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Level 25: The Singularity Jupiter
Level 25: The Singularity

This post has been moved to the appropriate board. Please click on the link above to find its new location.

EmpireSun1
Level 1: Cadet

Hello I am unable to send e mails. Only receive. I’ve been on hold with Telstra for ages. Does anyone have any suggestions. Thanks 

Iceman91
Level 1: Cadet

Hi all, I’m just curious if I can add a second mobile phone to my insisting plan & if so what would this entail???

Justgus
Level 1: Cadet

MMS is enabled but can not send photos via text on new iPhone 12

BecTic
Level 4: Private Eye

Hi, Anyone else had trouble connecting their Apple watch series 6 to One Number? I've been chatting online to Telstra, its been a long painful process.  Yet to get a resolve. Any successes out there? 

Anne66
Level 1: Cadet

I bought a new Apple Watch SE with GPS + cellular with the understanding that I would be able to use it with my existing Telstra account by activating One Number. It’s been three days now and I am still unable to do so as I receive the error message ...

kuqigubu
Level 1: Cadet

Hi, I lost my sms messages after a two days what happen?

Sanch1
Level 1: Cadet

I got my Apple Watch SE cellular + gps for Christmas and I’m having difficulty activating Telstra one number. I get the error message sorry something. Went wrong .I have also contacted you guys and followed every step that I was told and still I get ...

AngeMc1
Level 1: Cadet

Neither telstra or apple can help.Current 14.4 iOS and current testra update.any tips please.

callingcalling
Level 1: Cadet

Hi,When a friend calls my iPhone, she hears the voicemail beep as though she's been immediately diverted to voicemail (but she doesn't hear the standard "Please leave a message" speech).My phone doesn't ring and I don't see her missed call or any new ...

Samngil
Level 1: Cadet

How to activate message bank 

whatapissa
Level 1: Cadet

I would like to know if it is possible to purchase a communication device through Telstra and have it hidden from the online profile.also like to know if it is possible to request Telstra delete numbers contacted from a bill or recent activity ?

moncur83
Level 2: Rookie

I'm unable to add to connect my new Apple Watch Series 6 to Telstra One Number, and Telstra chat support suggest the watch itself is incompatible with Telstra One Number. The Telstra One Number website (https://www.telstra.com.au/mobile-phones/one-nu ...

kockleshaw
Level 1: Cadet

I have an Apple Watch Series 4 (GPS + Cellular) and I'm trying to activate OneNumber.When I get to the mobile activation stage, the app says "Your Telstra account is not eligible to enable mobile data on your Apple Watch. Contact Telstra at 132 200 f ...

Ezrin
Level 1: Cadet

Any help would be much appreciated. My husband left his brand new phone on top of the roof of car this afternoon and has driven 5km before realising. We’ve turned the town upside down looking without any luck. He has the Telstra app, but hadn’t activ ...

Ramy
Level 1: Cadet

Lost my sim need to do sim replacement activation I have new sim 

Vineesh
Level 2: Rookie

Melbourne, Docklands Poorest coverage and premium price.  Sucks that telstra is misleading in advertisement THE MOST RELIABLE NETWORK.. 

agnasi
Level 1: Cadet

Hi guys,
For the last two days, I have been having issues connecting to the internet and when on 4G.

No issues when connected to WiFi 

MelFa8
Level 1: Cadet

The Telstra app goes blank when I select “extras” activate one number. Please help

APPrend
Level 1: Cadet

How do I get a replacement Sim sent to me overseas?

psionic001
Level 1: Cadet

Every time my mum tries to SMS me it ends up coming to my email rather than to my phone in the format 61413000000@Online.telstra.com.au,  Does anyone know why/how I would be receiving these? Even if I test her from my phone, then she replies, some re ...

talofa
Level 1: Cadet

I ordered an Apple Watch series 6 online on 20 February. When ordering it was stated that delivery was due within 5 days. Today is day 5 yet tracking shows it hasn't been dispatched yet, Telstra chat just took me 3.5 hours and they were not able to h ...

IPE
Level 1: Cadet

Telstra ported my number to a scammer this afternoon, who then hacked my email, bank, PayPal and insurance accounts using the number for verification. Telstra did send me an email asking if I had authorised the transfer AFTER the fact, I called, answ ...

boshwosh
Level 4: Private Eye

Is anyone else having issues trying to connect their Apple Watch Series 6 and Cellular Data (Telstra One Number) ? Every time I try and add the Data Plan, sign in with my Telstra ID I get the message "This Service isn't linked to the Telstra ID you e ...

20yrcustomer
Level 2: Rookie

Does any know what the Fair Market Value calculation for an iPhone XS Max is? It’s quite a strange situation. I’ve been forking our cash for mine for 2 years and could’ve bought it outright with the amount I have paid. I leased the phone in order to ...

Brock169
Level 2: Rookie

markyj
Level 3: Gumshoe

Hi, I have a second line on my iPhone, an eSIM, and I want to transfer it to my new iPhone.  The Telstra help site says: Can I move my eSIM profile to new device?Yes, all pre-paid and postpaid services can be moved to a new device using the 'Transfer ...

