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Meocon
Level 1: Cadet

Why would Telstra send me a new phone and has no SIM card or QR code to activate the phone, NSW are in lock down for the last few months and I can’t seem to get anywhere. 
‘The phone they sent out are only good as a door stopper for now, well done Tel ...

Marky878787
Level 1: Cadet

Received a New post paid plan with iPhone 13 and eSIM. After downloading the eSIM with the QR code provided, I may have stupidly then removed the eSIM from the new phone thinking I could just reuse the QR code since I hadn’t activated the service yet ...

BB72
Level 1: Cadet

Please help Telstrai ordered a new phone, wasn’t home for collection so will pick up on Monday. 
However my current Telstra phone service  is now not working. I can not make calls or receive calls. It seems Telstra has cut me off early before  startin ...

Ashleyw1342
Level 2: Rookie

Hello has anyone had their phone show up and still say in progress on the order tracker I’ve ordered 3 things this week the phone case for the pro max which arrived but had tracking then I ordered a MagSafe charger which showed up without any trackin ...

AhmadAkbari
Level 1: Cadet

Hello,I have a prepaid service with Telstra. For my message bank, I have recorded 3 different messages for Normal, Busy and Absent greetings through the voice mail set up. I expect my Busy Greeting to be played when someone calls me and I am on anoth ...

Rr32
Level 1: Cadet

After 25 years Telstra recently have made it impossible to not have any call diversion’s according to 6 different telstra staff in India now my calls are being diverted without the mobile even ringing how can I fix this problem without using messageb ...

Antman57
Level 1: Cadet

How long does it take to provision a esim with an existing number

JAC131
Level 1: Cadet

Suddenly not receiving security code texts from my bank.  Have checked and the number not blocked. 

Thomas29
Level 1: Cadet

My Snapchat will not load anything when I’m on mobile data but will work normally when I use wifi. I’ve tried to restart my phone, uninstall the app and updated my phone and app to the latest versions. It’s like my Snapchat is stuck in aeroplane mode ...

JSR1978
Level 1: Cadet

Has flu bot changed their scam messages from a voicemail waiting for retrieval to now sending messages about parcels waiting for delivery? I have been receiving a lot of these messages about a parcel to delivery from different numbers in the last wee ...

Dan5555
Level 1: Cadet

When I try to send emails from Outlook on my iphone10 using my Bigpond account I receive the message "sender email address invalid".  When I disconnect from WIFI and use 4G the message sends. This seems to be a problem with my Telstra Bigpond account ...

Glenn39
Level 1: Cadet

had a new sim posted out. meant to be programed to my old number, which the phone and sim was lost. . the replacement sim was set by you last week this time. the sim number is    <edited for privacy>

JimBo972
Level 1: Cadet

First off, I just want to say that I am with Telstra so I’m fairly confident my modem has something to do with it. I was browsing Finder on my MacBook and clicked on the Network sidebar tab and found an icon of a PC that said “telstra-modem” (which I ...

phildied77
Level 2: Rookie

When is the esim becoming available for upfront plans?I purchased the iPhone 12 specifically for this capability (sick of carrying both a personal and work phone) and then the Telstra store ported me over to the new upfront plan where the esim is not ...

georgekb
Level 1: Cadet

Block sender does not block sender, i have tried most advice given but none of them work. when i press on control and press mail i do not see block sender any where when i rang up Telstra and tried to get a solution the gentleman told me he was an an ...

Spike20
Level 1: Cadet

My mobiles have just been rolled over to the 'latest' mobile plans. Now cannot send a text to USA. Anyone else had this issue?

rampaul
Level 1: Cadet

I have ordered iPhone 12 mini on 5th august , shipment started on 8th august with estimated delivery 9th august.  I didn't receive the phone even till 10th august .I checked with star track delivery team , then  I came to know that my unit number alo ...

RocketRod1963
Level 1: Cadet

When I log in a page Liferay comes upwhy???

alaz
Level 1: Cadet

Tried conncting but told try layer.. why?

dienhoasaigon
Level 1: Cadet

Hello everyone,
I am looking to buy a phone for my child to learn Online. But I don't know which one is good, the picture quality is good and especially the battery quality.I look forward to your help.Thank you!

CamSith
Level 1: Cadet

Hi There, I placed an order for an iPhone 12 256Gb White for my wife on 13/08. I understand that the phone is on back order but whenever I speak to customer service or sales they will not confirm for me how much longer it will be before the phone is ...

Bl123
Level 1: Cadet

Got my new phone in the mail a couple of days ago. Activated the ESim, said it will take 4 hours, been 3 days. Trying to scan the QR code and says the code is invalid. Already been on the phone with the oversea telstra employees but they were no help ...

Mikvee
Level 1: Cadet

Hi, I’m having an issue where a game I play (NBA SuperCard) no longer works on my mobile data but fine on wifi. Played for months and just stopped 2-3 weeks ago. Every other app still works fully. Tried working the issue out with app support, deletin ...

