Level 1: Cadet

Can I exchange mobile

I bought an iphone 12 on a 24 months plan. At the time I couldn't really decide which one I wanted. But I have decided I would really like the 12 max can I take it back to Telstra and exchange it, I know it will cost more on my 24 month plan. Thanks  

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Level 6: Bloodhound

Re: Can I exchange mobile

Hey @Snowdrop1 

If you opted to include upgrade & protect for $15 extra per month on your plan, you would be able to swap the device out for $99. 

Unfortunately once a device has been activated you cannot exchange. 

If you don’t have anything on your plan you would have to pay out the iPhone 12 before being able to upgrade. 

Luke |
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Level 1: Cadet

Re: Can I exchange mobile

Yes I did buy the $15 a month option. I will try and contact them. Just didn't want to spend all day in the Telstra shop to find out I couldn't. Thanks


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