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karicoum
Level 1: Cadet

Do not buy an Apple Watch series 6 from Telstra.  They advertise delivery Metro in 2 business days but actually have no stock. Telstra takes your money up front but cant actually provide a product. ( The Chat operator said yes but you are at the fron ...

emintom
Level 1: Cadet

So we have 4 work mobiles - 2 of the mobiles can call any of the dozen or so numbers we need to call each day,  all belonging to one particular company.  The other 2 mobiles cannot call any of this company's branch numbers - they are all landlines. T ...

Caz28
Level 1: Cadet

Can some One please explain how Telstra can increase your contact price without telling you whilst you are still paying for a handset so still in contract so you are locked in to continue paying how does this work 

ljaydogs
Level 1: Cadet

I have new phone feeling and ordered a new phone. When I ordered it online I received a confirmation email and it said was going  to be sent to my home address that I lived at 3 years ago. I am living in a new home and my telstra has my new address.  ...

SuziQjane
Level 1: Cadet

I have been trying to subscribe to my Telstra One Number to set up my Series 5 watch for over a month now. No one seems to be able to tell me why I can’t subscribe. I have wasted hours & hours on this. It has been escalated with Telstra multiple time ...

AlvisR
Level 1: Cadet

Apple iPhone XS, purchased in Feb/2019 (24-month plan). I haven't had any issues until on 1st Sep 2020 it just died., I barely heard my early morning alarm thought it wasn't charged properly. nope, it's just dead. tried all of those reboot/force rebo ...

IPMan
Level 2: Rookie

Hi, can somebody please confirm if I can purchase a new iPhone 12 on the monthly plan without having to change my current plan?

leehipkins
Level 2: Rookie

Since updating to IOS 14 today I have noticed that Visual Voice mail has stopped working and I have to ring in to get my messages. I have tried to reset network setting, but to no avail it is not working. Any suggestions

Smidget
Level 1: Cadet

How do i turn on Peace of Mind data from Mobile? 

Geezer32
Level 2: Rookie

I preordered an iphone 12 on Friday the 16 October.  I am now trying to make a change to that order, which the email said I could do within 12 hrs.  I tried going through the chat bot process to change the order, it said the update was received and I ...

leehipkins
Level 2: Rookie

Since updating to IOS 14 today I have noticed that Visual Voice mail has stopped working and I have to ring in to get my messages. I have tried to reset network setting, but to no avail it is not working. Any suggestions

20yrcustomer
Level 1: Cadet

Does any know what the Fair Market Value calculation for an iPhone XS Max is? It’s quite a strange situation. I’ve been forking our cash for mine for 2 years and could’ve bought it outright with the amount I have paid. I leased the phone in order to ...

joey_arema
Level 2: Rookie

I placed a pre order last night and realised it went through with wrong colour. I moved backwards 2 steps for double checking my SIM card selection but then it brought me back to the whole selection process again. That was where it changed the colour ...

xflw
Level 2: Rookie

Noticed Optus is already offering plans for the Series 6 Apple Watch - anyone know if Telstra is looking to release accessory plans for the new watch? Can't find anything online about this.  Cheers, Liam. 

Telsuk
Level 1: Cadet

I purchased a pre-paid sim and activated it one week ago. Today I'm still waiting for it to activate. My Virgin  number that I was wanting to transfer will be gone tomorrow as Virgin is closing. I tried calling 12 20 20 (or whatever the number is - c ...

PaulaD2020
Level 1: Cadet

We are wanting to keep our phone at the end of our 24mth contract. So now we are trying to work out what the 'Fair Market Value' calculations for the Iphone 8, 64GB, 2018 model, might be. Does anyone know how Telstra calculated this please?

scotty78
Level 1: Cadet

I recently bought the Apple Watch series 6 with cellular data. During the setup it automatically switched off the one number plan for my old Apple Watch. I’d actually like to keep using both watches with cellular data, I don’t mind if I have to pay a ...

JustLan
Level 1: Cadet

Can Telstra track my lost phone with my mobile number? I don't have any tracking app on that phone

34Meerkat
Level 1: Cadet

Having read the FAQ on this site and also spoken to a Telstra rep in store, I am confused. The FAQ on this site says Telstra does support dual sim with an Esim and that you can make and receive calls on both lines. However, the in store rep told me I ...

karicoum
Level 1: Cadet

Do not buy an Apple Watch series 6 from Telstra.  They advertise delivery Metro in 2 business days but actually have no stock. Telstra takes your money up front but cant actually provide a product. ( The Chat operator said yes but you are at the fron ...

emintom
Level 1: Cadet

So we have 4 work mobiles - 2 of the mobiles can call any of the dozen or so numbers we need to call each day,  all belonging to one particular company.  The other 2 mobiles cannot call any of this company's branch numbers - they are all landlines. T ...

ljaydogs
Level 1: Cadet

I have new phone feeling and ordered a new phone. When I ordered it online I received a confirmation email and it said was going  to be sent to my home address that I lived at 3 years ago. I am living in a new home and my telstra has my new address.  ...

SuziQjane
Level 1: Cadet

I have been trying to subscribe to my Telstra One Number to set up my Series 5 watch for over a month now. No one seems to be able to tell me why I can’t subscribe. I have wasted hours & hours on this. It has been escalated with Telstra multiple time ...

AlvisR
Level 1: Cadet

Apple iPhone XS, purchased in Feb/2019 (24-month plan). I haven't had any issues until on 1st Sep 2020 it just died., I barely heard my early morning alarm thought it wasn't charged properly. nope, it's just dead. tried all of those reboot/force rebo ...

IPMan
Level 2: Rookie

Hi, can somebody please confirm if I can purchase a new iPhone 12 on the monthly plan without having to change my current plan?

Geezer32
Level 2: Rookie

I preordered an iphone 12 on Friday the 16 October.  I am now trying to make a change to that order, which the email said I could do within 12 hrs.  I tried going through the chat bot process to change the order, it said the update was received and I ...

Viper101
Level 1: Cadet

Does Telstra stock the Apple Watch series 6 - Silver Aluminium 44-mm? Not a listed option when you try to purchase.

Sarah19882
Level 1: Cadet

My iPad has just died. Unsure why but I’m still paying it off with My Telstra plan. Does that mean it’s covered by warranty? 

MattJD
Level 1: Cadet

Hi all, I decided to buy my new iPhone 12 directly from Apple this time. When it arrives, I'm hoping I can activate online still? How will it work? As I was just out of contract, I have switched to a sim only Telstra plan - the 5G medium one.Thanks

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