RJM18
Level 1: Cadet

I’m wanting to set up MessageBank on my prepaid phone. When I dial 101, the recording says that the service does not support 101. So I’ve tried the chatbot and calling you, but in either case you’ve hung up the call and I don’t have any other answer ...

DanniTee
Level 1: Cadet

Where I used to be able to access the 'Personal Hotspot' Option, it is no longer there on the settings screen, I now click on 'Mobile' and there is an option there to 'Set Up Personal Hotspot", when I click on that option it comes up with a notificat ...

bjay51
Level 2: Rookie

I have two iPhones on Telstra Postpaid BYO plans in a broadband bundle. I am considering moving to prepaid plans, perhaps with Aldi. I understand Aldi use the Telstra network. I am wondering if there are benefits staying Postpaid with Telstra. What w ...

Dave12343
Level 1: Cadet

My iphone 11 (still under warranty, bought on a plan in march 2020 through a Telstra store) switches itself off then back on constantly. I sent it away through the Telstra store at the start of October 2020. The phone was returned still faulty 2 week ...

Raptor1
Level 2: Rookie

I live in Perth and I live in an area that Telstra says has 5G and I work in another area that Telstra also says has 5G. However I don’t seem to get any 5G signal, I have the 5G settings turned on and I don’t have an active Esim plan and I am on an e ...

Jezzalinko
Level 2: Rookie

Apple has announced that with family sharing you can now setup a watch for a family member by using an adults phone. This is great as there is more control and it removes the need for another phone plan. 

Based on this how do I get a standalone esim ( ...

DBfamily
Level 1: Cadet

I have returned a phone for Trade in 20 days ago via Aust Post, nothing received back and very disappointed as follow up is getting me nowhere. How do I follow this up??????? Help please  

Rick_Jackson
Level 3: Gumshoe

Hi all, I have been trying tech support but have had no luck getting through to anyone... and am frustrated to the point of using the new phone as a firelighter! Just over a week ago, i upgraded my trust iPhoneX to an iPhone12 max pro, ever since, i ...

xflw
Level 2: Rookie

Noticed Optus is already offering plans for the Series 6 Apple Watch - anyone know if Telstra is looking to release accessory plans for the new watch? Can't find anything online about this.  Cheers, Liam. 

alexdg
Level 1: Cadet

Hi Folks, I saw some older posts on this that suggested iphones aren't locked, but just wanted to check. I'm going to add an iPhone to my plan, that I plan to give to my son, who is not on Telstra. Are iPhones purchased on a plan locked to Telstra?

Corky39
Level 5: Eagle Eye

I have an old Telstra locked mobile iphone that I want to replace. I intend to purchase an unlocked new android mobile phone and transfer the nano sim card.Will the new phone work ok (still using Telstra network)?Is it then just a matter of porting m ...

joey_arema
Level 3: Gumshoe

I placed a pre order last night and realised it went through with wrong colour. I moved backwards 2 steps for double checking my SIM card selection but then it brought me back to the whole selection process again. That was where it changed the colour ...

Forbirdie
Level 1: Cadet

As the title states, I am wishing to upgrade from my iphone 7 plus to a 12 pro max. The 12's have the esim, with dual sim compatibility, can I convert my sim to the esim, or will I just have to take it out of my iPhone 7 and use it in the 12? Assumin ...

Annoyed51
Level 1: Cadet

I switched from a Pre-paid to a plan and was assured I wouldn’t lose my 100G of data I had stored, but I did. I want it back! I keep getting stuck in this stupid loop on the support app so can someone please help.

AlvisR
Level 1: Cadet

Apple iPhone XS, purchased in Feb/2019 (24-month plan). I haven't had any issues until on 1st Sep 2020 it just died., I barely heard my early morning alarm thought it wasn't charged properly. nope, it's just dead. tried all of those reboot/force rebo ...

JohnAhern
Level 2: Rookie

in IOS 14, Apple Supports a Family Setup for an Apple Watch (https://support.apple.com/en-us/HT211768) whereby you can setup an Apple Watch for a child connected to a parent's iPhone.  I've tried to setup a Watch for my child this morning and it said ...

Josh10
Level 1: Cadet

Hi I pre order the wrong model of iPhone, am I able to cancel and reorder the one I want?i can’t get in contact via phone, and the text to chat via the app no one is replying. 

leehipkins
Level 2: Rookie

Since updating to IOS 14 today I have noticed that Visual Voice mail has stopped working and I have to ring in to get my messages. I have tried to reset network setting, but to no avail it is not working. Any suggestions

Telsuk
Level 2: Rookie

I purchased a pre-paid sim and activated it one week ago. Today I'm still waiting for it to activate. My Virgin  number that I was wanting to transfer will be gone tomorrow as Virgin is closing. I tried calling 12 20 20 (or whatever the number is - c ...

