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ashqld
Level 5: Eagle Eye

I have received my new 13 pro and had trouble with esim went to telstra shop they had problem to so I got normal sim so I could use phone. Problem now is my order is still progress and I have not been  updated to new plan. I spoke to support on messa ...

pxg14
Level 2: Rookie

Is anyone having issues transferring eSIMs to new phones?Gold Member Support have been completely useless in the 4 days since contacting them via Telstra app.The thread has gone like this: Wed 29th Sept 1. Message to support regarding issue associate ...

AlexOnline
Level 2: Rookie

Hi, if you do a search on these forums for "robot voice" or "robotic voice", people on a Pixel 3A have complained that calls turn into a high pitched robotic voice.
Well I have this problem too, with an iPhone 12 Pro Max, and honestly, it's very annoy ...

Bigchief22
Level 1: Cadet

How long should I wait to get a faulty SIM card replaced for my iphone?

Ashleyw1342
Level 3: Gumshoe

Hello has anyone had their phone show up and still say in progress on the order tracker I’ve ordered 3 things this week the phone case for the pro max which arrived but had tracking then I ordered a MagSafe charger which showed up without any trackin ...

Ariadnette
Level 1: Cadet

If I have been in an underground car park where there is no mobile network service, my iPhone fails to reconnect to any network when I return to full service area. This also happens if I drive through a country area without service, if I don't force ...

Help89
Level 1: Cadet

Someone please help this is all I am getting after deactivating my Telstra one number so I can activate my series 6 watch I have been on the message app for over 5hrs and on the phone for 2 and still no outcome, how o I activate my series6 watch? I c ...

Marky878787
Level 2: Rookie

Received a New post paid plan with iPhone 13 and eSIM. After downloading the eSIM with the QR code provided, I may have stupidly then removed the eSIM from the new phone thinking I could just reuse the QR code since I hadn’t activated the service yet ...

Texasranger
Level 2: Rookie

Hi guys I need to get my services reconnected ASAP please as I’ve made a payment and I’m on a payment plan so can you please activate my account ASAP please as this is a major inconvenience 

Schmidtty_79
Level 2: Rookie

Just got an iPhone 13, but am having issues with messages from android phones. My wife has a Samsung S20 fe, I can send her messages, but I don’t receive any from her. Same problem from my mates Samsung S10. Any ideas?

Art_vandalay
Level 1: Cadet

Telstra apparently have a “dedicated team” to handle issues with postage of the latest iPhone but the number 1800811128 redirects to StarTrack who cannot help.
my phone has been “onboard for delivery” for 5 days now and no one can tell me why or when ...

Simon98
Level 2: Rookie

Received new iPhone 13 on Sep 27. Tried to activate esim but it failed. Called Telstra, messaged in app, went to Telstra shop and NOBODY knows what the issue is. 

my order is still saying ‘Processing’ as if it hasn’t been delivered. 

anyone else in the ...

kjudd
Level 1: Cadet

its also asking for a password for our internet   

ashqld
Level 5: Eagle Eye

Has anyone been told there iphone 13 pro on back order but if you order today they say there is stock ready to be dispatched

DDHIFI
Level 1: Cadet

Anyone got an idea when will Telstra update their carrier profiles to enable Standalone 5G on ip12 and 13 series? 

enuenu
Level 1: Cadet

The MessageBank busy greeting doesn't work. I recorded a busy greeting in mailbox setup. However if I'm on the phone when another call comes in, the second caller hears a ring tone for about 10-15 sec then they get my normal greeting, not the busy gr ...

retreat459
Level 1: Cadet

Since getting a new iphone I cannot send emails

Clifoj1997
Level 1: Cadet

In the last few months can load the app on mobile data but when trying to play a match it says it cannot connect works fine on wifi though have been told it could be todo with Telstra changing over to ipv6 please help 

Oldie7
Level 1: Cadet

phone is going directly to voicemail and not ringing g out .anyone else had this problem?

Ashleyw1342
Level 3: Gumshoe

Hey has anyone received their iPhone 13 pro max that was back ordered? I placed a pre order on the day of pre orders…The tracker just says no information on your device atm

aroraa
Level 1: Cadet

I initialised transferring my eSim after resetting my phone yesterday morning and it is still in progress and I have no service as a result? Why is it taking so long? This is ridiculous. 

Swamprat96
Level 3: Gumshoe

This defies logic. So you're in a mobile blackspot and go to report it to Telstra- and they take you through an automated mobile test servicee that fails- because you're in a blackspot! Thats one way of making sure noone complains. 224 Del Monte Pl, ...

cvh
Level 3: Gumshoe

I would like to turn OFF the voice mail feature on iphone 12 pro

Shezzzz
Level 1: Cadet

Trying to order an iphone 13 pro max online.I am an existing telstra customer and wish to keep my number but upgrade my plan.There is no option to keep exisitng telstra number, only to keep a number from another provider and transfer to telstra.Anyon ...