Ashleyw1342
Level 2: Rookie

Hello has anyone had their phone show up and still say in progress on the order tracker I’ve ordered 3 things this week the phone case for the pro max which arrived but had tracking then I ordered a MagSafe charger which showed up without any trackin ...

AhmadAkbari
Level 1: Cadet

Hello,I have a prepaid service with Telstra. For my message bank, I have recorded 3 different messages for Normal, Busy and Absent greetings through the voice mail set up. I expect my Busy Greeting to be played when someone calls me and I am on anoth ...

vickimotza
Level 2: Rookie

setting up new email address

Noughtyatfourty
Level 1: Cadet

How can I set up caller tones

Beckiii089
Level 1: Cadet
SydUAEParis
Level 1: Cadet

iphone and Mac user
I’m moving to Dubai and want to keep my Australian phone number for WhatsApp & messenger.Do I change to pre paid ? Is this the most cost effective way?

Tammy67
Level 1: Cadet

hi my wife has been getting sms's on her phone  but i see that flubot malware scam info is only for Android phones. She actually works for telstra.  We are with Belong which is a subsidiary of Telstra. Are you able to help at all please?

JAG100
Level 1: Cadet

I am unable to dial any 13xxxx number from my Telstra mobile phone. I am also unable to dial Telstra 13 numbers to resolve the issue. Any assistance will be appreciated. 

wldbstjd
Level 1: Cadet

I usually connect my laptop to my Phone's (iPhone 8+) hotspot through a cable. But it suddenly stopped working and it kept not working. So I reset my network settings to factory settings as suggested on the internet. However, when I tried to use pers ...

AxL1960
Level 1: Cadet

Physical sim Telstra, Esim Voda in my iPhone 12. Telstra sim not showing up as a service despite requesting it be added and restarting app and phone, and reinstalling app. Pointless having the app… any suggestions? I see the last person to add such a ...

CJTaylor13
Level 1: Cadet

I would like to pay out the lease on two XR phones (after the two year period to keep them) and purchase two new iphone 12 pro max over a 24 month period. While I understand why I need a new plan, why do I need to lose my current numbers for 48 hours ...

Patty14
Level 1: Cadet

Lost phone, how can we use same number. 

mr_chris
Level 2: Rookie

A few weeks ago I ported my number off a company account to a personal account as I left that employer.  Up until then, my Telstra One number on my iWatch worked perfectly.  When I ported, I was advised that I need to set up Telstra One again (no iss ...

wantaporsche
Level 1: Cadet

Hi. Ive had notification to deactivate my apple music from telstra. Please tell me how to do this, I dont understand the message linked to the email. 

Mustbeajoke
Level 3: Gumshoe

When I am on an active call and another call comes in, the active call is muted on my end (I can't hear what the other person is saying) and I hear the Telstra robot announcing the new incoming call. I have changed the setting on my mobile to NOT ann ...

Rankin
Level 3: Gumshoe

Just received my replacement SIM and trying to activate the 13 digit serial number - but just get the response of Invalid Serial Number - any ideas tks

asmci2306
Level 2: Rookie

I have a POP3 email account on my phone 8S. Prior to 24 April there were around  500 emails. Then all emails before 24 April disappeared. 

is there a way to get them back as I often need to access previous emails? Have settings for bigpond mail been c ...

Shangy
Level 1: Cadet

Hi alli recently started with Telstra, I am using apple iPhone 12 Pro Max and whenever I make a call to someone, my internet will automatic switch from 4g to 3G. I have checked with my cellular settings and it’s on 5G auto and also completed a networ ...

Daniel_R
Level 4: Private Eye

Hi All, I recently upgraded to an iPhone 12 Pro Max and with my current plan Medium $65 it says that 5G is included.   I work in Melbourne CBD and was on chat with Telstra support for hours everything from reset network settings, to an issue with my ...

Mes88
Level 1: Cadet

Hello all. Please help ! I have purchased a new Apple watch and now I don't know how to connect it. I dont seem to be able to get a Telstra 1 ID on the extras tab on my small business plan. I have read that I can get it on one site while another said ...

SkyWang
Level 1: Cadet

Hi, I bought a telstra new sim card with 40 dollars recharge pack, trying to port out my optus post paid number to Telstra sim card first I typed in the wrong port out account number, I found out the number and then again they said I need to disconne ...

DaisyStarbright
Level 2: Rookie

HI,  my emails don't synchronise from my iphone to my laptop (outlook) and I have been told that both settings should be the same - imap & smtp.       On my iPhone it is currently set to POP settings.    Do I create a new account to set up before I d ...

Kahls
Level 1: Cadet

Hi - I've just tried to activate a prepaid sim but as we were having issues with it yesterday, it is now saying when we get to the end to activate we've tried too many times.  Anyone know how to fix this so I can activate and start using?Thanks

KRM3
Level 1: Cadet

Alton Downs, Rockhampton QLD, for over a week now we cannot receive calls, make calls nor is sending a text message very often successful. All Iphones, 6,7,11. telstra accounts either work, prepaid.I can have 3 bars 4G and not be able to send a text. ...