PaulaD2020
Level 1: Cadet

We are wanting to keep our phone at the end of our 24mth contract. So now we are trying to work out what the 'Fair Market Value' calculations for the Iphone 8, 64GB, 2018 model, might be. Does anyone know how Telstra calculated this please?

scotty78
Level 1: Cadet

I recently bought the Apple Watch series 6 with cellular data. During the setup it automatically switched off the one number plan for my old Apple Watch. I’d actually like to keep using both watches with cellular data, I don’t mind if I have to pay a ...

Level 25: The Singularity Jupiter
Level 25: The Singularity

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Ezrin
Level 1: Cadet

Any help would be much appreciated. My husband left his brand new phone on top of the roof of car this afternoon and has driven 5km before realising. We’ve turned the town upside down looking without any luck. He has the Telstra app, but hadn’t activ ...

Vineesh
Level 2: Rookie

Melbourne, Docklands Poorest coverage and premium price.  Sucks that telstra is misleading in advertisement THE MOST RELIABLE NETWORK.. 

Shaniqwah
Level 1: Cadet

Device care will not back up data to Google  

Vic0283
Level 1: Cadet

Please help!!!!!!!!I have an iPhone XR and have recently purchased an Apple Watch SE with cellular. I have spent so much time trying to connect my watch to cellular but to no avail. Can someone please assist?

Nomzstar
Level 1: Cadet

I had a missed call from my own number at 4am this morning. I then received a text from a random number asking me who I was as they also received a missed call from my number??? I then received a text shortly after from 'thisisnotme'...??? advising " ...

cars8
Level 2: Rookie

Hi! I’m at my wits end with this problem... I purchased a new Apple Watch SE two weeks ago (6/2) and was successful in setting up my Telstra One and mobile connection at the time. Two days ago I attempted to use my watch without my phone in range and ...

pamelabertalli
Level 1: Cadet

How do I send these straight to the junk box.  I did unsubscribe but now I am getting a lot more.  When I unsubscribed they asked me for my email address and I think I should not have done this. 

PJLUV
Level 1: Cadet

When buying a new phone can I pay a deposit off the amount before receiving the phone say 50% etc 

David230
Level 1: Cadet

Its about 2 years old 9.7 inch.

Teza128
Level 1: Cadet

4G

I do notwantto receiver messages that I in a 4G area. How do I stop receive if this annoying message. 

PH20211
Level 1: Cadet

Is anyone else having trouble activating a new Telstra pre paid service I can put all details in then once it goes to choose a recharge the page goes blank and won’t load I’m getting really frustrated 

GwenLara1
Level 1: Cadet

Hi I’m wondering if anyone has realised that with the change Telstra are doing to prepaid plans, supposedly an upgrade in benefits. So unless you now pay at least $65 a month you loose 5G access. I purchased my iPhone 12 outright in December so I wou ...

Ruffred
Level 1: Cadet

 I have an iPad with it’s own SIM card and number. I’m trying to sign up for Kayo sports but my iPad won’t receive the verification code Telstra is sending to me. Can anyone help with this please ? 

robuzufo
Level 1: Cadet

Can anyone please tell me where you can buy refurbished A Grade Iphones on the Gold Coast? Thanks

Megel1
Level 1: Cadet

I install the  sim from an android phone to an unlock new iphone 12.I install a new sim/number in the android phone.Now I receive messages from some phones ( not sure what kind but I guess they are apple) in my new iphone but other messages, all from ...

Grimnir
Level 1: Cadet

I live in Darwin city, and my mobile internet for the last 2 days has been no faster than .5 Mb/s i have plenty of data left in my allowance. My neighbour (with Telstra) have experienced the same

Akam14
Level 1: Cadet

I have a pre-paid plan on my mobile phone and I am unable to use mobile data on my apple watch. Why is it so? Do I need to get a post-paid plan just so that I can use it on my apple watch?

Macca1986
Level 1: Cadet

So yesterday my iPhone just stopped sending emails. Still receiving emails fine but when I try to send one I get a message saying the outgoing smtp server is not responding. I have not changed any settings before this started to happen but did try ch ...

TK4165
Level 1: Cadet

Hi,My sent items (on iPhone) decided not to work today. That is, the sent items folder was missing on my iPhone, and when reviewing sent items folder via Telstra Mail - all sent items from 2018 - 2020 are also missing (like a syncing issue).
Any ideas ...

RidgeView
Level 2: Rookie

I’ve moved house to a newish estate in Bowral (with FTTP internet and wife’s Optus full 4G signal). Since moving here I find the Telstra mobile cell service on my iPhone (11 pro) and Watch (6) to be useless at all times of the day. Surely this is una ...

moodychick75
Level 1: Cadet

my son got an iPhone for Christmas.  It is in my name and I pay for credit etc etc. I also have my own telstra I’d. on his phone in my telstra it shows his id and my id. However on my iPad I can not get his id to show, therefore I can’t keep track of ...

Astrophe
Level 1: Cadet

I received my new phone today and the paperwork that was included listed both the phone and the postpaid SIM card.  I'm seeking clarification as to whether the SIM card will be posted separately? Any thoughts appreciated!

Bruce77
Level 1: Cadet

Up until recently I was receiving voice to text messages on my iPhone, now all I’m getting is a message saying I have a voicemail, does anyone know how I can change it back to the way it was.  

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