Can’t call Sony

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I’ve been trying to call Sony the past 2 days, yesterday I was getting through slowly but surely, today i would get beeps followed by call failed. Now I get ‘ phone service is not authorised to place this call’ and that I should contact Telstra

Only happens with Sony.
it’s a 1300 number and I’m on a plan

I realised I posted this in mail by accident I can’t delete it.