Dan5555
Level 1: Cadet

Cannot send email from outlook when on WIFI

When I try to send emails from Outlook on my iphone10 using my Bigpond account I receive the message "sender email address invalid".  When I disconnect from WIFI and use 4G the message sends. This seems to be a problem with my Telstra Bigpond account.  The advice on a similar question does not fix the problem on my phone.

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3 REPLIES 3
Angela_H
Support Team
Support Team

Re: Cannot send email from outlook when on WIFI

Hey Dan5555,

 

Suss out the following page to see if there could be something in your setting that needs amending https://tel.st/4mj2gv

 

If that doesn't do the trick reach out to our faults team via our in-app messaging (https://tel.st/a8djcp)

Angela 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Dan5555
Level 1: Cadet

Re: Cannot send email from outlook when on WIFI

Angela,

 

I changed the settings to the ones on the https://tel.st/4mj2gv site but I still got the same message when sending on WIFI "sender email address invalid".  I used the in app help but it did not fix the problem either.  I rang Telstra yesterday but the person was not able to fix.  I have had this problem in the past when Telstra switched to imap and the person on the pohne fixed it for me.  Is there anybody at Telstra now that can fix this for me.  It appears o be a common problem.

Angela_H
Support Team
Support Team

Re: Cannot send email from outlook when on WIFI

Sounds like you need to get this reported to the faults team Dan5555, 

You can do that via our in-app messaging platform.

 

Angela  

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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