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Anne40
Level 1: Cadet

I do not wish to change plans and Telstra are forcing me to. How can I speak with someone?

CAZ510
Level 1: Cadet

My husbands bigpond email keep re-downloading to his iphone even though he has deleted them. Any suggestions on what to look at the try and solve this very frustrating problem? Thanks :-)

Dan357
Level 1: Cadet

Please remove the Telstra #staysafe off my phone !!!!

RLS4u
Level 1: Cadet

GPS

Hi Does the Ipad Pro have GPS capabilities. Will i still be able to use maps offline?

LT6
Level 1: Cadet

Hi,I have the 4gX mobile modem and I’m having the issue of connecting my iPhone to it, all was fine until yesterday. It is a known network and I choose it and it says ‘temporarily unavailable’, I’ve deleted the network, tried again, put the password ...

TxB
Level 1: Cadet

To get Personal Hotspot working I gather I need to have the Mobile Data Network operational.  When I check it, it says that the APN is telstra.wap but there is no Username or Password, and they stay blank even if I "Reset Settings".   Is this somethi ...

Shakirajan
Level 2: Rookie

I bought an unlocked iPhone 11 Pro Max thinking I could insert my pre-paid sim which didn’t work as I noticed on the device in Mobile section says “Add mobile plan” I then got my nano sim converted my sim over from being pre-paid to plan which still ...

KN8
Level 1: Cadet

All our phone info has not recently changed is the same but in last 2 weeks our phone call logs are showing on each others phones......Any ideas??

sj71
Level 1: Cadet

We switched providers 2 weeks ago from Telstra. My husband was advised that his iPhone 6 was locked and we have since spent too many hours online attempting to unlock it with absolutely no success. We have been sent a link from Telstra, submitted the ...

Melly001
Level 1: Cadet

Hi everyone,I ordered my iPad Pro on the 30th May 2020 and was told in store it would take ‘10 days delay maximum’, was talked into swapping iver my account from Optus on the assurance it was ‘in stock’ by staff and after chasing it up many times and ...

Shakirajan
Level 2: Rookie

I bought an unlocked iPhone 11 Pro Max thinking I could insert my pre-paid sim which didn’t work as I noticed on the device in Mobile section says “Add mobile plan” I then got my nano sim converted my sim over from being pre-paid to plan which still ...

hickie
Level 2: Rookie

I have upgraded 24/7 app to "my telstra" app. on iphone 5 and now cannot login to my telstra account.I have done all the usual. reinstall etc. It takes my username and password and then goes nowhere!! gives no message at all just blank screen.I can o ...

Peter150764
Level 2: Rookie

I was just notified about the changes to the medium phone plan. I dont want to pay more and dont need the extra data. I want to stay where I am thanks. Peter*Mobile Number Removed*

danielgrocock
Level 2: Rookie

i used my misses iPhone XR  the other day when I gave it back it had locked its self. All I did was close the cover. She doesn’t normally have a passcode at lock screen and didn’t the other day so I don’t know what happen but it’s my fault lol. 

JWPS
Level 1: Cadet

Recently changed email password and now receiving following message on my iphone - The mail server "mail.bigpond.com" is not responding..., have tried calling for assistance but get referred back to online help - I'm stuck, How do I fix??

jen18
Level 2: Rookie

Does anyone know when deliveries are expected to flow again?  Ordered a new iPhone SE on 23/4/2020 and have received no information from Telstra as to when we would get it.

sim-1
Level 1: Cadet

I cannot send mail from my iphone - this has only just occurred.  Message i keep getting isCannot Send Mail - "The sender address was invalid"

Shelly20
Level 2: Rookie

Recently I had an enquiry/complaint about my lease phone contract that has run out. The complaint no. Is SR 1 - 2544569990711 , and I have waited over a week for a call back on that issue, and I am keen to have the matter sorted out.

kevin74
Level 2: Rookie

Hello my name is REMOVED i placed orders on the 6th of this month till now i havent gotten any information as they said I will get an email confirmation on any time soon and my orders was placed and processed to be delivered or dispatch on the of 19t ...

Nuria771
Level 1: Cadet

How can I get from the App my 25 extra data 

RLS4u
Level 1: Cadet

GPS

Hi Does the Ipad Pro have GPS capabilities. Will i still be able to use maps offline?

LT6
Level 1: Cadet

Hi,I have the 4gX mobile modem and I’m having the issue of connecting my iPhone to it, all was fine until yesterday. It is a known network and I choose it and it says ‘temporarily unavailable’, I’ve deleted the network, tried again, put the password ...

KN8
Level 1: Cadet

All our phone info has not recently changed is the same but in last 2 weeks our phone call logs are showing on each others phones......Any ideas??

sj71
Level 1: Cadet

We switched providers 2 weeks ago from Telstra. My husband was advised that his iPhone 6 was locked and we have since spent too many hours online attempting to unlock it with absolutely no success. We have been sent a link from Telstra, submitted the ...

mjp80
Level 1: Cadet

Does Telstra support Group MMS yet, as discussed in 2016 below (when it was not supported)? https://crowdsupport.telstra.com.au/t5/mobile-plans-rates/iphone-group-mms/td-p/612159 Is there any way to change my carrier settings to enable it, so I have ...

Moreques
Level 1: Cadet

My new iphone SE wont connect to Telstra mobile coverage unless I am in or near a major shopping centre. But the same sim card (now upated) works fine with my Iphone 8 and even the old 6. Apple support have taken me through the network restart and I ...

dot21
Level 1: Cadet

I have an iphone 11, and all day i havent been able to send or recieve messages. Neither has my partner. We are both with telstra network. There will be full service bars and the 4G or 3G sign, but nothing is working, no internet. I have done the aut ...

Chelsgibbs
Level 1: Cadet

App tells me my account can’t be displayed on the app? 

John74
Level 1: Cadet

I received the text from Telstra to chat via message rather than waiting on hold, but when ever i send a message it displays as "Not Delivered"Really struggling here, how do i get hold of someone to help me?thanks in advance

TysonK1
Level 1: Cadet

Cannot load MyTelstra App - keeps coming up with message"we cant display your account" - try again - but still does not work. Have tried uninstall/install but still doesn't work. 

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