Ashleyw1342
Level 3: Gumshoe

Hello has anyone had their phone show up and still say in progress on the order tracker I’ve ordered 3 things this week the phone case for the pro max which arrived but had tracking then I ordered a MagSafe charger which showed up without any trackin ...

Texasranger
Level 2: Rookie

Hi guys I need to get my services reconnected ASAP please as I’ve made a payment and I’m on a payment plan so can you please activate my account ASAP please as this is a major inconvenience 

kjudd
Level 1: Cadet

its also asking for a password for our internet   

Ashleyw1342
Level 3: Gumshoe

Hey has anyone received their iPhone 13 pro max that was back ordered? I placed a pre order on the day of pre orders…The tracker just says no information on your device atm

GR43
Level 1: Cadet

Telstra  sent  me  a new iPhone 12 mini too replace my  iPhone 8..  the  new phone came with a new SIM card butt I  am  having trouble  trying too  activate  it. What  doo I  have to  do?

vickimotza
Level 2: Rookie

setting up new email address

Noughtyatfourty
Level 1: Cadet

How can I set up caller tones

Beckiii089
Level 1: Cadet
SydUAEParis
Level 1: Cadet

iphone and Mac user
I’m moving to Dubai and want to keep my Australian phone number for WhatsApp & messenger.Do I change to pre paid ? Is this the most cost effective way?

Tammy67
Level 1: Cadet

hi my wife has been getting sms's on her phone  but i see that flubot malware scam info is only for Android phones. She actually works for telstra.  We are with Belong which is a subsidiary of Telstra. Are you able to help at all please?

JAG100
Level 1: Cadet

I am unable to dial any 13xxxx number from my Telstra mobile phone. I am also unable to dial Telstra 13 numbers to resolve the issue. Any assistance will be appreciated. 

wldbstjd
Level 1: Cadet

I usually connect my laptop to my Phone's (iPhone 8+) hotspot through a cable. But it suddenly stopped working and it kept not working. So I reset my network settings to factory settings as suggested on the internet. However, when I tried to use pers ...

AxL1960
Level 1: Cadet

Physical sim Telstra, Esim Voda in my iPhone 12. Telstra sim not showing up as a service despite requesting it be added and restarting app and phone, and reinstalling app. Pointless having the app… any suggestions? I see the last person to add such a ...

CJTaylor13
Level 1: Cadet

I would like to pay out the lease on two XR phones (after the two year period to keep them) and purchase two new iphone 12 pro max over a 24 month period. While I understand why I need a new plan, why do I need to lose my current numbers for 48 hours ...

Patty14
Level 1: Cadet

Lost phone, how can we use same number. 

mr_chris
Level 2: Rookie

A few weeks ago I ported my number off a company account to a personal account as I left that employer.  Up until then, my Telstra One number on my iWatch worked perfectly.  When I ported, I was advised that I need to set up Telstra One again (no iss ...

wantaporsche
Level 1: Cadet

Hi. Ive had notification to deactivate my apple music from telstra. Please tell me how to do this, I dont understand the message linked to the email. 

Mustbeajoke
Level 3: Gumshoe

When I am on an active call and another call comes in, the active call is muted on my end (I can't hear what the other person is saying) and I hear the Telstra robot announcing the new incoming call. I have changed the setting on my mobile to NOT ann ...

Rankin
Level 3: Gumshoe

Just received my replacement SIM and trying to activate the 13 digit serial number - but just get the response of Invalid Serial Number - any ideas tks

asmci2306
Level 2: Rookie

I have a POP3 email account on my phone 8S. Prior to 24 April there were around  500 emails. Then all emails before 24 April disappeared. 

is there a way to get them back as I often need to access previous emails? Have settings for bigpond mail been c ...

Shangy
Level 1: Cadet

Hi alli recently started with Telstra, I am using apple iPhone 12 Pro Max and whenever I make a call to someone, my internet will automatic switch from 4g to 3G. I have checked with my cellular settings and it’s on 5G auto and also completed a networ ...

Daniel_R
Level 4: Private Eye

Hi All, I recently upgraded to an iPhone 12 Pro Max and with my current plan Medium $65 it says that 5G is included.   I work in Melbourne CBD and was on chat with Telstra support for hours everything from reset network settings, to an issue with my ...

Mes88
Level 1: Cadet

Hello all. Please help ! I have purchased a new Apple watch and now I don't know how to connect it. I dont seem to be able to get a Telstra 1 ID on the extras tab on my small business plan. I have read that I can get it on one site while another said ...

SkyWang
Level 1: Cadet

Hi, I bought a telstra new sim card with 40 dollars recharge pack, trying to port out my optus post paid number to Telstra sim card first I typed in the wrong port out account number, I found out the number and then again they said I need to disconne ...

DaisyStarbright
Level 2: Rookie

HI,  my emails don't synchronise from my iphone to my laptop (outlook) and I have been told that both settings should be the same - imap & smtp.       On my iPhone it is currently set to POP settings.    Do I create a new account to set up before I d ...

ashqld
Level 5: Eagle Eye

I have received my new 13 pro and had trouble with esim went to telstra shop they had problem to so I got normal sim so I could use phone. Problem now is my order is still progress and I have not been  updated to new plan. I spoke to support on messa ...

