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Jbon
Level 1: Cadet

Hi Telstra, My husbands phone over the last week on the first time you call beeps then hangs up and you have to ring again straight away  to get through. It was one but now increasing to twice  intermittently.  Doesnt matter where he is in brisbane i ...

Treyvaud
Level 1: Cadet

I ordered a new iphone on 17/10 and the wrong device was ordered, I submitted a change request 10 minutes later and have been trying multiple times per day ever since to have this rectified. I have now received an email telling me it's too late to ch ...

SW2989
Level 1: Cadet

Hi all,for those who pre-ordered their iphone 12/12 pro last week, have you received shipping notification? What is your current order status? My current status is 'in progress' but have received multiple conflicting information via telstra text and ...

CheeseToasties1
Level 1: Cadet

Hi, I have both AppleCare+ and Stayconnected Advance. if I were to use my AppleCare to replace my iPhone. Because of the the different IMEI, am I still covered by Stayconnected Advance? How do you inform Telstra of the new imei number?

Jh1990
Level 1: Cadet

Hi, Is there any way to get a number back when it has been quarantined? It was quarantined in March or April but hasn’t been taken by anyone else yet. They can’t help me in store. 
thanks 

jeanbbb
Level 1: Cadet

Recently purchased a new iphone 12 pro on a plan and in my emails I have a confirmed telstra ID number and confirmation email "Telstra ID registration complete". I can't however login on PC or on iphone in the app. Tried to query on the iphone app an ...

Musa96
Level 1: Cadet

wanna activate my sim card

karicoum
Level 1: Cadet

Do not buy an Apple Watch series 6 from Telstra.  They advertise delivery Metro in 2 business days but actually have no stock. Telstra takes your money up front but cant actually provide a product. ( The Chat operator said yes but you are at the fron ...

Assuming
Level 1: Cadet

Is there a service fee for stay connected if you have been paying the $15 a month and the phone is 16 months old? Mainly just the vibration doesn’t work and hasn’t been dropped or any damage. Just  stopped working one day. thanks! 

Josh10
Level 1: Cadet

Hi I pre order the wrong model of iPhone, am I able to cancel and reorder the one I want?i can’t get in contact via phone, and the text to chat via the app no one is replying. 

leehipkins
Level 2: Rookie

Since updating to IOS 14 today I have noticed that Visual Voice mail has stopped working and I have to ring in to get my messages. I have tried to reset network setting, but to no avail it is not working. Any suggestions

20yrcustomer
Level 1: Cadet

Does any know what the Fair Market Value calculation for an iPhone XS Max is? It’s quite a strange situation. I’ve been forking our cash for mine for 2 years and could’ve bought it outright with the amount I have paid. I leased the phone in order to ...

joey_arema
Level 2: Rookie

I placed a pre order last night and realised it went through with wrong colour. I moved backwards 2 steps for double checking my SIM card selection but then it brought me back to the whole selection process again. That was where it changed the colour ...

xflw
Level 2: Rookie

Noticed Optus is already offering plans for the Series 6 Apple Watch - anyone know if Telstra is looking to release accessory plans for the new watch? Can't find anything online about this.  Cheers, Liam. 

Telsuk
Level 1: Cadet

I purchased a pre-paid sim and activated it one week ago. Today I'm still waiting for it to activate. My Virgin  number that I was wanting to transfer will be gone tomorrow as Virgin is closing. I tried calling 12 20 20 (or whatever the number is - c ...

PaulaD2020
Level 1: Cadet

We are wanting to keep our phone at the end of our 24mth contract. So now we are trying to work out what the 'Fair Market Value' calculations for the Iphone 8, 64GB, 2018 model, might be. Does anyone know how Telstra calculated this please?

scotty78
Level 1: Cadet

I recently bought the Apple Watch series 6 with cellular data. During the setup it automatically switched off the one number plan for my old Apple Watch. I’d actually like to keep using both watches with cellular data, I don’t mind if I have to pay a ...

JustLan
Level 1: Cadet

Can Telstra track my lost phone with my mobile number? I don't have any tracking app on that phone

Jbon
Level 1: Cadet

Hi Telstra, My husbands phone over the last week on the first time you call beeps then hangs up and you have to ring again straight away  to get through. It was one but now increasing to twice  intermittently.  Doesnt matter where he is in brisbane i ...

Treyvaud
Level 1: Cadet

I ordered a new iphone on 17/10 and the wrong device was ordered, I submitted a change request 10 minutes later and have been trying multiple times per day ever since to have this rectified. I have now received an email telling me it's too late to ch ...

CheeseToasties1
Level 1: Cadet

Hi, I have both AppleCare+ and Stayconnected Advance. if I were to use my AppleCare to replace my iPhone. Because of the the different IMEI, am I still covered by Stayconnected Advance? How do you inform Telstra of the new imei number?

Jh1990
Level 1: Cadet

Hi, Is there any way to get a number back when it has been quarantined? It was quarantined in March or April but hasn’t been taken by anyone else yet. They can’t help me in store. 
thanks 

Musa96
Level 1: Cadet

wanna activate my sim card

Assuming
Level 1: Cadet

Is there a service fee for stay connected if you have been paying the $15 a month and the phone is 16 months old? Mainly just the vibration doesn’t work and hasn’t been dropped or any damage. Just  stopped working one day. thanks! 

SHane96
Level 1: Cadet

How do I report poor mobile reception at our business premises in Notting Hill?

gman1992
Level 1: Cadet

Wanna bring my mobile service back

JRC47
Level 1: Cadet

can I add another phone to my one

ljaydogs
Level 1: Cadet

I have new phone feeling and ordered a new phone. When I ordered it online I received a confirmation email and it said was going  to be sent to my home address that I lived at 3 years ago. I am living in a new home and my telstra has my new address.  ...

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