rver
Level 1: Cadet

Cannot login using (correct) Telstra ID on new iwatch and iphone

I am getting VERY frustrated with Telstra and the lack of support. I bought a new iwatch 6 in October and paired it with my iphone 7 (OS 14.2). I had a telstra ID but could not log in successfully through the iwatch app. Note that I could log in using the same credentials using Chrome on my iphone and my macbook. In frustration i downloaded the My Telstra app - same issue. Logged multiple incidents with Telstra (they kept closing it without resolving the issue), logged a complaint, been in the store... no cigar. 

 

Two months on, in frustration I have just come home with an iphone 12 mini. Same result. I have paired the iwatch but cannot login using my Telstra ID to get mobile enabled. 

 

Has anyone else had this issue? I have no idea where to go next because the support at Telstra may as well be non-existent. 

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1 REPLY 1
MammaB
Support Team
Support Team

Re: Cannot login using (correct) Telstra ID on new iwatch and iphone

You will need to look here for some further details. https://tel.st/q2feq

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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