JakeRisk
Level 1: Cadet

I can't seem to find a new mobile plan that is ESim compatible? 

TerryW001
Level 1: Cadet

Hello everyone,Recently I have bought a WiFI enabled smart light switch. It is configured on my Home WiFi via the smart light switch app. It works in local WiFi via the app, however, when my phone is on Telstra mobile 4g, the control fails. Tried the ...

mtaw4735
Level 1: Cadet

Hi team, I'm getting a consistent annoying notification from the watch app telling me that it's unable to complete cellular setup. I've discontinued using my telstra one number and cancelled the subscription for the watch data. I've also erased and s ...

hoatuoi9x
Level 1: Cadet

I am planning to buy iphone 12 pro max but am worried about its battery. There are many opinions saying that the battery of the iphone 12 pro max runs out quickly and is not very good.

Brrrtw33d
Level 1: Cadet

My phone is not doing anything right and I’m sure my head is vibrating harder than this phone ever has 

iphone-user
Level 1: Cadet

Telstra: you have hijacked my notification area. This is a pointlessly repetitive message which we receive in *many* other ways currently. On my smaller-screen SE the longer network name causes continuous horizontal scolling and repositioning of othe ...

PeterBlocko
Level 1: Cadet

Nrl

cars8
Level 2: Rookie

Hi! I’m at my wits end with this problem... I purchased a new Apple Watch SE two weeks ago (6/2) and was successful in setting up my Telstra One and mobile connection at the time. Two days ago I attempted to use my watch without my phone in range and ...

pamelabertalli
Level 1: Cadet

How do I send these straight to the junk box.  I did unsubscribe but now I am getting a lot more.  When I unsubscribed they asked me for my email address and I think I should not have done this. 

PJLUV
Level 1: Cadet

When buying a new phone can I pay a deposit off the amount before receiving the phone say 50% etc 

David230
Level 1: Cadet

Its about 2 years old 9.7 inch.

Teza128
Level 1: Cadet

4G

I do notwantto receiver messages that I in a 4G area. How do I stop receive if this annoying message. 

PH20211
Level 1: Cadet

Is anyone else having trouble activating a new Telstra pre paid service I can put all details in then once it goes to choose a recharge the page goes blank and won’t load I’m getting really frustrated 

GwenLara1
Level 1: Cadet

Hi I’m wondering if anyone has realised that with the change Telstra are doing to prepaid plans, supposedly an upgrade in benefits. So unless you now pay at least $65 a month you loose 5G access. I purchased my iPhone 12 outright in December so I wou ...

Ruffred
Level 1: Cadet

 I have an iPad with it’s own SIM card and number. I’m trying to sign up for Kayo sports but my iPad won’t receive the verification code Telstra is sending to me. Can anyone help with this please ? 

robuzufo
Level 1: Cadet

Can anyone please tell me where you can buy refurbished A Grade Iphones on the Gold Coast? Thanks

Megel1
Level 1: Cadet

I install the  sim from an android phone to an unlock new iphone 12.I install a new sim/number in the android phone.Now I receive messages from some phones ( not sure what kind but I guess they are apple) in my new iphone but other messages, all from ...

Grimnir
Level 1: Cadet

I live in Darwin city, and my mobile internet for the last 2 days has been no faster than .5 Mb/s i have plenty of data left in my allowance. My neighbour (with Telstra) have experienced the same

Akam14
Level 1: Cadet

I have a pre-paid plan on my mobile phone and I am unable to use mobile data on my apple watch. Why is it so? Do I need to get a post-paid plan just so that I can use it on my apple watch?

Macca1986
Level 1: Cadet

So yesterday my iPhone just stopped sending emails. Still receiving emails fine but when I try to send one I get a message saying the outgoing smtp server is not responding. I have not changed any settings before this started to happen but did try ch ...

TK4165
Level 1: Cadet

Hi,My sent items (on iPhone) decided not to work today. That is, the sent items folder was missing on my iPhone, and when reviewing sent items folder via Telstra Mail - all sent items from 2018 - 2020 are also missing (like a syncing issue).
Any ideas ...

RidgeView
Level 2: Rookie

I’ve moved house to a newish estate in Bowral (with FTTP internet and wife’s Optus full 4G signal). Since moving here I find the Telstra mobile cell service on my iPhone (11 pro) and Watch (6) to be useless at all times of the day. Surely this is una ...

moodychick75
Level 1: Cadet

my son got an iPhone for Christmas.  It is in my name and I pay for credit etc etc. I also have my own telstra I’d. on his phone in my telstra it shows his id and my id. However on my iPad I can not get his id to show, therefore I can’t keep track of ...

Astrophe
Level 1: Cadet

I received my new phone today and the paperwork that was included listed both the phone and the postpaid SIM card.  I'm seeking clarification as to whether the SIM card will be posted separately? Any thoughts appreciated!

toomanyrabbits
Level 1: Cadet

I have an issue on iPhone where voicemails are reappearing after being deleted. I call 101 and press 5 to delete a message, however, the next day the same voicemails have reappeared!

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