

Can anyone please tell me where you can buy refurbished A Grade Iphones on the Gold Coast?  Thanks

Timtam20
Level 1: Cadet

Hi, I am trying to connect to Call Of Duty Mobile, and can load the app, but cannot connect to online games using cell data. I can with WiFi internet. I used to be able to but can no longer. I have uninstalled and reinstalled the app, taken sim out a ...

caratman
Level 1: Cadet

hey I was just wondering if it was possible just to be able to pay for the phone plan and not include a sim plan as I'd just like to keep using me pre paid Sim for it

Senna3
Level 1: Cadet

Anyone having trouble getting information from the app?  As soon as I try to do anything I keep getting “something went wrong, try again later”

VBOG1988
Level 1: Cadet

Good Morning Team,  I placed an order for a pair of earphones for my mother as a gift before she left the country. The order was placed on the 16th, and since after 7Business days I had not received anything from Telstra apart from the order confirma ...

RJM18
Level 1: Cadet

I’m wanting to set up MessageBank on my prepaid phone. When I dial 101, the recording says that the service does not support 101. So I’ve tried the chatbot and calling you, but in either case you’ve hung up the call and I don’t have any other answer ...

Psycho1
Level 1: Cadet

Hi just wondering how I can get pre sale gunners tickets being a Telstra customer? 

dbro2036
Level 1: Cadet

Unable to receive cellular data on i-phone 7

Susieday
Level 3: Gumshoe

The moment I downloaded the new app, my primary phone disappeared from my account. I can’t see it anywhere and I rely on checking the data. I also don’t get warnings on data usage anymore. Tried 17 Telstra customer service, none understand. Can’t fix ...

deaks01
Level 1: Cadet

I have purchased an Iphone 12 and am on a business plan. Will my new apple watch series 6 be able to be connected to the one number service

Turnerarc
Level 1: Cadet

I purchased a new Apple Watch Series 6 and for the life of me I can not connect it to my mobile number. I used to have the Series 5 and took my old series 5 to Apple to get the new one and they unpaired the watch and everything and told me to get in ...

MMau
Level 1: Cadet

I want to unlock a prepaid iPhone but the phone number provided on the support page (125 8880) is not working

jostar0826
Level 1: Cadet

Is there a way to find out what stores have iPads in stock without having to individually call them? 

Queenslander22
Level 1: Cadet

Hello, I have come to a end of a lease plan that has been very frustrating because I was not aware I had been signed up to a lease plan but any way it’s finally finished, my question is I ordered the new iPhone 12 back on the 27th of October and can ...

freer3310
Level 1: Cadet

I'm looking for the webform link to apply for Telstra One Number? Any help would be appreciated.

BrandonEel
Level 2: Rookie

I’ve been trying to call Sony the past 2 days, yesterday I was getting through slowly but surely, today i would get beeps followed by call failed. Now I get ‘ phone service is not authorised to place this call’ and that I should contact Telstra Only ...

Alex146
Level 1: Cadet

I made a mistake and just ordered online a new phone and plan, it hasn’t been shipped yet, how do I stop it from coming as I don’t want to be with Telstra . Thanks 

RayRay16
Level 2: Rookie

It’s been over two weeks since the order of my iPhone 12 Pro was created! And still there is NO UPDATE or time frame other than 4 weeks or 6 weeks! Anyone else on the same boat because Telstra has NOT fulfilled their end of the deal by providing serv ...

PrincessR
Level 2: Rookie

I had ordered iPhone 12 pro on 24th October but somehow I wasn't on Telstra network so they took 2 days to get me on to Telstra network first and then place an order. So eventually on 28th I received an email that your order has been made for iPhone ...

testtesttest2
Level 1: Cadet

Hi I need to talk to someone about my VCB to be carried over. Online consultants (multiple) had no clue what it is. Can someone give me a number that I can call the retention team who may know better? 

thanks 

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