Sanch1
Level 1: Cadet

Cannot activate Telstra one number

I got my Apple Watch SE cellular + gps for Christmas and I’m having difficulty activating Telstra one number. I get the error message sorry something. Went wrong .I have also contacted you guys and followed every step that I was told and still I get the same message. Any ideas one how to fix this

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15 REPLIES 15
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Cannot activate Telstra one number

Try turning WiFi off and just leaving bluetooth on. It may take a few hours or overnight as a lot of people are trying to activate their Christmas gifts. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
absmith89
Level 1: Cadet

Re: Cannot activate Telstra one number

I’m having exactly the same issue! 

Else
Level 1: Cadet

Re: Cannot activate Telstra one number

I got new watch for birthday in October and still can’t activate one number, says it active on my account, but i get the same message, something went wrong, try again later. Have been trouble shooting for last 6 weeks and still not working.....very annoying...not happy...no one seems to know how to fix it.

Sanch1
Level 1: Cadet

Re: Cannot activate Telstra one number

Hi else, 

I tried following the steps Jupiter suggested up top they seemed to work. I was texting Telstra support last night took a lot of pushing to get directed to a person he knew what they were doing. But Ye I suggested doing what Jupiter suggested and also give texting Telstra support as well 

MJ83
Level 2: Rookie

Re: Cannot activate Telstra one number

I'm having the exact same problem but with a galaxy watch and Samsung phone. Even after resets and reinstalling apps, no luck and Telstra reps telling me there are menu options that don't exist. Did anyone get this working?

EthanG
Support Team
Support Team

Re: Cannot activate Telstra one number

Hey @MJ83, could you send us a private message with some details around what device you are using to try and set this up? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Katnap83
Level 2: Rookie

Re: Cannot activate Telstra one number

I am having the same issue. I’ve had the most frustrating experience in trying to get the issue resolved. The online tech support team kept telling me it was because it wasn’t activated and so I ask how to activate it, and they tell me to go into the app and activate it - so I tell them again I can’t as I get the error. 

Beanypole
Level 1: Cadet

Re: Cannot activate Telstra one number

I’m having the same issue and 2 calls to telstra and a visit to the shop and no answers. 

FRUSTRATEDKAREN
Level 4: Private Eye

Re: Cannot activate Telstra one number

 I'm having the same issue. 

 

Monga
Level 1: Cadet

Re: Cannot activate Telstra one number

I did this yesterday and it fixed it..

Unpair watch from mobile

Back up phone

Erase all content and settings on phone

Paired watch and activated one number data plan

Restored phone from back up via icloud

Erased all and keep plan on watch via settings on watch

Paired with phone again and this time the one number stuck.

 

FRUSTRATEDKAREN
Level 4: Private Eye

Re: Cannot activate Telstra one number

That is hideous. Will try it.

Katnap83
Level 2: Rookie

Re: Cannot activate Telstra one number

I’ve now had confirmation from Telstra that there is a known issue and they have engineers working on a fix, but no ETA on the fix. 

it’s been frustrating to say the least. I’m almost 3 months into trying to get mine activated. 

the last Telstra person said to contact Apple as that’s what Apple has told Telstra to do if the fixes Telstra suggest don’t work. 

worst part is I know someone on Optus, got a watch for Christmas, activated within 10 min. So it’s not an Apple or watch issue, it’s a Telstra issue - so not sure why I need to waste more time Contacting Apple

Monga
Level 1: Cadet

Re: Cannot activate Telstra one number

Yes thats where I was up to in the process..Telstra had exhausted all their levels of techy nerds and referred me to apple care. They said they had been working on a fix since November last year. 

Katnap83
Level 2: Rookie

Re: Cannot activate Telstra one number

Have to laugh. I got told they only knew about this issue since 8/2

 

when I have the motivation I’ll try your solution- I’ve kinda reached a point where I’m just so frustrated at it all I can’t keep trying to fix it. 

FRUSTRATEDKAREN
Level 4: Private Eye

Re: Cannot activate Telstra one number

USELESS. Totally USELESS. WHY DO THEY NOT HAVE A DEDICATED ANNOUNCEMENT/PAGE ALERT TO POINT OUT THEIR COMPLETE FAILURE.... ?????

Set it & forget it

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