RuthMary
Level 1: Cadet

Calls straight to message bank without ringing and texts delayed

Answered

When trying to call my daughter's Apple iPhone recently, even though her phone was on, 4 calls in a row went straight to her MessageBank without ringing.  Similarly, some text messages I sent did not go through.

 

I therefore called in to see her and after a few minutes when she was holding her phone, the alerts from MessageBank came through one after another, then my text messages and a text from another party that had been sent much earlier.

 

I remember from years ago (before the iPhones) there was an issue with another mobile where texts had not come through and when the phone was actually picked up, they did, but it was a long time after they were sent.

 

Any ideas what either I, or my daughter, can do to fix this.  As it is the system is very unreliable from her point of view (and mine also).

1 ACCEPTED SOLUTION

Accepted Solutions
Esther
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Calls straight to message bank without ringing and texts delayed

Hi RuthMary,

We have a FAQ here that may help to fix this issue
 

http://goo.gl/WJK09D

You can also extend the ring time of the mobile as per instructions here http://goo.gl/xKnJuS

 

Thanks

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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3 REPLIES 3
Hendo6
Level 2: Rookie

Re: Calls straight to message bank without ringing and texts delayed

I am having the same issue, but my husband finds if he hangs up and calls again straight away the call gets thru.   Smiley Sad

Hendo6
Level 2: Rookie

Re: Calls straight to message bank without ringing and texts delayed

In Settings go to DO NOT DISTURB. If Manual is selected unselect!
Esther
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Calls straight to message bank without ringing and texts delayed

Hi RuthMary,

We have a FAQ here that may help to fix this issue
 

http://goo.gl/WJK09D

You can also extend the ring time of the mobile as per instructions here http://goo.gl/xKnJuS

 

Thanks

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Set it & forget it

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Setup direct debit