TerryW001
Level 1: Cadet

Hello everyone,Recently I have bought a WiFI enabled smart light switch. It is configured on my Home WiFi via the smart light switch app. It works in local WiFi via the app, however, when my phone is on Telstra mobile 4g, the control fails. Tried the ...

mtaw4735
Level 1: Cadet

Hi team, I'm getting a consistent annoying notification from the watch app telling me that it's unable to complete cellular setup. I've discontinued using my telstra one number and cancelled the subscription for the watch data. I've also erased and s ...

hoatuoi9x
Level 1: Cadet

I am planning to buy iphone 12 pro max but am worried about its battery. There are many opinions saying that the battery of the iphone 12 pro max runs out quickly and is not very good.

Brrrtw33d
Level 1: Cadet

My phone is not doing anything right and I’m sure my head is vibrating harder than this phone ever has 

iphone-user
Level 1: Cadet

Telstra: you have hijacked my notification area. This is a pointlessly repetitive message which we receive in *many* other ways currently. On my smaller-screen SE the longer network name causes continuous horizontal scolling and repositioning of othe ...

PeterBlocko
Level 1: Cadet

Nrl

cars8
Level 2: Rookie

Hi! I’m at my wits end with this problem... I purchased a new Apple Watch SE two weeks ago (6/2) and was successful in setting up my Telstra One and mobile connection at the time. Two days ago I attempted to use my watch without my phone in range and ...

pamelabertalli
Level 1: Cadet

How do I send these straight to the junk box.  I did unsubscribe but now I am getting a lot more.  When I unsubscribed they asked me for my email address and I think I should not have done this. 

PJLUV
Level 1: Cadet

When buying a new phone can I pay a deposit off the amount before receiving the phone say 50% etc 

David230
Level 1: Cadet

Its about 2 years old 9.7 inch.

Teza128
Level 1: Cadet

4G

I do notwantto receiver messages that I in a 4G area. How do I stop receive if this annoying message. 

PH20211
Level 1: Cadet

Is anyone else having trouble activating a new Telstra pre paid service I can put all details in then once it goes to choose a recharge the page goes blank and won’t load I’m getting really frustrated 

GwenLara1
Level 1: Cadet

Hi I’m wondering if anyone has realised that with the change Telstra are doing to prepaid plans, supposedly an upgrade in benefits. So unless you now pay at least $65 a month you loose 5G access. I purchased my iPhone 12 outright in December so I wou ...

Ruffred
Level 1: Cadet

 I have an iPad with it’s own SIM card and number. I’m trying to sign up for Kayo sports but my iPad won’t receive the verification code Telstra is sending to me. Can anyone help with this please ? 

robuzufo
Level 1: Cadet

Can anyone please tell me where you can buy refurbished A Grade Iphones on the Gold Coast? Thanks

Megel1
Level 1: Cadet

I install the  sim from an android phone to an unlock new iphone 12.I install a new sim/number in the android phone.Now I receive messages from some phones ( not sure what kind but I guess they are apple) in my new iphone but other messages, all from ...

Grimnir
Level 1: Cadet

I live in Darwin city, and my mobile internet for the last 2 days has been no faster than .5 Mb/s i have plenty of data left in my allowance. My neighbour (with Telstra) have experienced the same

Akam14
Level 1: Cadet

I have a pre-paid plan on my mobile phone and I am unable to use mobile data on my apple watch. Why is it so? Do I need to get a post-paid plan just so that I can use it on my apple watch?

Macca1986
Level 1: Cadet

So yesterday my iPhone just stopped sending emails. Still receiving emails fine but when I try to send one I get a message saying the outgoing smtp server is not responding. I have not changed any settings before this started to happen but did try ch ...

TK4165
Level 1: Cadet

Hi,My sent items (on iPhone) decided not to work today. That is, the sent items folder was missing on my iPhone, and when reviewing sent items folder via Telstra Mail - all sent items from 2018 - 2020 are also missing (like a syncing issue).
Any ideas ...

RidgeView
Level 2: Rookie

I’ve moved house to a newish estate in Bowral (with FTTP internet and wife’s Optus full 4G signal). Since moving here I find the Telstra mobile cell service on my iPhone (11 pro) and Watch (6) to be useless at all times of the day. Surely this is una ...

moodychick75
Level 1: Cadet

my son got an iPhone for Christmas.  It is in my name and I pay for credit etc etc. I also have my own telstra I’d. on his phone in my telstra it shows his id and my id. However on my iPad I can not get his id to show, therefore I can’t keep track of ...

Astrophe
Level 1: Cadet

I received my new phone today and the paperwork that was included listed both the phone and the postpaid SIM card.  I'm seeking clarification as to whether the SIM card will be posted separately? Any thoughts appreciated!

toomanyrabbits
Level 1: Cadet

I have an issue on iPhone where voicemails are reappearing after being deleted. I call 101 and press 5 to delete a message, however, the next day the same voicemails have reappeared!

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